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Ocean Blue & Sand
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Reviews (13,910)
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Reviewed 1 December 2013

My family recently stayed 7 nights at the Ocean Blue and Sand in Punta Cana and it was the absolute worst vacation ever. Had we not been there for a wedding, we would have left shortly after arriving. We’ve stayed at 4 different resorts in Punta Cana, traveled through Asia and never experienced anything like it. I am afraid that I may have come home with bed bugs. (Note that you don't see the bites immediately, as they can appear several days afterwards.)
You will first see that 2/3 of the lobby is under construction, which you’ll be reminded of every morning by the sounds of hammering and drilling. You’ll be greeted by your “personal concierge” – their timeshare salesperson who will harrass you until you have a so-called VIP breakfast in the buffet where they try to sell access to their Priviledged areas. It is clear that they are only interested in servicing their Priviledged customers.
The rooms are musty, DIRTY and in DESPERATE need of updating. Our refrigerator didn’t work and called to have it replaced. The bathroom tub was dirty and had hairs in it. We had one towel and had to request more. You were given two anemic, pancake-like pillows. We asked to have our rooms changed, but were told no rooms would be available until Sunday night. We were unaware that the hotel gets packed on the weekends with local visitors.
Housekeeping never changed the sheets and cleaning was minimal, at best. Drinks at the bars are watered down and limited to no name brands. Their beach has been extremely eroded and sandbags are evident along the shore. There is a steep decline through most of the beach, making it dangerous for children to play.
My son, brother and I developed a cough while at the resort, most likely from the dirty rooms and the ongoing construction. Other family members, staying in Villas 3, 5 and 7, all had similar experiences and requested to change their rooms. Our Villa was under construction and we had to walk through a construction zone to get to our room.
I fear having a bed bug infestation in my home and have washed every article of clothing we brought with us. I dread that we will have to throw away brand new luggage, stroller, etcetera. Vacation from hell.
I don't understand how anyone can rate this hotel any different. Or are they adding their own reviews???

Room Tip: Don't stay here.
  • Stayed: November 2013, travelled with family
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12  Thank 246sunfinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceOBS, Public Relations Manager at Ocean Blue & Sand, responded to this reviewResponded 3 December 2013

First of all we want to thank you so much on behalf of Ocean Blue and Sand by H10. We really appreciate the time you have taken to share your remarks as this feedback helps us to improve our level of service. And as well we really want you to know that all those things said by you in this comment will be take in consideration very well and take the right procedure to avoid future inconveniences.

It will be our pleasure if you give us the opportunity to host you once again to show you a hole different an unforgettable vacation.

Receive our warmest regards,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

Our week stay was wonderful . The hotel is very clean. The people that work at Ocean Blue and Sand are very friendly. The food is abundant ~ The theme changed every day. We had 2 families and there was a lot to do with the kids.. There is a teen club, kids daisy club, game room, gym, spa , bowling alley, tennis courts, biking and disco. There is entertainment all day on the beach or near the pool. Volleyball, beach races, aqua aerobics….The kids enjoyed getting frozen drinks and soda and the pizza and ice-cream in the afternoon was a daily event . Restaurants : steak(el bodegon), Iltalian(mascherati), Mexican(margarita), American (Route 66), Blue Moon, sports bar , Mike's coffee and tea, Bucanero Grill($$). If you want to get dinner reservations at the restaurants you need to get there by 6pm and get your name on a list! If you don't you will have a wait. we ended up at the buffet at La Brasa 2 nights to eat off the buffet which was always pleasant! It was a fun filled week with lots of sun and fun!Our family had a great week celebrating thanksgiving.

  • Stayed: November 2013, travelled with family
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4  Thank jerzygirl_nc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceOBS, Guest Relations Manager at Ocean Blue & Sand, responded to this reviewResponded 4 December 2013

First it is a pleasure for us that you have chosen Ocean Blue and Sand by H10 as your holiday destination. We want to thank you so much for your contribution in this review about your wonderful experience with us in your vacation. As well we will like to let you know that the improvements in our restaurants and changes in the resort are constant for the pleasure of our clients.

Thanks once more for the details about your vacation mention by you in this review, we look forward to see you again here with us.

Best regards.

Management

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Reviewed 30 November 2013

Our family of 10 stayed here over the Thanksgiving Holiday 2013. We Found a gorgeous Beach and an excellent Pool bordering crystal blue Water and Sand. There were numerous meal choices ranging from several quaint restaurants with Themes and other Buffet style choices with mixed fare that rotated varieties daily. On check-in the reservation staff accommodated us with little fuss to satisfy a rather complex request {three families, Grandparents-two sets of parents-two sets of young teens}. They were happy to devote a 1st floor room for our 70+ year grandparents and also place the parents and children in matching adjoining suites nearby. By the way, every room has a deck overlooking immaculately groomed grounds; wonderful for enjoying the cool Ocean breezes and sunshine.

The bars are dotted within a moments walk of nearly anywhere and small shuttles will ferry you for longer distances if needed. We found all of the staff friendly and largely adept at English, but also forgiving and helpful if you're trying out most Americans poor grasp of the Spanish language. Our two children taking Spanish in School were happy to actually use some of what they'd been learning; English is spoken throughout the resort. Pool Games and other fun activities were also going on. If you're friendly and open meeting new people, this is the place.

We made easy friends with quite a few staff who give themselves (and you) more comical 'American' names. 'Willie Wonka' was especially helpful and made our stay filled with great memories. I was dubbed Kenny Rogers thanks to a hairy chest ;) BTW.

With a short 3 hour direct flight from our native Baltimore, MD, a good price, good food and warm staff, I hope we'll be returning very soon. Thank you to everyone at Ocean Blue :) !!!!!!!

  • Stayed: November 2013, travelled with family
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1  Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceOBS, Guest Relations Manager at Ocean Blue & Sand, responded to this reviewResponded 15 January 2014

We are pleased to know that you along with your family had a wonderful time here at ocean blue and sand now On behalf of Ocean Blue and sand by H10 We would like to really thank you for your preference in selecting our hotel for your vacation and also for sharing your valuable experience with others through Trip Advisor.

We look forward to welcoming you to your home away from home.

Best regards,

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

Amazing week with perfect weather and fantastic staff!! Everyone is so friendly and staff is the best!! Especially Willy Wonka, Juan, mini me Alejandro!! Great entertainment and food. The drinks are strong and very tasty. The staff works extremely hard to make you have the best vacation ever. Love the food cooked by the pool. Would definitely return!!

  • Stayed: November 2013
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1  Thank JeffandTyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceOBS, Guest Relations Manager at Ocean Blue & Sand, responded to this reviewResponded 4 December 2013

Thank you for the positive review. We are pleased, that you along with most of our employees had an enjoyable stay with us. We will send your regards to the employees on your behalf and encourage them to keep up the good work thanks again for your contribution on this page and for coming to our hotel Ocean Blue & Sand by H10.

We look forward to welcoming you again!

Best regards

Management

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Reviewed 30 November 2013

Stayed here with family to celebrate my 60th birthday. Booked through Thompsons and only issue with them is they have a 'Deaf ear' if you have any complaints but that is another story. Hotel is ideally placed on a nice stretch of beach and the grounds very well maintained. Had 2 junior suites in Villa 9 looking out over the quiet pool and these were very good. Seems to be no set time for staff to service the rooms however. Both pools very large with swim up bars and a reasonable amount of loungers available. Six or seven themed restaurants which sounds a lot but all very small so when its busy it means long waits. Two large buffet areas but all in all the food is very much the same wherever you eat. Exception is the seafood one on the beach which is very nice but comes at extra cost.
Did 10 days so just the one weekend which was a blessing as the place was filled to the limit with local clients at the weekend and it became unbearable trying to eat, swim or get to a bar. Lasted for 2 nights and in most cases they took whatever food they hadn't eaten with them. If I had read up more on Tripadvisor I might have noticed that this is a regular thing and then perhaps chosen elsewhere.
Shame really as it did spoil the weekend which let the whole trip down. Thompsons talked the talk but then put the ear plugs in. If you go there just do Monday- Friday !!

  • Stayed: September 2013, travelled with family
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1  Thank tonypSwanseaUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServiceOBS, Guest Relations Manager at Ocean Blue & Sand, responded to this reviewResponded 4 December 2013

We are pleased to know that you along with your family had a wonderful time here at ocean blue and sand now On behalf of Ocean Blue and sand by H10 We would like to really thank you for your preference in selecting our hotel for your vacation and also for sharing your valuable experience with others through Trip Advisor.

We look forward to welcoming you to your home away from home.

Best regards,

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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