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Now Larimar Punta Cana
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Reviews (13,685)
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8,223
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All reviewspreferred clubcarnival buffetentertainment teampreferred poolbluewater grillbig daddyantonio banderaspreferred statusmoments barpreferred areaspice restaurantpreferred roomchef manuelpunta canatropical viewscooby doobruno mars
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Reviewed 8 July 2014

The resort was great, beautiful beach!!! crystal blue waters!!! all of the restaurants had great food, and the service at all areas of the resort was top notch !!!... All the persons with the entertainment staff/team (Chocolate, Bid Daddy, Dindo, Isabel, Joshua, Billy, and J.C) worked very hard to put on a great varity of shows and events. These people were on the job from morning til late at night making sure the guest had a great time, it was awesome, thank you! The bartenders (Antonio and all the rest) at the pool bar were awesome, great service, great drinks, thank you! The resort was also family friendly with activities for the young ones. One of the best parts of the trip was all people we met from the Domincan Republic, they are SO nice!!! It was great to interact with everyone we met, we wished we could have stayed there indefinitely! I would recommend a trip here to everyone !

  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank ShawnHBundy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Now Larimar Punta Cana, responded to this reviewResponded 20 August 2014

Dear Shawn H
Thank you very much for sharing all your experiences in the Now Larimar is a tremendous satisfaction for us, to read that the service, entertainment, food, drink, and all the hotel as a whole exceeded your expectations.
We are honoured that customers like you had an excellence experience and thinks that our team is so good!
On your behalf, we will congratulate all whose work helped so much to make your vacations memorable
On behalf of the entire team, we look forward to seeing you again soon
Best regards,
Angel Holgado
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

My husband and I stayed in June for 10 days for our honeymoon. This was my first trip to the DR, and my husband's second. We usually go to Mexico. There were many pros and few cons.

Pros:
Excellent service- All of the workers were extremely friendly and went out of their way to make sure that you had what you needed. Special shout out to David in the Carnival Buffet- every morning he had my "special drink" ready to go for me. He was by far my favorite worker.

Choice of food- They had great variety of restaurants, and at most restaurants had a good menu. We didn't care for the Mexican restaurant however. Few choices and what we did order we were not big fans of (my husband is part Mexican and likes authentic, good Mexican food.) We ended up eating at the buffet the most just due to the selection. They had by far the biggest selection of food choices at the buffet than any other resort I have been to.

Pool- PLENTY of seating at pool. However, it would be nice if there was more umbrella or shaded spots. Very few shaded spots at the pool. You had to go to the beach for lots of shade. There was also a lot of room in the pool and excellent loungers in the pool.

Room cleanliness- The maid service always had the room looking excellent. The fridge was always restocked. Would like a little more consistency on timing of room cleaning.

Cons-
Loungers at the beach were very uncomfortable. We spent every day at the pool because of this.
Would like more selection of foods in the Mexican and French restaurant.
There is absolutely no view for a tropical view room.

Room Tip: We had a tropical view room. There was no tropical view unless you count looking at the resort next door tropical. We asked to be moved and they were very unhelpful. Make sure you choose a pool view room if you want a nice view.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Krista S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Now Larimar Punta Cana, responded to this reviewResponded 30 July 2014

Dear Krista S
We want to thank you for taking time to write a review on Tripadvisor about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel.
We are glad to hear that you enjoyed your vacations at Now Larimar Punta Cana; and on your behalf we will congratulate our personnel for helping to make your stay memorable.
Critics like yours, allow us to see the hotel from the point of view of the customer, and see through your eyes as you lived your holiday also you help us to improve the service that is why we are taking note about your kind suggestions.
On behalf of my team, I want to thank you again for choosing us over other Caribbean hotels for your holidays
Warm regards
Angel Holgado
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Returned recently from a Sunday to Sunday trip with a large group of family members, and had a nice, relaxing time. In the Preferred Club, the rooms are in a perfect location and the "private" pool/beach with its own bar was great. As part of Preferred Club, you also get a "butler" who is at your service for whatever you may need, but was especially useful to our group for dining reservations and general advice. The majority of the staff is excellente! If you can get Davis as your butler, you will need for nothing - he is simply the best! Also, there can be no harder workers than Daniela and Junior P at the Preferred Club Pool Bar - and they always have a smile to greet and serve you! Kris was wonderful as a concierge, and Billy Chapman's entertainment team really made us feel like "family." Preferred Club members also get their own lounge which served as a meeting place for members of our large group to grab a drink/snack while waiting for everyone to gather for dinner. Again, the staff really tries hard to please!
As far as food/drink goes, guests must realize they are going to an all-inclusive resort, so do not expect gourmet at every meal. There are several good choices, however. For breakfast, do not miss the Carnivale buffet, especially the omelet bar, where you always get a smile with your eggs. For dinner, Capers was our favorite - be sure to check out he salad/antipasto/olive/appetizer bar. The resort has a daily drink, which allows for a new adventure every day, but also check out the pool/beach bar drink menu - our group loved the miami vice, mango colada, and dirty monkey. At night, many of the drinks we're used to are offered with decent liquors, but the house wine selection certainly could be improved.
As far as Housekeeping, just be persistent for whatever you need. We had to ask several times for towels, and more than once for turn-down service and a "newspaper."
Members of our group went zip-lining and parasailing, as well as a couple of other excursions. The prices for these are a bit negotiable.

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Now Larimar Punta Cana, responded to this reviewResponded 30 July 2014

Dear Patricia L
We want to thank you for taking time to write a review on Tripadvisor about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel.
We are glad to hear that you enjoyed your vacations at Now Larimar Punta Cana; and on your behalf we will congratulate our personnel for helping to make your stay memorable.
Critics like yours, allow us to see the hotel from the point of view of the customer, and see through your eyes as you lived your holiday also you help us to improve the service that is why we are taking note about your kind suggestions.
On behalf of my team, I want to thank you again for choosing us over other Caribbean hotels for your holidays
Warm regards
Angel Holgado
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014 via mobile

Just went back to work today for the first day since I got back home from Now Larimar at Punta Cana, and man do I miss the all-inclusive lifestyle! But where this hotel really makes it's mark is in the wonderful staff members! At the beach, Sonia, Huinifer, and Moises always made sure we had everything we needed. At the pool, Antonio Banderas and Hermogenes Pachoco made sure we had the BEST Coco Locos and a fun dance party to go with them! And in the Carnival Buffet, Miguel Salas and David Santana took wonderful care of us and made sure we had lots of fun during the Dominican special dinner night! What a great time we had! My 3 friends and I went to Punta Cana in order to relax, and that is exactly what we did, thanks to the wonderful people at Now Larimar, who made our trip so much fun...gracias!!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Mary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Now Larimar Punta Cana, responded to this reviewResponded 30 July 2014

Dear Mary E
Receive cordial greetings on behalf of the entire personnel of Now Larimar, we would like to thank you for sharing your experience, I am truly delighted to read that our service team, our location, your room and your experience all together were great and you could relax as wanted.
We hope that we can welcome you back soon, and we can meet personally!
Warm regards
Angel Holgado
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

This was my first trip to the DR and all inclusive resort. We had a group of 8 girls celebrating our birthday. I was very impressed. The staff at Now Larimar are amazing! We upgraded to the Preferred Package and received extra services. Our concierge, Efrain was absolutely amazing. He greeted us right from the beginning and checked on us daily all week.

The GREAT: The STAFF!!!! Efrain (Concierge), Rosa & Daniela (Pool & Beach cocktails), Christina (Housekeeping), Maria (Plaza area/ cocktails), Wilkie (Restaurant Server). Pools were always very clean but lacked in towel availability. The cleanliness of the hotel was 5-star! Clean, clean, clean! Amazing! Never even saw dirty ashtrays! The Spa service was amazing! Security was great! Felt very safe at all times. Beach very clean and well kept. Plenty of beach chairs and shade if wanted.

The Good: Restaurants were good. Since there were 8 of us in the party, Efrain made reservations for all our dinners. Disco was fun – but too hot. Entertainment was fun and enjoyable. Karaoke should be a bit longer.

The Bad: The room vouchers have too many rules to use. This caused a problem in our party. We were unable to use the vouchers to our advantage, and were told, “sorry, these are the rules” BEFORE the trip, we checked on the rules for the vouchers and were told something different. We were told that we could spilt the vouchers up as we saw fit and use them for spa services. So, this was very disappointing. Air conditioning in rooms was very poor. Most of the women workers at the casino were very unfriendly and rude. We mentioned this to the casino manager, but didn’t see any changes. Casino charged $7.00 to withdraw cash. After questioning the fee, the women worker displayed a signed she pulled from behind the counter. It would have been helpful to see the sign before paying the $7.00. She was also rude. The gym was small and hot.

Suggestions: Add a handle on the outside patio doors. We had difficulty opening the door from the outside. The AC units need to be serviced and not locked at a certain temperature. The coolest my room would get is 77 degrees which is not cool enough when it is 98 degrees outside. I was very thankful when we mentioned this to Efrain and he delivered a fan to our room. There always seemed to be a towel shortage in our room as well as the pool area. The disco at night was a lot of fun, however, the heat was unbearable. It would be nice if fans were installed to help with the heat and to circulate the air. The organization of the departure can be improved. It was a bit disorganized. Should allow more time to leave resort to travel to airport and check-in. We almost missed our flight because of the disorganization and long waits at the airport. Recommend 3 hours before departure, not 2.

Overall, Excelente and HAPPY HAPPY!

Room Tip: upgrade to Perferred Club!
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank MommaMia302014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager N, Manager at Now Larimar Punta Cana, responded to this reviewResponded 30 July 2014

Dear MommaMia302014
We want to thank you for taking time to write a review on Tripadvisor about experience among us. I have no words to express our most sincere gratitude for your lovely comments about your recent stay in our hotel.
We are glad to hear that you enjoyed your vacations at Now Larimar Punta Cana; and on your behalf we will congratulate our personnel for helping to make your stay memorable.
Critics like yours, allow us to see the hotel from the point of view of the customer, and see through your eyes as you lived your holiday also you help us to improve the service that is why we are taking note about your kind suggestions.
On behalf of my team, I want to thank you again for choosing us over other Caribbean hotels for your holidays
Warm regards
Angel Holgado
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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