The Oberoi in Lombok is a pretty hotel with pretty rooms in a lovely location. However I was disappointed in the beach, which one does not sit on because all of the loungers are on the grass and you overlook the beach. I think the hotel could be much better because the basics are all there. The rooms are very nice, large and nicely arranged but the management were clearly missing.
They had a beach barbecue with live music one night or you could choose to eat in the restaurant. We did not want the beach barbeque so had very slow service - not the staffs fault as there were not enough of them and we left iwth a terrible headache as we had two sets of music going on - local music for the restaurant and a live band for the barbeque. They were very near each other and my husband and I could not wait to leave as we had a headache and could not hear each other from the TWO sets of music which were both so loud that you could not hear one but both. Horrible. We complained to the staff and they said they would 'tell' the manager. Many other issues with management too long ot explain but felt the full time staff were stuggling with NO direction from a manager. I think they need someone professional to be present and to run this hotel. Could be fixed so easily - just some attention to detail and someone in charge. We never saw a manager ONCE in our three days!!!!
- Official Description (provided by the hotel):
- Secluded Luxury Resort with traditional influences, situated on the beach in 24 acres of tropical gardens. ... more less
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- Also Known As:
- The Oberoi Lombok Hotel Mataram
- Oberoi Hotel Lombok
- Oberoi Hotel Mataram
- Oberoi Mataram
- Mataram Oberoi