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“comfortable, convenient, friendly and helpful staff”

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Fiesta Inn Cuautitlan
Certificate of Excellence
GreenLeadersSilver level
Reviewed 28 February 2014

Stayed for three weeks for a business trip. Not a very interesting location, 1.5 hours drive from the city, and not much to do in the area, but very close to my office.

Staff made my visit a pleasure. Reception and restaurant folks quickly remembered my name, room number and preferences for food and drink and always worked hard to see that I was comfortable. I stayed elsewhere for the weekends, but looked forward to getting back to Fiesta for a bit of relative peace and quiet (compared to downtown!). Starbucks and a couple of restaurants across the street, convenient for a snack or cappuccino, but I ate most days in the hotel restaurant and was happy to do so. Wifi OK, free but a bit slow in room sometimes, faster in the lobby/restaurant. Looked at the pool/gym but very small and didnt really appeal.

  • Stayed: February 2014, travelled on business
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Thank ploeb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique S, Director General at Fiesta Inn Cuautitlan, responded to this reviewResponded 26 May 2014

Dear Mr ploeb1:

Thank you for having chosen Fiesta Inn Cuautitlán.

We apreciate your coments and recognition to our staff, it´s a pleasure for us giving excellent experience to our guest.

We hope to count on your preference and give us the opportunity to serve you again in the near future.

Best regards
Alfredo G.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (314)
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59 - 65 of 314 reviews

Reviewed 26 December 2013

Good staff, slow checkin but was a problem of credit card rather than staff. Clean, quiet rooms with good connectivity to Internet. Breakfast choice adequate with both local and international options. Restaurant service was great and food was well cooked and presented. Well located for my business activity but far out of the city.

  • Stayed: December 2013, travelled on business
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Thank HanoiHarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

I stayed here for almost two weeks while doing a project. The staff is very friendly and helpful. The food in the restaurant was good, the steak and Mexican buffets are a great value. The one person that stands out is the bartender Mario, a very nice and helpful young man. Iwould recommend this hotel without hesitation you will have a great experience.

  • Stayed: December 2013
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Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

We reserved with maybe a month in advance. Then, due to scheduling conflicts, tried to change the arrival date but were denied the possibility. Staff insisted on canceling our reserve and making a new one with an inferior room and with a higher rate. We decided to maintain the original reservation but informing we would be arriving one day later. And we accepted to pay for all nights. We were surprised to find out that they canceled our reserve and received an inferior room, with no previous notice.
We only use this hotel because of a skating competition held at a near ice rink.

  • Stayed: November 2013
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Thank Roberto A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

I stayed at this hotel while on business for two weeks recently and it served me well. True as pointed out by the comments of the others it is more of a business location than tourist as you are still in the industrial sprawl of Mexico City.

Adjacent to the hotel a shopping centre with various restaurants, Sushi Itto I can recommend if like myself you like to eat healthily as many of the others are orientated to burger joints or with a heavy emphasis on fried foods.

If you are arriving by hire car as I did at night it is totally confusing how to enter. You need to exit from the freeway onto Avenida Chalma if you are coming from Mexico City and as you cross over the freeway on your right you will see the hotel but it is on the far side of the shopping complex. The easiest way to enter is continue along Avenida Chalma and drive into the shopping complex via the car park entrance on your right. The hotel uses the same car park and validates the ticket so you don't pay.

Breakfast has a good choice but lunch is a bit more restricted and personally I prefered to eat out but it depends on your tastes.

Room Tip: As for a room on the car park side of the hotel which is quieter.
See more room tips
  • Stayed: October 2013, travelled on business
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Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2013

Rooms are big and clean.
Very good breakfast.
WiFi was hard to connect and you need to log again every day.
Reception service is quite poor.
Walmart and some more shops around the hotel.
Also good places to eat are close.

  • Stayed: June 2013, travelled on business
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Thank Dana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2013

It is several times now that I have been going to this hotel. The scope of the travel is business. The following are my comments:
> Room: they are good clean and large
> Toilette: in some rooms they start looking old and obsolete but they are clean
> Breakfast: very good as choice, quality and quantity
> Restaurant: it is ok, not special, but fine in the evening when you feel tired
> Jim: fine somewhile small


Staff very kind and ready to help

Room Tip: Suggestions: > Avoid rooms close to the lift (they could be noisy)
See more room tips
  • Stayed: March 2013, travelled on business
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Thank Giovanni L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fiesta Inn Cuautitlan

Address: Av. Chalma Esq. Autopista Mexico-Queretaro Lote 8 Col. Jardines de la Hacienda Norte, Cuautitlan Izcalli 54700, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Cuautitlan Izcalli
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Cuautitlan Izcalli
Price Range: £63 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fiesta Inn Cuautitlan 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
Fiesta Inn continues to evolve, transform, and innovate its Business Class hotel concept. With a fresh, modern image and new facilities, Fiesta Inn Cuautitlan is the perfect example of business accommodations done right. Designed to encourage creativity and productivity, the hotel's spaces are functional yet friendly, allowing guests to be connected while remaining independent. Today's Fiesta Inn is more than simply a hotel; it is a community of professionals who thrive on success. Located in the city of Cuautitlan Izcalli, in the northern region of the State of Mexico, the hotel is just 5 minutes away from the most important shopping centers and industrial complexes in the area, such as O'Donnell, Tres Rios, El Convento, La Luz, El Trebol and Cuamatla. It is strategically located to give you an endless number of options for comfort, well-being and fun. The hotel has 128 comfortable rooms, a pool, restaurant, high-speed wireless Internet, 24-hour room service, office services and the perfect spaces to hold work events or meetings. We remind you that the check-in time is from 3:00 PM. Check-out is at 1:00 PM. We suggest you use our express check-out service. Fiesta Inn Cuautitlan is an Eco-friendly hotel, so it is a 100% smoke free hotel. ... more   less 
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Also Known As:
Fiesta Inn Cuautitlan Hotel Mexico City
Fiesta Hotel Cuautitlan

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