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“Good value but needs some work”

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The River Rock Hotel
Ranked #2 of 16 Hotels in Mountain Home
GreenLeadersSilver level
Loves Park, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good value but needs some work”
Reviewed 28 May 2014

We reserved a room with two queen beds and when we checked in we only got one double bed. and so did the other family we were with. They did change it when we complained but blamed it on the construction the hotel was under. You had to click a million buttons on the remote to get the TV to turn on. The free wi-fi wasn't working from the room. I had to go to the lobby to get on my ipad. The deadbolt got jammed and locked us in our room and we were stuck for about 20 minutes. The restaurant was out of business but they did have a free simple continental breakfast from 6a.m. until 10a.m. The only thing really within walking distance is a Mexican restaurant and a gas station.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 2Sam4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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52 reviews from our community

Traveller rating
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    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Any
English first
Eagle River
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 20 August 2013

We were there for 4 nights and never had an issue with a problem. Don't expect much in the breakfast department, but it worked for us until we could go out somewhere. We would definitely stay there again. Clean, friendly, and good price.

Room Tip: We stayed close to the pool and also close to the parking.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank zihuagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monte-Carlo, Monaco
Level Contributor
192 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 23 February 2013 via mobile

Just watched Hotel Hell on a french program.
I havent been here yet but I'll certainly go one day seeing what amazing people work in that hotel!
Shame there aren't so many comments on Trip Advisor...
Many people, like me I d admit, don't go to a restaurant or a hotel before consulting Trip Advisor these days!!
Keep on going and see you soon!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AlexandraM60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Michigan
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 July 2011

Nice Staff and good price but....

Restaurant too pricey for families.

NO SHADE whatsoever by pool?! Not ONE umbrella or shade area. NOT ONE lounge chair or chair whatsoever to sit on! Burned our feet on hot cement. Need shaded areas and path to pool. Maybe picnic table? Babies surely need some shade and some people (older) need place to sit?

Two rooms had the clothes shelf near sink falling out of wall on one side and only a few towels and suits were hanging on them. One room the bar in bathtub came out on one side. Lucky I didn't fall. Water leaking from toilet in one room so much that it saturated entire towel. Things were fixed quickly when told about though.

Put the maid service sign on door only one day out of six and they pulled up blankets and left new towels and did trash. Did not clean sink or bathroom at all or vacuum which it needed!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
9 Thank lizdog11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The River Rock Hotel

Property: The River Rock Hotel
Address: 1350 Highway 62 W, Mountain Home, AR 72653-4615
Region: United States > Arkansas > Mountain Home
Amenities:
Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 16 Hotels in Mountain Home
Price Range (Based on Average Rates): £
Hotel Class:3 star — The River Rock Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
The River Rock Hotel, located at the junction of Bull Shoals Lake, Lake Norfork and the White and Buffalo Rivers offers all of the natural beauty of the Ozark Mountains in an intimate community of local shops, eateries and activities! Stay with us in any of our newly remodeled guest rooms, relax by the pool and enjoy a meal in our Lake Country CookHouse Restaurant. The River Rock Hotel, a Mountain Home, Arkansas tradition since 1968 when family travel vacations became cool! ... more   less 
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