We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Mismanaged Holiday Inn” 2 of 5 bubbles
Review of Red Roof Inn North Little Rock - JFK/City Center

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Red Roof Inn North Little Rock - JFK/City Center
Ranked #23 of 28 Hotels in North Little Rock
Eden Prairie, Minnesota, United States
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Mismanaged Holiday Inn”
2 of 5 bubbles Reviewed 31 May 2014

This was the worst Holiday Inn that I have ever stayed in. They advertise free wireless but during my stay it never worked well enough to maintain a connection. After complaining every day for the first week I just gave up and used the hotspot on my phone. In talking to the maintenance staff they explained that they had been reviewed and were told that their routers were out dated and needed to be replaced but nothing had been done about it. As a priority club member I was not offered any discounts or treated any better then a nonmember. The restaurant that was attached to the hotel was even mismanaged worse then the hotel. They were out of most of the common beers I am used to drinking and did not order or restock as long as I was there. There breakfast menu was very limited and got even less as time went on. They had a limited menu and none of the items were that good.

Room Tip: Wireless service did not work on upper floors
See more room tips
  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Gene D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Red Roof Inn North Little Rock - JFK/City Center, responded to this review, 15 June 2014
Dear Gene D,

Thank you for taking the time to provide feedback on your stay. It is unfortunate issues with the WiFi prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

104 reviews from our community

Traveller rating
    22
    21
    23
    23
    15
See reviews for
25
21
5
31
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Little Rock, Arkansas
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

our room was full of ants, and I brought some home with me. we paid cash but they put a hold on my card and after I called to get it fixed, another hold was put on the card, took a week to get charges off the card. This happened once before when I charged drinks to my room, they charged twice for the drinks. I'll go back for location and decent rate, but all cash and won't give them my card info

  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank tessalmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Red Roof Inn North Little Rock - JFK/City Center, responded to this review, 12 June 2014
Dear tessalmond,

Thank you for your review. It is regrettable you were not satisfied with the service you received. We would greatly appreciate additional information in order that we can investigate further.

We have sent you a private message to obtain additional details about your experience.

Regards,

Brenda Johnson
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kennesaw, Georgia
Level Contributor
1 review
3 of 5 bubbles Reviewed 22 May 2014

I made a reservation yesterday for one night (last night) for my husband and son, and guaranteed it to a card in my name. Since I was not traveling with them I instructed the reservationist that they would be using another card for the charges at check in. Upon check-in my husband was told that the charges had been secured, and the front desk did not ask for ID. I did not want those charges on my card. The hotel and the reservationist dropped the ball on this!

Stayed May 2014, travelled on business
Helpful?
Thank SRWright1776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Red Roof Inn North Little Rock - JFK/City Center, responded to this review, 6 June 2014
Dear SRWright1776,

Thank you for taking the time to communicate your concerns. We apologize for any inconvenience you have experienced. We have sent you a private message to obtain additional details about your experience.

Regards,

Brenda Johnson
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Savannah, GA
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

My husband and I had been driving a long time, across TX and OK, and just wanted a clean place to spend the night. I pulled off I-40 because I saw the Holiday Inn sign. It was tucked back a ways, but we found it and it was quite lovely inside. I was somewhat impressed. We needed a handicapped access room and got one that was more than adequate. All the basic amenities, fridge and microwave, etc. Nice, white bedding, lots of pillows. Though you actually accessed your room from an interior hallway, unlike so many motels, there was at least one add'l door you could access with a key card. This eliminated the need to go all the way up the hall and through the lobby to get outside and to your car. No Continental breakfast was included, and only when I inquired about that was I told we could have coupons that gave us a percentage off if we had breakfast in the attached restaurant. Which brings me to the attached restaurant--I don't recall the name, but my dh and I had dinner there, happy not to have to drive around to find somewhere to eat. It is a fairly large, well-decorated restaurant and bar, but I have never in my 60+ years seen so limited a menu in a restaurant! There were actually only two choices in any category--if memory serves, there were two appetizers, two salads, two entrees. (Which were both sandwiches.) I heard someone ask the waitress about dessert, and even though there was nothing for dessert listed on the menu, she gave him two options for that category, also. The food was fine, the service was fine...I believe it was the manager who kept stopping by our table asking how we were doing. But really, they need to get a chef who can make more than two things! Still, we managed to feed ourselves and I thought the hotel room itself was extremely nice.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Candice K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy, California
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 29 April 2014

The hotel needs a update. The beds were ROCK HARD but the room was clean over all. The hotel is fairly quite and has all the basics. The restaurant was simple but served the best hot breakfast of the five hotels we stayed at. Can't recommend it for long term stays of a week but one night stay fits the bill.

The staff was fantastic and is why I can recommend the one night stay. Just good people.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michael V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeananne H, General Manager at Red Roof Inn North Little Rock - JFK/City Center, responded to this review, 5 May 2014
Thank you for your kind words about my staff. We really pride ourselves on our people and our Southern Hospitality. Hope you will return again for a one night stay again soon..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 23 April 2014

This is an older hotel that is well kept. It is basic but very clean and the staff is great. The only caveat is that it's a little tricky to find. Our gps got us close, but we had to drive around a bit to find it and find a way to get to it. I recommend it.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeananne H, General Manager at Red Roof Inn North Little Rock - JFK/City Center, responded to this review, 5 May 2014
Thank you so much for taking the time to let us know you had a great stay with us. I am happy you were pleased with the hotel and your service and especially with our staff. Thank you and we hope to have you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winston Salem, North Carolina
Level Contributor
330 reviews
241 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
3 of 5 bubbles Reviewed 23 April 2014

I stayed in room 110 a double/double bedded room. This is a remodeled HI that still feels more like the Ramada Inn it was before and is not up to par with other HI properties.

PRO's

37 inch flat screen TV.
Average bedding with mediocre, lumpy pillows.
Has microwave and mini fridge
Fresh paint attempts to hide the scars underneath.
Fairly clean

CON's

Smaller work desk with only one outlet for electronics unless you crawl under the desk.
NO available outlets bedside for cell phone, etc
Work chair is only good for short spurts on laptop.
Light street sounds from outside and occasional train
Small, Dated bathroom with small cultured marble countertops leaving little room for toiletries.

A 15 minutes plus ride to the airport. Shuttle was prompt and friendly but only runs from 8 AM to 10 PM so I had to get a taxi which was eventually covered by the property after resolving a "communication error" between night/day shift staff. This is NOT an airport property

Overall an average property. I give it a 72/100 overall and an 77/100 for value. I may stay here in the future but would also look elsewhere before hand. An OK property for a one nighter.

Room Tip: avoid rooms facing the access road
See more room tips
  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank YepBeenThere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeananne H, General Manager at Red Roof Inn North Little Rock - JFK/City Center, responded to this review, 5 May 2014
Thank you for taking the time to write your review. We are an older hotel, but we really strive to provide a quiet, clean room, outstanding customer service and hospitality. I am glad our staff made a good impression on you, and hope to have you back for a one night stay again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these North Little Rock hotels
0.2 mi away
Quality Inn & Suites
Quality Inn & Suites
#24 of 28 in North Little Rock
3.0 of 5 bubbles 55 reviews
0.2 mi away
BEST WESTERN PLUS JFK Inn & Suites
BEST WESTERN PLUS JFK Inn & Suit...
#3 of 28 in North Little Rock
4.5 of 5 bubbles 487 reviews
0.2 mi away
Baymont Inn & Suites North Little Rock
Baymont Inn & Suites North Littl...
#12 of 28 in North Little Rock
4.0 of 5 bubbles 170 reviews
Show Prices
Show Prices
Show Prices
3.7 mi away
Red Roof Inn North Little Rock
Red Roof Inn North Little Rock
#17 of 28 in North Little Rock
4.0 of 5 bubbles 127 reviews
3.0 mi away
Wingate by Wyndham North Little Rock
Wingate by Wyndham North Little ...
#8 of 28 in North Little Rock
4.0 of 5 bubbles 357 reviews
2.9 mi away
Courtyard Little Rock North
Courtyard Little Rock North
#9 of 28 in North Little Rock
4.5 of 5 bubbles 113 reviews
Show Prices
Show Prices
Show Prices

Been to Red Roof Inn North Little Rock - JFK/City Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Red Roof Inn North Little Rock - JFK/City Center

Property: Red Roof Inn North Little Rock - JFK/City Center
Address: 120 W Pershing Blvd, North Little Rock, AR 72114-2220 (Formerly Clarion Hotel North Little Rock)
Region: United States > Arkansas > North Little Rock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 28 Hotels in North Little Rock
Price Range (Based on Average Rates): £
Hotel Class:3 star — Red Roof Inn North Little Rock - JFK/City Center 3*
Number of rooms: 137
Official Description (provided by the hotel):
The family friendly Red Roof Inn North Little Rock - JFK/City Center is centrally located in the business district with Verizon Arena, Statehouse Convention Center, Arkansas State Capitol Building and Robinson Center all with in just a few miles. Enjoy family fun at the Arkansas Inland Maritime Museum and the Arkansas Museum of Discovery or enjoy the outdoors at the Dickey Stephens Park, Riverfront Park, and Burns Park located no more than 20 minutes from the hotel. When you check in, check out the fantastic amenities at the Red Roof Inn North Little Rock - JFK/City Center! The rooms at this family friendly inn are 100% Smoke -Free and offer free WiFi, Flat Screen TV, hairdryers, iron & ironing boards, cable TV and in-room coffee. Our deluxe and superior rooms include microwave & refrigerator. We also offer an outdoor pool (open from Memorial Day to Labor Day), coin laundry, fitness facility, 24 hour business center, and a conference room. One well behaved family pet per room is welcome and children under 17 are free! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com and Odigeo so you can book your Red Roof Inn North Little Rock - JFK/City Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn North Little Rock Hotel North Little Rock
North Little Rock Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing