We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Average”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Grand Hotel and SPA
Ranked #68 of 96 Hotels in Bansko
Skopje
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Average”
3 of 5 bubbles Reviewed 1 February 2011

We are family with one child (8).We travel at Bansko every winter for a week or two. There are a lot of good hotels in Bansko and we usually change hotels every year just to experience something different. On the first sight Florimont Casino & Spa hotel looks nice and elegant. The hotel has pool, Jacuzzi, sauna, bar, casino, kid corner…We asked for room for three of us, but room was cramped, suitable only for two. There was additional bed, put to the large bed and there was no space to open the terrace door at all. The wardrobe was small, not enough for winter wardrobe for three people. Food was plenty but never warm, only cool food anytime. To park our car on the hotel parking we have to pay 5 EUR per day (hotels where we used to stay have free parking for the hotel guests). Florimont Casino & Spa hotel was our worse choice in Bansko.For a family with a kid I recommend only apartment. I don’t recommend this hotel for skiers; rooms are cramped, it’s far away from Gondola and hotel bus is going only twice a day at morning and twice a day for taking them back. I recommend this hotel for people who come for business, leisure and casino.

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Vesna05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

204 reviews from our community

Traveller rating
    33
    44
    47
    27
    53
See reviews for
52
74
6
10
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Russian first
  • Serbian first
  • Turkish first
  • Any
English first
Skopje
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 10 January 2011

Friendly advice-Don't go there.
I was there for 4 days with my boyfriend and my family. It wasn't my firs time in Bansko. I have been in Kempinski Grand Arena and Katarino Spa Hotel, where I had wonderful time. When we arrived in Florimont hotel & casino & spa in 12 pm, we had to wait till 3 pm to checked in, because the rooms were not cleaned. The parking was charged 9 lv or 4,5 e for 24h, and it was full. We had reservation for 3 apartments and we got 3 different apartments, one huge and very nice with kitchen and bedroom, one smaller without kitchen, and other with kitchen but without shower cabin in the bathroom. There was cable TV and flat screen tv , but no wi-fi. There wasn't hair blower in the rooms! For breakfast and dinner there was long row in front the restaurant, waiting for table. The food was poor and there wasn't any desert. The staff is rood, in the restaurant you can't find waiter to order a drink, they were rood in the SPA too. Our rooms were cleaned only once in three days, in the evening in the second day! The Spa center was nice, but only inside pool with room temperature water. There was a Mehana in the hotel where you can go for lunch. The location of the hotel is not good too, it's far from the ski lifts.
The hotel is new and beautiful, but while the service is not proved I don't recommend it!

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MacaD85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bansko hotels

London, United Kingdom
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 bubbles Reviewed 9 January 2011

Good points: The bar staff. They knew how to treat guests, and in my view they should be promoted to managerial positions.

Bad Points: Dirty, dirty, dirty. Rude staff. Breakfast is cold/stale and dirty. The rooms do not get cleaned properly, and smell.

The hotel refused to give me change after I paid the bill, stating that they had no change.

They also tried to charge me for a whole new mattress, because they found damage to the underside of mine after I had checked out.

They are thieves and charlatans.

Oh- did I mention that it's also THE furthest hotel from the slopes, and the centre of entertainment??

I can recommend other hotels in Bansko, but the integrity of this article will be compromised, and it may be assumed that I have an agenda. My only agenda is to save some other poor soul getting what I got.

If you need further proof, just before checking in, just ask to see the SPA. The dirtiness and the overcrowding will give you a flavour of what is to come. You will then have a chance to run away.

Otherwise, just stand at the reception for 5 minutes, and count the complaints from other guests.

Good luck sleping too, as the Bass from the club downstairs shakes the whole building.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank bakman1809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 1 January 2011

It was one of my worst experiences in a hotel. Also, I think Bansko is a bad choice for a resort to spend your holidays and your money. Everything is kitchy and overpriced with one kf the lowest quality of customer service

  • Stayed December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dan_Marculescu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bansko hotels
1.3 mi away
Grand Royale Hotel & Spa
Grand Royale Hotel & Spa
#47 of 96 in Bansko
3.5 of 5 bubbles 58 reviews
0.2 mi away
Lucky Bansko Aparthotel
1.9 mi away
Saint George Palace
Saint George Palace
#4 of 96 in Bansko
4.5 of 5 bubbles 266 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Pirin River Ski & Spa
Pirin River Ski & Spa
#1 of 96 in Bansko
5.0 of 5 bubbles 300 reviews
1.3 mi away
hotel Perun Bansko
hotel Perun Bansko
#23 of 96 in Bansko
3.5 of 5 bubbles 80 reviews
1.5 mi away
Regnum Bansko Apart Hotel & Spa
Show Prices
Show Prices
Show Prices

Been to Grand Hotel and SPA? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel and SPA

Property: Grand Hotel and SPA
Address: Glazne Str 5, Bansko 2770, Bulgaria
Region: Bulgaria > Blagoevgrad Province > Bansko
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Bansko
#36 Spa Hotel in Bansko
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Hotel and SPA 4*
Number of rooms: 180
Official Description (provided by the hotel):
Best Western Florimont Hotel Casino&SPA. This is a modern mountain hotel offering wide range of services, high quality and traditional Bulgarian hospitality.* Situated at the entrance of the town, 10 min. away from the town center,1.5 km away from gondola lift* Comfortable, elegantly furnished rooms* Hotel services: SPA Center, Fitness, Sauna, Massage, Steam Bath, Kids Club, Beauty salon, ski equipment storage, transport from the hotel to Gondola lift* Restaurants and entertainment places: Main restaurant (buffet / a-la-cart), Traditional Bulgarian restaurant - Mehana, Casino, Disco Club, Erotic Bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK) and Odigeo so you can book your Grand Hotel and SPA reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Florimont Hotel Casino And Spa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing