The hotel is new and comfortable, the rooms are big and clean, the staff is polite and friendly.
The breakfast did not impress with diversity and quality, but was sufficient and above the average level for Bulgaria.
The transport to the gondola station operates regularly and is convenient if one wants to go skiing/snowboarding.
The swimming pool and the spa-center are fine.
The hotel is situated away from the center and if you want to go there, it takes more than 20 minutes to walk. This is inconvenient, especially if you go for a meal or a drink there in the evening and have to walk uphill half an hour afterwards.