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“Best Hotel in Bansko by far”

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Kempinski Hotel Grand Arena
Ranked #2 of 95 Hotels in Bansko
Certificate of Excellence
Sofia, Bulgaria
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Best Hotel in Bansko by far”
Reviewed 26 September 2012

I have been there more than 10 times – in winter and summer.
Service is impeccable.
The manager of the hotel is always around greeting guests.
Beds need better mattresses and pillows.
Rooms are specious, bathrooms are nice and big.
There is a Tepaniaki restaurant in the winter.
The Italian restaurant never disappoints.
Great parties in the piano bar.

Room Tip: get a room away from the piano bar.
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Maya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, 10 October 2012
Dear Madam/ Sir,

Thank you very much for all words that you have shared in your review. We the Kempinski Hotel Grand Arena Team have our commitments and personal values that we all cherish and live for. People oriented is all what we are.

Looking forward to welcoming you personally at your next visit.

Yours sincerely,

O. Stefani
/General Manager/
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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852 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
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English first
Sofia, Bulgaria
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 September 2012

This is the best hotel I've ever stayed in! Perfect customer service and accommodation, excellent food, SPA and surroundings and a wonderful view to the Pirin Mountains!
If you want to experience an unforgettable holiday, go to Kempinski!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Miglena R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, 26 September 2012
Dear Madam,

Please accept my warmest thanks for your truly great feedback.
The entire team of Kempinski Hotel Grand Arena Bansko is looking forward to welcome you back and ensure you with another unforgettable five star experience.

Yours sincerely,

O. Stefani
/General Manager/
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sofia, Bulgaria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 September 2012

That is what i want to share with you - Kempinski Bansko is the best hotel in terms of service. I have been more than 10 times there and for sure it is a place to relax and enjoy. Everything you need is there - done in a simple, but perfect way.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reviewer540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, 18 September 2012
Dear Madam/ Sir,

Thank you very much for your wonderful feedback. Excellency in service and exceeding guests expectations are our personal commitments.

Looking forward to meet you at the Kempinski Hotel Grand Arena Bansko.

Best regards,

Orlando Stefani
/General Manager/
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Ruse
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2012

Excellent hotel and staff, nice view, relax athmosphere, one of the best Bulgaria made, breakfast is very taste, perfect quality, in the night is so quiet, we will goo again!!!!!!'!!!!!!!!! They really care about the clients

Room Tip: Fifth floor is better
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stoine Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, 18 September 2012
Dear Madam/ Sir,

It is a pleasure for us to learn from your marks, that you are satisfied with your stay at our hotel.
We the Kempinski Hotel Grand Arena Bansko Team are looking forward to welcoming you back and ensure you with another five star experience.

Yours sincerely,

Orlando Stefani
/General Manager/
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 September 2012

We like it very much! The hotel have a wonderful view in front of the mountain. The Room and lobby are very nice looking and comfortable.Professionals and gentle staff; they make for us very good reservation at a very nice traditional restaurant! The food was great, spa is perfect .

Room Tip: Ask to the staff all you need to have a good holiday and they will find it for you!
See more room tips
  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carmenb218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, 18 September 2012
Dear Madam/ Sir,

A big thank you to all the great words you have shared on Tripadvisor regarding your stay at Kempinski Hotel Grand Arena Bansko. I have taken the liberty to pass on your compliments to our professional and gentle staff.
We are already looking forward to meet you again in our property.

Yours sincerely,

Orlando Stefani
/General Manager/
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sofia, Bulgaria
Level 4 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 September 2012

Excellent hotel, polite staff, cozy rooms - absolutely everything you need for the perfect holidays! I really enjoyed it and would go again. The food in the Italian restaurant was awsome. And so was the overall athmosphere. The SPA center was also very good - offering variety of options for one to relax. The pools were clean. Overall, I (and my whole family) am extremely satisfied by our stay in Kempinski and can't wait to go there again!

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JBorisova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, 18 September 2012
Dear Madam/ Sir,

We are delighted to learn from your positive marks that you have enjoyed the Kempinski experience.
It will be a real pleasure for the entire hotel team to welcome you back.

Best regards,

Orlando Stefani
/General Manager/
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 September 2012

Really beautiful hotel, nice and gentle staff, lots of facilities, excellent location. It has a lot of possibilities to enjoy any season of the year, not only winter. Rooms were very large, beds also. Overall it was a great stay and I will definitely return here.

Room Tip: You can choose a mountain view room in order to enjoy lovely sunset views.
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexandru F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review, 18 September 2012
Dear Madam/ Sir,

Thank you for choosing Kempinski Grand Arena Bansko. We are more than happy to learn from your marks that you are satisfied with the time spent at our property.
Already looking forward to welcoming you back.

Yours sincerely,

Orlando Stefani
/General Manager/
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kempinski Hotel Grand Arena

Property: Kempinski Hotel Grand Arena
Address: Pirin Street 96, Bansko 2770, Bulgaria
Phone Number:
Region: Bulgaria > Blagoevgrad Province > Bansko
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Bansko
#1 Top resorts Hotel in Bansko
#1 Romantic Hotel in Bansko
#1 Luxury Hotel in Bansko
#2 Spa Hotel in Bansko
#2 Ski-In / Ski-Out Hotel in Bansko
Price Range (Based on Average Rates): £
Hotel Class:5 star — Kempinski Hotel Grand Arena 5*
Number of rooms: 157
Official Description (provided by the hotel):
Whether visiting Bansko for business or leisure purposes, Kempinski Hotel Grand Arena is the ideal base from which to work or explore all that the town has to offer. Located at the footsteps of the Pirin Mountains, the luxury hotel is situated right next to the Gondola lift station that takes you all the way up to highest slopes, half pipes and snowboard facilities. The shopping and cultural district of Bansko is also easily accessible within walking distance from the 5 stars hotel. ... more   less 
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Also Known As:
Kempinski Hotel Bansko
Kempinski Resort Grand Arena

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