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“Very good hotel with friendly staff”

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Kempinski Hotel Grand Arena
Ranked #2 of 95 Hotels in Bansko
Certificate of Excellence
Reviewed 27 October 2013

The hotel is central located, near to ski lift. The spa area is relatively big and good, staff is very friendly. I can totally recommender it for the ski season, or for relaxing spa days in the summer..

  • Stayed: November 2012, travelled as a couple
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1  Thank Stanislava S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this reviewResponded 28 October 2013

Dear Madam,

Thank you for sharing your post. There is no bigger motivator than the comments of our guests and yours definitely support the efforts of the entire team of Kempinski Grand Arena Bansko. I am delighted indeed to read that we've ensured an enjoyable stay and hope to host you again in the near future.

Best Regards
Athanassios N. Manos
General Manager

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Reviews (867)
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460 - 466 of 867 reviews

Reviewed 25 October 2013

I stayed there for three nights with my mother and my daughter.
The front desk are very professional.
The only one restaurant which worked was the Italian - fabulous food and service.
The room was with an amazing view - towards the lift and the mountain .
The thing which I didn`t like : the was no bidet in the bathroom. The lamps and the desk in the room was full of dust. The housekeeping did not replace the water glasses all the 4 days. The filters for the air conditioning was not clean , I am allergic to dust and I didn`t sleep well.
The complimentary water is 330ml not 500ml and there was no water on our arrival ( 3:00 pm ) .The third day nobody clean our room.
Although it is a very good, well furnished hotel with an amazing view, good staff and amazing italian cuisine !
I will recommend it to my friends.

  • Stayed: October 2013, travelled with family
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Thank chantrer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this reviewResponded 28 October 2013

Dear Madam/Sir,

Thank you very much for sharing your experience with us on Trip Advisor.
We always appreciate and welcome feedback that provides us with first hand information about our product and services on offer.
We are delighted to see that you have enjoyed our property, but most importantly that you experienced our delicious food and service within our authentic Italian Restaurant the only one within the entire region. We have also taken your notes when it comes to room services and therefore we will be able to exceed your expectations next time that you will stay with us.

Looking forward to welcoming you once again in the future,

Best regards,
Athanassios N. Manos
General Manager

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Reviewed 13 October 2013

For sure this is the best hotel in Bulgaria!we stayed there for 7 days in last Christmas !the service was excellent,the stuff very polite and the food was awesome!the spa was fantastic and we spend a lot of hours there!!the most important for me it was the VIP ski pass!you can go straight for ski,no waiting for the lift!!the best place to stay for your holidays!!

Stayed: December 2012, travelled with family
1  Thank Stavm777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this reviewResponded 16 October 2013

Dear Madam/Sir,

Thank you for your positive comment posted recently on Trip Advisor.

It gives us grate pleasure to read that you have enjoyed your stay during the Festivity season last year with us. It is indeed a fairy tale time during this special period of time every year.

We are glad that you recommend us and we are already looking forward to have you again as our valuable guest.

Yours sincerely,
Athanassios N.Manos
General Manager

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Reviewed 2 October 2013

My wife and I stayed here for 2 nights. We wished it had been longer. Great room with really comfortable bed. Only had the time for a couple of hours by the outdoor pool which was almost bath temperature. Spa looked fantastic. Staff really pleasant and helpful. Breakfast excellent. Would stay here again.

  • Stayed: September 2013, travelled on business
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2  Thank Stephen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this reviewResponded 3 October 2013

Dear Sir,

Thank you for taking the time to share your feedback on Trip Advisor.
I am glad indeed to see that you enjoyed our convenient location and found all our services within the different hotel areas accommodating your needs and expectations during your recent stay with us.
I trust we will have the pleasure of welcoming you again any soon and provide you with the finest personalized service at its best.

Yours sincerely,

Athanassios N. Manos
General Manager

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Reviewed 29 September 2013

I stayed here with my boyfriend recently for a two night stay. Due to our choice of timing; in between seasons, the hotel and Bansko in general was very quiet. This however was not an issue, as we embraced the peace and tranquility, it was exactly what we needed. The decor of the hotel is beautiful and we couldn't help but imagine how perfect it would be for a skiing trip (which we are definitely considering this property for in the future). The spa was relaxing and fully exceeded our expectations. We didn't want to leave!

The breakfast was delicious and we were most definitely spoilt for choice. The restaurant staff were attentive, polite and courteous.

The only small downfall- We asked for restaurant recommendations at reception, and the only recommendation provided had dreadful reviews online which we always check. The receptionist was very short with us and not very much information was provided when i tried to probe her for additional information. We chose to ask local passers by who gave us a great recommendation for an alternative restaurant.

Overall we had a wonderful stay and will definitely highly recommend this hotel.

  • Stayed: September 2013, travelled as a couple
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Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this reviewResponded 3 October 2013

Dear Madam

Thank you very much indeed for posting your valuable comments on Trip Advisor. I am delighted to see that you have enjoyed your stay with us and found our product up to your satisfaction. Rest assured that I will personally share with the entire Team to inform - when it comes to Concierge services, reward and further motivate for their performance.

We are already looking forward to welcoming you back at our property in the near future.

Yours sincerely,
Athanassios N. Manos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2013

Lovely hotel! Good location - right next to the ski lift, a 15 minute walk to the centre, peaceful and quiet. Excellent service, very polite and helpful staff. Spacious rooms, great cuisine, pleasant spa area and a quality free internet connection.

  • Stayed: August 2013, travelled with friends
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1  Thank Elena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this reviewResponded 22 September 2013

Dear Madam,

Thank you so much for this rewarding review you share within Trip Advisor. We strive daily to deliver our strong Brand promise over here in Bansko as well and such feedback as yours further support the efforts of our people to consistently provide international product standards and services. We trust that we will be given again the opportunity to offer you our services.

Kindest regards,
Athanassios N. Manos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2013

Best location in Bansko, right near the telegondola and with magnificient views of Mount Vihren, a true 5 star experience of services, excellent choice for breakfast in terms of variety and quality, wonderful spa center, great attention to details in the rooms. This is a true Leading Hotel of the World.

PS: I would like to thank the Reception Team for their help in finding and sending me by courier in Romania a luggage that was left behind. This was an occasion to truly test the professionalism and helpful attitude of the staff and they met it brilliantly. Thank you!

  • Stayed: September 2013, travelled as a couple
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1  Thank Andrei D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this reviewResponded 21 September 2013

Dear Sir,

We are thankful to your feedback as posted on Trip Advisor. It gives us grate pleasure to see that you have enjoyed your stay with us and your fine words of appreciation will be shared proudly within the entire Hotel team - and of course the Reception Team as well- which is dedicated to ensure the best of hospitality over here in Bansko the absolute Balkan Mountains destination.

We are looking forward to welcoming again in the future.

Yours sincerely,
Athanassios N. Manos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kempinski Hotel Grand Arena

Address: Pirin Street 96, Bansko 2770, Bulgaria
Phone Number:
Region: Bulgaria > Blagoevgrad Province > Bansko
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Bansko
#1 Top resorts Hotel in Bansko
#1 Family Hotel in Bansko
#1 Luxury Hotel in Bansko
#2 Spa Hotel in Bansko
#2 Ski-In / Ski-Out Hotel in Bansko
Price Range: £61 - £271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Grand Arena 5*
Number of rooms: 157
Official Description (provided by the hotel):
Whether visiting Bansko for business or leisure purposes, Kempinski Hotel Grand Arena is the ideal base from which to work or explore all that the town has to offer. Located at the footsteps of the Pirin Mountains, the luxury hotel is situated right next to the Gondola lift station that takes you all the way up to highest slopes, half pipes and snowboard facilities. The shopping and cultural district of Bansko is also easily accessible within walking distance from the 5 stars hotel. ... more   less 
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Also Known As:
Kempinski Hotel Bansko
Kempinski Resort Grand Arena

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