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“They spoiled us!!” 5 of 5 bubbles
Review of Holiday Inn & Suites Rogers - Pinnacle Hills

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Holiday Inn & Suites Rogers - Pinnacle Hills
Ranked #11 of 21 Hotels in Rogers
Certificate of Excellence
Fort Worth, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“They spoiled us!!”
5 of 5 bubbles Reviewed 9 December 2013

Took my grandkids on a road trip to see their Great-Grandmother in Arkansas. Made reservations at a local Holiday Inn Express. I have used Holiday Inn Express many times and am an IHG member. My grandchildren (4 of them) and I had the best stay ever in a Holiday Inn Express!!! The host at the desk (Mac) was absolutely the best welcoming committee we have received. After a long day on the road, 8 hours, we were greeted and even handed out gift bags for the kids!! I have never had that before or since!!
Thanks to Mac there at Bentonville for making our stay exceptional!! We occupied the hotel and the pool and the hot tub there and loved every minute we were there. I would say, they spoiled us!!

Room Tip: Corner room are the best, request a suite if possible! Much more room
See more room tips
  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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116 reviews from our community

Traveller rating
    40
    38
    26
    8
    4
See reviews for
23
19
9
54
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Rocky Mount, North Carolina, United States
1 review
3 of 5 bubbles Reviewed 3 October 2013

Pros:
Rooms were Clean and spacious

Cons:
* Staff could not getting billings straight, four rooms booked under one credit card but paid for with different cards. Three of four rooms billed to one card.
*Priority points assigned to one number even tho' seperate numbers given at check in.
*Tryed for two days to get tv fixed finally gave up.
* Restaurant over priced, better breakfast at Holiday Inn Express and free

Will only stay at again as last resort.

Room Tip: Find a different Hotel.
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  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review, 23 October 2013
Dear John W,

We welcome feedback especially from our valued IHG Rewards Club Member like you. I apologize for the unfortunate incident relating to our level of staff service, room amenities and prices at our restaurant. We want our guest to have a pleasant and professional experience when dealing with our employees. Your comments will help us improve our services and offer a great experience for our guest. While I understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 October 2013

We stayed two weekend nights recently at this hotel. We were very satisfied with the entire stay. This facility is very modern, clean, comfortable and safe. All of the staff go out of their way to make your stay comfortable. We stayed in a one bedroom suite which also had a pullout sofa. This room certainly met our expectations. The location to the interstate and many restaurants and shopping add to the appeal of this hotel.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mark c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rural Hall, North Carolina
1 review
4 of 5 bubbles Reviewed 2 October 2013

Overall, I was very pleased with my stay at this hotel. The facilities were very clean and well kept up. The daily room cleaning services were great. You can tell the housekeeping employees take their jobs seriously. This means a lot when I travel, so thank you!

Room Tip: 3rd floor - Room 317 was great
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  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 21Love2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 1 October 2013

We arrived and found our reservation for two of our three rooms had been cancelled "accidently" even though I had called to confirm the week prior. Regardless of the fact that both front desk employees said it was the hotel's mistake, the manager seemed unwilling to assist us. We finally were accommodated. Upon checkout, I was given my statement of charges, which I reviewed with the desk, and confirmed the zero balance. However, when I looked online a few days later, my credit card had been charged twice the amount on my statement. I called the manager who told me he couldn't just "credit my account" and referred me to MasterCard saying they were the ones who made the mistake. Hours of phone calls later, MC did handle this for me. This trip and the associated problems could have salvaged if it weren't for the rude, arrogant manager. Steer clear and go to the Embassy Suites down the street.

  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JuliaS1205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review, 18 October 2013
Dear JuliaS1205,

Thank you for taking the time to post a review of our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is regrettable you were not satisfied with the service you received. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for review and future considerations.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
portland, Or
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 27 September 2013

We stayed here 6 nights recently, visiting family in the area. We didn't realize we hit the weekend of the Bikes, Blues, and BBQ. The place was full of bikes and bikers which made the noise level pretty high as the locaton is right by the freeway. Even when the bikes were gone, the freeway noise was still an issue for sleep. Next time we would request a room away from the freeway, although the way the property is situated, it might not make a lot of difference. Overall this is a nice hotel. The breakfast leaves much to be desired as previously stated. There's a nice breakfast place across the street that we enjoyed. Having a living room area and a separate bedroom area are a big plus. Pillows need some improvement.

Room Tip: Top floor away from freeway as much as possible.
See more room tips
  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank allie19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review, 13 October 2013
Dear allie19,

Thank you for your taking the time to evaluate our property. I am elated that the room and amenities exceeded your expectations. My apologies for any disturbances caused by the noise challenges during your stay and poor condition of the pillow you received. Your feedback has been valuable to assist us in providing you and our future guests better experience. Thank you again for your feedback. We look forward to serving you again soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockford, Illinois
1 review
5 of 5 bubbles Reviewed 8 September 2013

The hotel is very clean. The desk staff very friendly, helpful. Assisted me with all my needs with a smile. They were very polite. Rooms were big with micro and fridge. The rooms were very clean! I had a suite. The hotel has a nice pool area with jacuzzi and an area to sit outside. Friendly bartender and desk staff. I would stay here again.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank opinionscount987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn & Suites Rogers - Pinnacle Hills

Property: Holiday Inn & Suites Rogers - Pinnacle Hills
Address: 1803 S 52nd St, Rogers, AR 72758-8603
Phone Number:
Region: United States > Arkansas > Rogers
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Rogers
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn & Suites Rogers - Pinnacle Hills 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites Rogers - Bentonville near the Wal-Mart Headquarters welcomes both business and leisure travelers to its Rogers, AR location. Families looking for lodging in Rogers, Arkansas will love staying at our hotel, located just off Interstate 540 with close proximity to many local attractions. Some of these sights and activities include the Beaver Lake Recreation Area, the Wal-Mart Museum and the Peel House Mansion. We are conveniently located in the heart of the shopping and dining area of Rogers, AR near the Pinnacle Hills Promenade. Corporate travelers will be impressed by the convenience of our Rogers, AR accommodations. Situated in the Pinnacle Hills area of the city, our hotel is near the Wal-Mart Headquarters and numerous other businesses, such as JB Hunt, Mercy Health Systems, Tyson Foods and the Rogers Industrial Park. In addition, we provide business center with a fax machine, copier, printer, computer and free high-speed, wired and wireless Internet access, so you can stay connected. While lodging at our Rogers, AR hotel, enjoy such amenities as a heated, indoor swimming pool with spa and outdoor sun deck, a 24-hour Fitness Center and a 24-hour market with travel essentials. Our hotel also features a full-service restaurant and lounge where kids under 12 eat for free! ... more   less 
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Also Known As:
Holiday Inn & Suites Rogers - Pinnacle Hills Hotel Rogers
Holiday Inn And Suites Rogers - Pinnacle Hills

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