We went there with our dog; after checking in and paying for the room for 2 nights, we found that the room was so full of smoke that the smell burned our eyes and lungs. There was no smoke detector in the room and there were stains on the sheets and floor. We asked if there was a nonsmoking room available; the desk clerk gave us a key to another room. We then went for dinner and after arriving back to the room, the assistant manager called and told us that because of the pet, we had to go back to the smoky room. We told her that we didn't want to take our two small children back to that room and said if she would give us our money back for the second night, we would leave. She and the manager (her husband?) refused to give us our refund and told us we must go back to the first room. When I restated that I would not take our children back to that room, she told us that we must leave the property immediately and would not refund any money at all!!! Is this any way to run a business? Both rooms were dirty and stained, and the management was horrible and rude. There were shady people loitering outside. We'll never go near this place again and will certainly tell our friends about this nightmare.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Razorback Inn Rogers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.