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“Blackout during an ice storm”

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La Quinta Inn & Suites Russellville
Ranked #1 of 16 Hotels in Russellville
Certificate of Excellence
Reviewed 17 March 2014

We stayed for about 3 or 4 nights while visiting our son at grad school in town. We booked a one bedroom suite which was nicely appointed; however, we felt it was pretty tight in terms of square footage compared to one bedroom suites in other hotel chains. Also, our room was on the interstate side (very close!) so it was very noisy and we needed to put the blower or the heater on to drown the noise out. On the second night of our stay, there was a blackout that occurred in the hotel as well as much of the town preceded by an ice storm. We had no power (at all) for about 3 hours and this was a safety concern for us. The hotel was pitch black and we had to resort to using the flashlight apps on our cell phones to see where we were going in the room. I am wondering why such a new/newer hotel would not have a backup generator as many others do? Just a thought--not their fault that an ice storm rolled through and knocked the power out, but my husband was also expecting the hotel to check on guests--any of us could have fallen in the shower or blacked out. Maybe it would be a good idea to enhance/implement certain safety procedures.

As for the front desk staff, they were very welcoming upon check in and gave guests things like bottled waters and snacks. They were also happy to point out good dining spots and areas to explore. There is also a managers reception on certain evenings where you receive complimentary wine, beer, soda, snacks etc. Nice touch. The breakfast was hit or miss--sometimes hot, other times cold and not very appetizing. However, in their defense they did offer cooked protein selections where many other hotels offer just continental style breakfast items.

Would I stay here again? Sure. I would, however, definitely ask for a room that is not on the highway side and probably not book a one bedroom suite again...we had issues with maintaining an even temperature between the living area where our daughter slept and our private bedroom. Someone did come up and angle the vents downward to force a better flow of heat into the sleeping areas.

Room Tip: Ask for a room that is not on the side of the hotel facing the highway.
See more room tips
  • Stayed: March 2014, travelled with family
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Thank DiamondGirl419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dusti Y, General Manager at La Quinta Inn & Suites Russellville, responded to this reviewResponded 11 April 2014

Thank you for taking time out of your day to share thoughts about your stay. Your feedback is very helpful and I appreciate the suggestions regarding our power outage procedures. We have very little experience in that matter and at the time, because the phones were out as well, the Front Desk employee thought it would be best to stay at the Front Desk so she could be easily found if a guest needed her. We will certainly take your experience into account while we make improvements to our procedures.

I'm sorry that our breakfast was hit or miss for you. We are currently trying out some new things and we think that our breakfast will be better than ever in the future. Please come back and see us again to let us know how we are doing!

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264 - 270 of 423 reviews

A La Quinta traveler
Harrison, Ar
1
Reviewed 11 March 2014

  • Stayed: March 2014, travelled with family
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Review collected in partnership with La Quinta
Thank A La Quinta traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dusti Y, General Manager at La Quinta Inn & Suites Russellville, responded to this reviewResponded 7 April 2014

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A La Quinta traveler
Elmo, MO
1
Reviewed 5 March 2014

  • Stayed: February 2014, travelled with friends
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    • Location
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Review collected in partnership with La Quinta
Thank A La Quinta traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dusti Y, General Manager at La Quinta Inn & Suites Russellville, responded to this reviewResponded 7 April 2014

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Reviewed 2 March 2014

I've never stayed at a La Quinta but did so based on reviews on here. We weren't disappointed. The facility here was clean, fresh. The front desk were friendly and helpful.

We slept very well, no complaints with the bed or pillow selection.

The complimentary breakfast was typical with what you get at most hotels. A tad small room, but there weren't many people there while we were down there, so it wasn't an issue.

All in all, we'd stay at this (and any other) La Quinta again.

Stayed: March 2014, travelled with family
Thank daischop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dusti Y, General Manager at La Quinta Inn & Suites Russellville, responded to this reviewResponded 24 March 2014

Thank you for choosing to try out La Quinta! I'm glad to hear that you were satisfied with your stay. I agree that our breakfast room can be a little tight, we will hopefully be doing some renovations in the near future and this is one of the things that will be addressed. You'll have to come back and see us afterwards to let us know what you think!

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A TripAdvisor Member
Lawton, OK
1
Reviewed 2 March 2014

The hotel is located very close to I 40 with several good places to eat close by, with.
several service stations. It also has a clean swimming pool and large hot tub. If you are traveling with pets this is the place to stay.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with La Quinta
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dusti Y, General Manager at La Quinta Inn & Suites Russellville, responded to this reviewResponded 20 March 2014

Thank you for staying with us! We are lucky to be located by so many great places to eat, most within walking distance. Ruby Tuesdays will even deliver to the front desk if you don't feel like getting out. I'm happy to hear you enjoyed our pool area. Please come back and see us soon!

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Reviewed 27 February 2014

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with La Quinta
Thank Kieslingb
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dusti Y, General Manager at La Quinta Inn & Suites Russellville, responded to this reviewResponded 20 March 2014

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Reviewed 24 February 2014

I have stayed at hotels ranging from 5 star to the lowest of the low - and this place deserves kudos. It might not be a 5 star hotel - but the staff makes up for it. Rooms and property were extremely clean and well kept. Kids loved the pool, the pool area and workout center are small - as to be expected for a hotel of this size. They were nice though. Workout facility had everything you needed - and it was well kept too. Room was nice, and above all - clean and looks as though they repair and maintain anything that might have ever went wrong. The staff was amazing - they were just helpful in anyway they could be. The breakfast was really nice, it appeared that the staff cared about what they were putting out - and not just throwing some muffins on a platter. If we are ever in the Russellville aread again - we will be staying here!!! I do wish the managers retreat was held Friday and Saturday too though - a nice glass of wine or a beer would have been great after a long drive.

  • Stayed: February 2014, travelled with family
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Thank Jack M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dusti Y, General Manager at La Quinta Inn & Suites Russellville, responded to this reviewResponded 20 March 2014

Thank you for taking time to tell us about your stay! I'm so happy to hear you enjoyed it. Customer satisfaction is our number one priority and our staff will do whatever they can to ensure a guests time spent here exceeds expectations. We are very lucky to have an exceptional housekeeping and maintenance staff who go above and beyond on a daily basis to ensure our property is well kept and up to date. Again, thank you for all your kind words. We look forward to seeing you again!

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Additional Information about La Quinta Inn & Suites Russellville

Address: 111 E Harrell Dr, Russellville, AR 72802
Phone Number:
Region: United States > Arkansas > Russellville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Russellville
Price Range: £76 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Russellville 2.5*
Number of rooms: 67
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