I booked one sea-side room (Western/Japanese style) at Zuishokaku, the main building where the front desk is located. We, a family of 5, stayed for 2 nights from July 19, one of the buiest weekends in summer.
Room -- Enough space for 5 adults. The view was great. The equipment was adequate. The decor was out-dated, but clean. My major complaint was that if you sleep on futon, on the tatami mat, the morning sunshine comes almost directly through shoji. I couldn't sleep well after the sunrise (4:30a.m.).
Amenity -- A bit too basic for a four-star hotel. I especially disliked the thin towels. The futon(comforter) was too thick for summer.
Service -- disappointing. I assume this is an issue shared by many hotels and restaurants in Matsushima area. Probably because of lack of workers, many of the staff in this hotel (and restaurants in this area) seem to be part-time workers who are students. Those staff members have a badge hand-written "kenshusei" (meaning trainee), but obviously they haven't been trained enough. One of the "trainees" showed us to our room after check-in, and waited us in the buffet-style restaurant at dinner-time. We had to ask for a glass of beer three times. (If you are a Westerner, you may not be treated by a "trainee" because I doubt those "trainee" speak English.)
Meal -- good except for the trainee waiters. At dinner-time, a Filipino singer sang songs such as "Let It Be," "Change the World," and "Let It Go," as he was playing the piano. We really liked it. Food was good; Japanese, Chinese, Western, and Kid's. Although it is buffet, the chefs cooked steak and other dishes by order of guests.
Public bath -- good experience with a great view over the bay. Unlike some of the hotels in Matsushima, this hotel doesn't have hot springs, but it was not a problem.
Location -- on a steep hill, near the station, Matsushima-kaigan. We felt very safe. Shuttle buses take guests to/from the 2 railway station, the town, and the terminal of sightseeing boats every half an hour during the daytime. There shouldn't be any trouble.
Good: Food, Location, and View.
Bad: Service, and Amenity.
If it had not been one of the busiest weekends of the summer, our experience might have been different. But I don't think I will choose this hotel again.
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- Also Known As:
- Taikanso Hotel Matsushima Machi