We made our reservations online using Lodging. When we arrived at the Scottish Inns/Suites at 1219 S. Thompson in Springdale, AR, we were very upset at what we found. The property was very rundown and unkept. There were torn curtains hanging in some of the windows of the rooms. There were old mattresses leaning against what I would assume was a storage building. Also in and arround this building were several grocery carts. What we saw certainly did NOT reflect the description we read online prior to booking our reservation. We did not feel safe staying at this facility. I called to cancel our reservation immediately upon seeing the property and was told we would have to pay anyway because of the 24 hr. cancellation policy. I have contested this charge and am in the process of trying to contact the corporate office for Scottish Inn and Suites.
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