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“Shocking service”

Harbourview Restaurant
Ranked #25 of 39 Restaurants in Simon's Town
Cuisines: Seafood
Restaurant details
Reviewed 30 December 2013

Shocking The restaurant offers a takeaway section yet the Manageress on duty cannot handle the stress of a busy restaurant. We ordered takeaways from a lovely waitress. After waiting 8 mins the manageress entered and started screaming at the waitress that they are no longer taking takeaway orders. I asked the manageress if we would still get our order as it was already taken and we have been waiting, she then proceeded to shout at me. Wow what awful service especially when your in the service industry. To embarrass your staff in front of customers is so degrading. When I told the manageress I would write a review she laughed. I willl never go to the Harbour Coffee Shop again and will certainly tell others to do the same.

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    • Service
5  Thank Tanya d d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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73 - 77 of 96 reviews

Reviewed 26 December 2013 via mobile

Disappointing to arrive at. 8.30 to find a full restaurant and a long queue of diners waiting for second sitting tables

We didn't get seated until an hour later and could see a huge table of over 20 arriving (almost all staff were focused on squishing tables and setting up the big table to the detriment of others

Our boys were so tired by the time the meal arrived they were past eating

It wasn't the Christmas Eve meal we had planned and we accept that these things happen during the busy festive period however the staff did not apologise or seem to recognise the impact on the kids

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1  Thank WoodsFamilyEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013

A great place to have a nice lunch or dinner if you have about an hour to spend. The food was great - i had a pasta dish and my husband a seafood dish - both were excellent!

2  Thank aamartin20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2013

Really bad burger with no tomato and hardly any cheese. Milkshakes made from cheap syrup and trying to do too many things with the menu. If you can't get a burger right there is just no point in trying to do much else.

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3  Thank Alice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2012

What else should we have expected on the 25th December. food is just average, it's more a fish and chips place.

Thank 2nisk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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