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“Not a 5 star experience”

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De Hoek Country Hotel
Ranked #1 of 7 Hotels in Magaliesburg
Certificate of Excellence
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Not a 5 star experience”
2 of 5 bubbles Reviewed 23 June 2014

After asking about our food preferences it was upsetting not to be able to eat the breakfast on BOTH days. ( once is a mistake twice a bad habit)
Service was really bad
After telling the hotel we were celebratindiappointmentg a 30 year anniversary I would think more than a brief note was required.
A chocolate on the pillow for the duration if the stay would have been nice.
As would have a refill of toiletries in the bathroom
What a disappointment this was

This is at most a 3 star hotel

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
4 Thank Vivienne Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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438 reviews from our community

Traveller rating
    298
    91
    36
    10
    3
See reviews for
23
273
5
90
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 21 June 2014 via mobile

Well appointed rooms. Friendly and energetic staff. Good tasty food; desserts were especially good. Picturesque grounds; just be careful around the monkeys.

Our visit was for a work conference and there were very few complaints. This country manor would also be suitable for romantic getaways.

Stayed June 2014, travelled on business
Helpful?
1 Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
362 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 bubbles Reviewed 26 May 2014 via mobile

We used this place for a business meeting and it provided a very good setting. The original house has been added to with a number of purpose built blocks and the rooms are very good. In fact to call mine a room would be a major understatement - a huge double aspect bedroom looking out to the countryside, remarkably large bathroom and a changing area/reception. The food and wine was good too - wifi was periodic but business users need better. It's a bit of a trek from Jo'burg but a nice place for an away day style meeting.

Stayed April 2014, travelled on business
Helpful?
Thank Segaria226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
2 reviews
5 of 5 bubbles Reviewed 26 May 2014

A 5 star hotel which really is 5 star - we have been disappointed in the past with hotels promising 5 star rated accommodation & service & have fallen terribly short on both accounts - De Hoek really is 5 star.
5 star service from wonderful, friendly staff who are able & willing to assist with anything you may require.
Romantic & very close to home - driving from JHB was an absolute pleasure & leaving our 2 young children at home for the first time - we were close enough to home that if there was an emergency we could be home in under 45 minutes.
Delicious food - a huge choice & stunningly presented - be prepared to put on a few kgs...
Beautiful accommodation & scenery - it almost felt like we were in Cape Town not 45 minutes outside JHB.
Nothing was too much - just WONDERFUL!!! & we will most definitely be going back!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria
1 review
4 of 5 bubbles Reviewed 26 May 2014

I selected De Hoek, for a short breakaway following a difficult couple of months at work.
Enjoyed the place, would have howver appreciated a few more personal details, enwspaper, water, flowers etc in the rooms inlcuded in the accommodation cost/.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rustenburg, South Africa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 19 May 2014

Had my wedding at De Hoek. All went well the lunch was excellent, guests enjoyed it Lunch service was very good. Dissapointment was the dinner (it never arrived) and turn down was not done in time (not great for our first wedding night)

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Nita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg , South Africa
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 3 May 2014

We celebrated our anniversary at De Hoek recently. It is a very we'll run country house with excellent staff and a wonderful ambiance. The rooms were beautifully furnished , bathroom was spacious and the views from the room were great. The restaurant like always did not disappoint. The food was well prepared and served beautifully. The new rooms and conference centre look fantastic and I am sure it will only add the the wonderful experience at De Hoek.

Room Tip: All the rooms deliver the same quality views and accommodation.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bathawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about De Hoek Country Hotel

Property: De Hoek Country Hotel
Address: Portion 7 | Zeekoehoek, Magaliesburg 1791, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Magaliesburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Magaliesburg
Price Range (Based on Average Rates): £££
Hotel Class:5 star — De Hoek Country Hotel 5*
Number of rooms: 32
Official Description (provided by the hotel):
Nestled in a crook of the Magalies River in the lush and fertile valley of the Magaliesburg Mountains and only an hour and fifteen minutes away from Johannesburg and Pretoria, De Hoek Country Hotel is the ideal place to celebrate life. Whether you come to stay for a romantic getaway, an executive conference, a bespoke wedding or just to unwind in a tranquil setting; you’re bound to enjoy our warm hospitality. Coupled with excellent 5 star service and superb cuisine, De Hoek proudly continues to satisfy a wide clientele from all over the world. The successful team, with the continued loyalty and commitment of the De Hoek staff, continue to uphold the values that make the award winning hotel, a prized gem in a highly competitive hospitality industry. ... more   less 
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Also Known As:
De Hoek Country House Hotel Magaliesburg

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