We decided to go away for a long weekend, and made a last minute booking tothe Valley Lodge hotel in Magaliesberg. We checked in, and took our lunch on the patio. Our stay started with a 45 minute wait for toasted chicken mayonnaise sandwiches. Not a great way to start a relaxing weekend - especially when you have a hungry 3 year old in tow! We weren't the only dissatisfied guests. Other tables were also complaining about the slow delivery of food.
After lunch, we then drove down to Room 63 (Superior Room) - the parking area for those rooms was full - except for a space between a badly parked black Mazda and a hedge. We parked there. We checked into our room. I personally feel that at R880 per person per night (with breakfast) this was not great value for money. The room was shabby. We returned to our car for the remaining luggage - and imagine our horror when we realised that someone had scraped their car keys along the length of our car (from the back tail light to the front). The black Mazda of course, was gone. We immediately tried to find the vehicle - to no avail. We then drove to the security guard (who manned the boom at the entrance to the hotel) - who seemed unsure as to what vehicles had left the property in that 15 minute period. A lady at reception did try to help - but their records were not complete and did not offer any information on guests and their car registrations. We were so upset by the incident - that we decided not to stay - and checked out immediately (we did not pay). The hotel promised to investigate the matter for us. I heard nothing, so faxed a letter to the MD. He did reply with his apologies a couple of days later. While we realise that the hotel can not be held responsible for their guests, we do believe their security was lacking. In short, besides the unfortunate incident, the hotel looked very run down - and the service was below average. I also felt it was not good value for money - and that you could get much better accommodation elsewhere. A real pity, because I think it has such potential. I would not recommend this hotel at all.
- Official Description (provided by the hotel):
- Perfectly situated on the banks of the Magalies river and just an hours drive from the centre of Gauteng, the Valley Lodge & Spa offers superior accommodation in a majestic, natural setting. An ideal getaway for the busy executive needing time out, to reconnect with family or a haven of tranuility for a romantic weekend. Choose from our 76 well appointed,individually furnished rooms and spoil your senses with an array of world class treatments in our Spa & Hydra Therapy centre. Be it the private fire lit Saunders bar or the entertainment of Maloneys bar with a full size billiards table, pool table, darts & fooseball, Valley Lodge & Spa offers variety throughout its 250 acres. With natural winding paths and trails around the Magalies river, a private nature reserve boasting old stone age ruins, and for the more energetic guest, rowing boats, tennis courts and a swimming pool. Sunday lunch is still a popular attraction for city dwellers looking for a day away from the urban stress. ... more less
- Reservation Options:
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- Also Known As:
- Valley Hotel Magaliesburg