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“This is not a 4 star.” 3 of 5 bubbles
Review of Valley Lodge & Spa

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Valley Lodge & Spa
Ranked #4 of 7 Hotels in Magaliesburg
Miami Beach, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“This is not a 4 star.”
3 of 5 bubbles Reviewed 21 July 2014

When calling the reception staff informed us(several times) that there was no availability. We looked online and there was availability. We booked a luxury room at a higher price then on the hotels website. The room was nicely decorated, but everything was broken and it was on the outskirts of the property(very remote and felt unsafe). The heater, the bed blanket heater, the tea kettle, the bathroom was also dirty. When we spoke to reception they happily upgraded us to a Superior Room. I enjoyed the decor, but this was definitely not worth the R3,050.00 rate. For an extra R1,000.00 you could stay at the W on South Beach in Miami. We did only pay the luxury room rate, and there have special offered rates per season, but I don't think even with the discount it's worth it. The dining room is a buffet only - that was an unpleasant surprise. The buffet was very poor quality, as well.

Room Tip: Look on their website for their special rates, and choose a superior room. Avoid the dining room.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank andreapdiaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCD-Rodrigues, General Manager at Valley Lodge & Spa, responded to this review, 22 July 2014
Dear andreapdiaz,

Thank you for taking the time in providing us with your feedback. I was most distressed to learn of the various embarrassing operational lapses you experienced with regards to your recent stay at Valley Lodge & Spa.
Please accept my sincere apologies for the unacceptable level of service you encountered and I would like to assure you that this is certainly not the standard in which we strive to achieve.

Guest feedback forms a vital part of our business, and the input we receive from our guests is imperative for us to ensure that your expectations are being met and exceeded. Without your comments, we would never know whether you leave our establishment completely satisfied, but more importantly, leave disappointed and dissatisfied!

I hope to welcome you back in the not too distant future.


Yours in hospitality,

Nelson Rodrigues
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

294 reviews from our community

Traveller rating
    133
    70
    45
    24
    22
See reviews for
49
139
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Johannesburg, South Africa
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 14 July 2014

My fiance took me to this place for the weekend, to celebrate my 30th birthday! Beautiful gardens, warm and friendly ambiance in the room (we had the superior room). The underfloor heating and electric blankets made the very cold weekend a delightful stay - temperatures dropped to minus 6degrees and highs of only 14 degrees, with sharp, cold winds. The spa was also a wonderful experience, one of the best massages I have ever received. We plan to visit this place again in the summer.

Room Tip: The superior rooms are the best - if you want a romantic experience.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank Daffiez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCD-Rodrigues, General Manager at Valley Lodge & Spa, responded to this review, 18 July 2014
Dear Daffiez,

Thank you for your generous comments, we are pleased to hear that you had an enjoyable and memorable 30 birthday celebration whilst staying with us at the Valley Lodge & Spa.

We look forward to welcoming you back in the near future and for many more special occasions.


Yours in hospitality,

Nelson Rodrigues
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lerwick, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 3 July 2014

Friendly staff and zebras were there to greet us and take us to our room. A welcome note (which included a voucher for the spa) and a plate of treats waiting for us in the room was an unexpected surprise . The lodge is situated perfectly for those who want to do some sight seeing or just to have a relaxed weekend to Rejuvenate and get you ready for the week ahead. Loved the bed and and the twin shower heads in the bathroom, a must for a romantic night away. Valley Lodge, we want to see you again!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Claudia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCD-Rodrigues, General Manager at Valley Lodge & Spa, responded to this review, 8 July 2014
Dear Claudia S,

Thank you for your wonderful feedback, we are most pleased to hear that you had an enjoyable stay, and look forward to welcoming you back in the not too distant future.

Yours in hospitality,

Nelson Rodrigues
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

I last stayed at Valley Lodge about five or six years ago and what a pleasant surprise it was to experience the transformation that the hotel has undergone. The hotel management have obviously invested quite a lot in the refurbishment of the establishment and the change is very welcome and quite wonderful. Our weekend retreat included a stay in one of their superior rooms, which easily outmatched two other 5-star establishments we've experienced in Magaliesburg. The room was huge and included a roomy lounge area, a bathroom with a double shower, sink and bathtub, as well as a private patio overlooking the river. The decor is modern yet comfortable and welcoming at the same time. The added comforts of having electric blankets in the bed, an aircon with heat mode, an underfloor heated bathroom, and a generously stocked tea/coffee station made it a truly 5-star experience on a chilly winter weekend.

The overall service at the hotel was great. Staff was friendly and helpful and generally unobtrusive. Breakfast and dinner took the form of generous buffets with something for everyone, and their wood fired pizza eaten on their patio overlooking the pool makes for a fabulous holiday lunch. We made a point of using their spa facilities and were thrilled that we did. It was a thoroughly relaxing experience and small enough not to feel over-crowded with other clients.

We had a wonderful weekend breakaway at Valley Lodge and look forward to a return visit some time in the future.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MeerkatV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCD-Rodrigues, Manager at Valley Lodge & Spa, responded to this review, 30 June 2014
Dear MeerkatV,

Thank you for returing to the Valley Lodge & Spa, and for sending us your lovely feedback, we are most pleased to hear that you enjoyed your stay and look forward to welcoming you again in the not too distant future.

Regards,

Nelson Rodrigues
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

This was a perfect weekend again. This service is the reason why we always return. What a great surprise to receive a welcome back gift!! thank you Valley Lodge. We will fore sure recommend you. You are great

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Elizabeth V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCD-Rodrigues, General Manager at Valley Lodge & Spa, responded to this review, 30 June 2014
Dear Elizabeth V,

We are thrilled to recieve such wonderful feedback form our valued regular guests, I look forward to welcoming you back soon and hopefully the pleasure of meeting you.

Regards,

Nelson Rodrigues
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 18 May 2014

Valley Lodge has to be one of my most favourite weekend getaways. Just an hour and a half from Johannesburg even in peak hour traffic 2 days away feels like a week of holiday.

As you arrive you can hear the silence and the stars are so much brighter than in Johannesburg.

Our well appointed chalet epitomised luxury including under floor heating in the spotless bathroom.

The bed is divinely comfortable and for chilly nights there is an electric blanket.

Add sumptuous buffets and friendly unobtrusive service to the luxurious accommodation and beautiful surroundings and you have a winner.

This was my first visit for several years and I was impressed by the health spa which I hadn’t made use of before. There is an indoor pool and jacuzzi where you can relax before and after your treatment as well as drinks and delicious snacks on offer.

There appeared to be a multitude of treatment rooms offering treatments as diverse as facials and waxing to indian head massages, aromatherapy and Swedish massage. I was lucky to get a booking for a 1 hour massage – all the other slots were booked. The masseur was excellent with the pressure just right. Next time I go I will book spa treatments before leaving home.

If there was not so much delicious food around Valley Lodge could certainly pose as the kind of health resort where you go to lose weight and get fit. It’s hard to be disciplined when faced with so much delicious food.

You can stay there for a week and eat something different for each breakfast and dinner, because there is so much variety.

There are so many amazing places to choose from in the Magaliebsburg area but I always seem to go first for Valley Lodge and I am glad I do.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vanessa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCD-Rodrigues, General Manager at Valley Lodge & Spa, responded to this review, 30 June 2014
Dear Vanessa S,

The Valley Lodge & Spa team would like to thank you for your generous comments and compliments on our superb property and friendly staff. We are pleased we exceeded your expectations and will ensure to uphold this level of service & excellence.

We look forward to welcoming your return for a well deserved break, in the not too distant future.

Regards,

Nelson Rodrigues
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frekhaug, Norway
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 30 April 2014

This is a good hotel. Very nice staff and very good food. The rooms where not 100% clean when we got there, but more then OK for the remaining 3 days of our stay. There is quite a distabnce to walk to some of the rooms in a beatiful hotel area. and you feel secure.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank J0tt0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NCD-Rodrigues, General Manager at Valley Lodge & Spa, responded to this review, 30 June 2014
Dear J0tt0,

Thank you for your feedback from your stay with us in April, we are pleased to hear you enjoyed your stay, altough your room was not up to standard upon check in. We value your comments and this will certainly be an area inwhich we will focus on improvement going forward.

We look forward to welcoming you back.


Yours in hospitality,

Nelson Rodrigues
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Valley Lodge & Spa

Property: Valley Lodge & Spa
Address: 13 Jennings Street, 1791 Krugersdorp, Magaliesburg 1790, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Magaliesburg
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Magaliesburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Valley Lodge & Spa 4*
Number of rooms: 76
Official Description (provided by the hotel):
Perfectly situated on the banks of the Magalies river and just an hours drive from the centre of Gauteng, the Valley Lodge & Spa offers superior accommodation in a majestic, natural setting. An ideal getaway for the busy executive needing time out, to reconnect with family or a haven of tranuility for a romantic weekend. Choose from our 76 well appointed,individually furnished rooms and spoil your senses with an array of world class treatments in our Spa & Hydra Therapy centre. Be it the private fire lit Saunders bar or the entertainment of Maloneys bar with a full size billiards table, pool table, darts & fooseball, Valley Lodge & Spa offers variety throughout its 250 acres. With natural winding paths and trails around the Magalies river, a private nature reserve boasting old stone age ruins, and for the more energetic guest, rowing boats, tennis courts and a swimming pool. Sunday lunch is still a popular attraction for city dwellers looking for a day away from the urban stress. ... more   less 
Reservation Options:
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Also Known As:
Valley Hotel Magaliesburg

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