This review is unfortunate as my wife and I and our extended family have enjoyed many special occasions as well as several corporate team-building occasions at many of the Guvon Hotels including the Fairway, Kloofzicht and Glenburn as well as the respective spas.
The reason for my disappointment is based on poor service that despite being escalated to the marketing director and GM it simply seems to be my own tough luck.
At the beginning of October my wife telephonically contacted the The Fairway Hotel to secure an early booking for Christmas day lunch. In fact she was so early with her inquiry that the lady whom took the booking actually made a joke with her about her enthusiasm and informed her that she was the first person to book a table for Christmas lunch and the hotel would need to get organised as they did not even have the bookings book open! In any event she took the details of our reservation and we were happy that our Christmas day lunch plans were secure. Subsequent emails were sent and received and the numbers were confirmed.
At the end of October we received a pro-forma invoice for all the adults. We informed our friends and family whom would be joining us on the day and awaited their feedback and were collecting their deposits. A few days later without any warning, despite being the first to book and further correspondence confirming the number of guests, we were unceremoniously informed the reservation was cancelled due to non-payment. No phone call, no follow-up, no final demand by when the deposit was due!
Not only is this infuriatingly unprofessional but the rudeness towards my wife when the lady told her the table was no longer available as someone else had booked and the restaurant was now full was completely flabbergasting!
This discourteous and unprofessional treatment, despite being the first to book and even though there are 8 weeks to go before Christmas to collect the deposit, has left us disappointed and disillusioned with the Guvon brand.
Since then I received an email apology from the marketing director basically saying sorry but this poor service is unfortunate but your own tough luck and there is nothing they can do about it.
It's clear, customer service and brand loyalty is low priority. Avoid.
- Official Description (provided by the hotel):
- The Fairway Hotel, Spa & Golf Resort is situated on the Randpark Golf Course, 15 minutes from Sandton City centre and 2km from Cresta Shopping Centre in Johannesburg. This modern business hotel provides the ultimate destination for conferences, functions, corporate golf days, weddings and leisure guests in a safe residential area with tree-lined streets. The luxury development overlooks the famous Randpark Golf Course and is situated just north east of the clubhouse, on the 1st hole. The Fairway has 62 hotel rooms and 14 double storey Golf Villas, each with 4 en-suite rooms. The hotel rooms include 35 luxury rooms, 16 premier rooms, 1 paraplegic room, 2 Suites and 8 family rooms. Gym, tennis courts and spa facilities further add to the enjoyment and comfort of guests during their stay. The 8, 200m² hotel comprises a multi-volume foyer and private internal pool courtyard, a conference centre, boardrooms, breakaway rooms, lounge and deck with stunning views. Brides can look forward to a magnificent chapel and the Windsor Ballroom for hosting their function. Being the meeting venue in Johannesburg, Bar Verve is renowned for after work cocktails which may well extend into unparalleled late night Fine Dining in Balata Restaurant. The Fairway Hotel, Spa & Golf Resort is a member of the Guvon Hotels and was awarded with 'Best New Hotel Africa and Indian Ocean' at the World Travel Awards 2010. The Balata Restaurant is accredited with the American Express Platinum Fine Dining Award 2013, 2014 and 2015. In case of an Eskom electricity outage The Fairway Hotel, Spa & Golf Resort is 100% powered by our own 630KVA "Silent Pack" generator. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, 5viajes2012 S.L., TripOnline SA, Odigeo, Agoda and Travel Republic (UK) so you can book your The Fairway Hotel, Spa & Golf Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Fairway Hotel And Golf Resort
- The Fairway Hotel & Golf Randburg
- The Fairway Hotel, Spa & Golf Resort Randburg, South Africa