*This hotel is in a business district and there are no shops or restaurants nearby. *
I stayed at this hotel for five nights recently. My room was fine with an extremely comfortable bed. The bathroom was spacious and clean, although the towel rail came off in my hand. A quick fix and I had it back on the wall in a jiffy.
The staff were incredibly pleasant and friendly, however they didn't offer any information unless asked. For instance, I checked in and was given a welcome as if I was a long lost friend, but no information as to where the restaurant was, meal times, check out times, the shuttle bus - anything that a hotel receptionist tells their clients. Once I found out (from someone where I was working) that they would drive me to the local mall so I could visit a restaurant, they were very happy to take me.
The restaurant continued in the same higgledy piggledy vein. Not one of the tables was set correctly. One would have spoons missing, another napkins, another the salt pot... I don't think the table cloths were changed regularly either, as I spilt some milk on a table at breakfast one morning and it was still there the next morning. The food was tasty in a home cooked way, but certainly not what I would expect from a four star hotel. Likewise, on some mornings there was no fresh fruit available, only canned fruit. This is the fruit basket of the world!
With the correct management this hotel could be excellent. Unfortunately they are missing a business opportunity and will continue to alienate their clients until changes are made.
- Official Description (provided by the hotel):
- This 28 bedroom boutique hotel is situated in Surrey Street Ferndale, Randburg in the hub of all the film studios, around the corner from M net multi-choice, the only private pay TV station in South Africa, only two blocks away from the Brightwater Commons with a host of restaurants, flea markets, movie theatres, entertainment, shopping centre, virgin active gymnasium and a musical fountain as well as easy access to highways to O R Tambo as well as Lanseria airports and quick access to Sandton. ... more less
- Also Known As:
- Diaz Surrey Street Hotel Randburg, South Africa