When you pay a premium for staying in a supposed five star hotel you expect the experience to match the price. Sadly this was not the case.
On the positive side, the breakfast and evening meal selection and quality was good and the senior staff were both attentive and courteous. The indoor/outdoor pool and sauna area facility was also of a high standard (but dimly lit). The newly renovated standard “Karwendel” rooms were comfortable albeit the antler/wood theme an acquired taste.
However there were numerous aspects which were minor irritations in isolation but as a whole gave a poor impression.
a) The huge lounge bar area looked tired and in need of refurbishment; for example the seating upholstery was faded and worn in places. The situation was not help by the fact that smoking is still permitted in certain public areas in Austria and, despite being a “Wellness” hotel, a stale smoke smell pervaded the area.
b) You do not expect to have to compete with extraneous noise during an evening meal (post 8pm). The ambience was disturbed by a whingeing toddler with a musical box, a pre-teen playing video games and a parent having long loud telephone conversations with (presumably) an absent spouse. This could all be avoided by arranging a children’s tea-time between 5pm and 7pm.
c) It appeared that the interior designer’s concept for the “Karwendel” rooms was ‘form over functionality’. The bathroom itself, shower and WC had ridiculously impractical opaque glass double doors. The bath tub had sloping sides each end making it impossible for anyone over 5’ 3” (1.6m) to stretch out and relax. Other niggles were the inexcusable presence of mould on the shower silicon sealant, a bedside light switch, which could not be reached while lying in bed, and exposed IT/power cabling.
d) It was also apparent that some junior staff required additional training and application to their tasks. Table etiquette was lacking and the bar service was patchy and clumsy at best and non-existent at worst. Also there was an occurrence of mischarging drinks.
e) There was a serious slip hazard to the steps to the parking area as compacted snow had not been cleared and this situation persisted for three days. Also there were occasions when the internal polished stone stair had snow melt on the surface again resulting in a slip hazard. These demonstrate that inspections of the hotel common parts were not undertaken on a regular basis.
f) Lastly the hotel is a good 15 minutes walk from the centre of Seefeld and the main ski-lifts. There is a local bus from the vicinity but the service intervals are at every 40 minutes during the day. Therefore it would be reasonable to expect the hotel to provide a complimentary shuttle service early morning and late afternoon as normal in other resorts.
In view of the above, this hotel does not live up to its five star status and represents poor value for money. Unless there is a concerted effort to improve the dated decor, standards and service, it is difficult to see how this hotel will be able to generate repeat business or attract new customers by word of mouth.
- Official Description (provided by the hotel):
- Welcome at the Astoria Resort. Elegance, stylish surrounding and comfort. The special flair and warmth of our hotel greets you the moment you enter, whatever the season. Enjoy your tea in front of the crackling fire or relax mind and body with an enjoyable book in the lobby. ... more less
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