Firstly I would like to say the location is great, and is walking distance to the centre of Pollensa. However from the wording of the advert we were under the impression that you got the whole villa, so we were surprised (and gutted) when, upon arrival the owner and the whole family live upstairs. Our booking agent Casa Catalynia were also surprised at this and despite numerous discussions on our behalf from them we were left with the owners for the two weeks, they did give us their commission monies as a goodwill apology, albeit a nominal figure it was appreciated. Although the owners did (to be fair to them) try to keep out of our way you were very much aware of them being there as every time they went to their floor they passed the seating area and when they had friends around etc it was very apparent!!! I have asked the advertisers to make their advert less ambiguous so that other visitors don’t believe they are getting a whole villa rather than a ground floor flat, which in reality it is.