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Villa -
3 Bedrooms, 2 Bathrooms, Sleeps 5
Pollenca, Majorca, Balearic Islands

Reviews from our community

Average - based on 1 review
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Reviews from our community

Siobhan T
Lancaster, United Kingdom
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great location but it isn’t the whole villa”
Reviewed 1 week ago for a stay in July 2018

Firstly I would like to say the location is great, and is walking distance to the centre of Pollensa. However from the wording of the advert we were under the impression that you got the whole villa, so we were surprised (and gutted) when, upon arrival the owner and the whole family live upstairs. Our booking agent Casa Catalynia were also surprised at this and despite numerous discussions on our behalf from them we were left with the owners for the two weeks, they did give us their commission monies as a goodwill apology, albeit a nominal figure it was appreciated. Although the owners did (to be fair to them) try to keep out of our way you were very much aware of them being there as every time they went to their floor they passed the seating area and when they had friends around etc it was very apparent!!! I have asked the advertisers to make their advert less ambiguous so that other visitors don’t believe they are getting a whole villa rather than a ground floor flat, which in reality it is.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
10 Aug 2018
Hola Siobhan,

Thank you for your comments! As an agency that specialises in family villa rentals (with gardens and private pools!) in Catalonia (Barcelona, Costa Brava and Costa Dorada) and the Balearic Islands (Mallorca, Menorca, and Ibiza), we take your feedback and suggestions very seriously as we continually aim to improve our services.

We are pleased that you enjoyed the villas location. Concerning the advertisement, our publicity does state that the villa is a ground floor terraced house so the advertising is correct. The top floor is sometimes occupied by the owners and other times by other tenants. We are thankful for your honesty while describing the situation and we would have been pleased to offer you to stay in another property, but at the time of your stay, as you already know, everything was occupied...

Despite this inconvenience, we do hope to welcome you again soon!

Kind regards,

The Catalunya Casas Team!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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