‘In response to Cal Lloro Hotel’s comments, we are wholly disappointed with the detail contained therein.
We agree that we did raise complaints or concerns during our stay with the exception of the non-application of discount to the restaurant bill.
Raising complaints is not something one should have to do on holiday. The very reason of our holiday was to relax. We did not wish to enter into an adversarial or confrontational situation.
A number of our concerns and criticisms listed would not have benefitted from raising complaints due to the short-termism of our stay, viz. inadequate size of room, poorly functioning comfort-cooling system, 1960s-style television set, no safe and poor breakfast of which which were told ‘was made-to-order’. Furthermore, a number of our concerns were singular events.
I am very disappointed with the comments with regard to leaving the hotel without paying and requesting a 60% discount. I hope that Cal Lloro Hotel’s comments are based on poor memory as they are factually incorrect. I do not wish to believe that Cal Lloro Hotel is posting falsehoods on Tripadvisor.
Pre-payment had been made to the hotel prior to arrival. We checked-out, leaving our key with the receptionist etc. We were not asked for any further payment. We had considered raising complaints upon our departure, however the receptionist did not understand English.
Upon return, we received an e-mail form Cal Lloro Hotel stating that they had not taken payment. This was Cal Lloro Hotel’s error, not ours. We responded with a number of complaints of which were not accepted by Cal Lloro Hotel, simply because we did not raise them at the time. We requested a discount in the region of 15% to 20%, which we believed to be fair and reasonable. We received further e-mails to which we responded and the final e-mail we sent did not receive a response as Cal Lloro Hotel withdrew the payment from our credit card!
I must categorically state that Cal Lloro Hotel have falsely claimed in their posted comments on the issues of receipt of no complaints, leaving without paying, request of 60% discount and no response to three ‘strikes unanswered’, which I can only assume relates to three e-mail correspondences.
In response to ‘Perfect Honeymoon’, I regretfully read the comment ‘I think the previous reviewer must have been staying in a different hotel’. I note the Traveller Rating has 6 ratings between average and terrible ratings. Tripadvisor, as I understand it, functions to provide a ‘heads-up’ to travellers, and contains positive and negative criticisms. I would appreciate in the future that your posts relate to your own experiences and do not criticise our comments, as you simply are incognisant of our experiences. In retort, I must state ‘I believe the proceeding reviewer must have stayed in a different hotel’. It works both ways – see!
- Official Description (provided by the hotel):
- Situated in a privileged location, in the market square and in a pedestrian area, Ca’l Lloro is one of the town’s historical buildings which has been completely renovated. The hotel is a perfect blend between old tradition and modern style in a unique way, where every detail has been taken into account with the utmost standards of comfort. Ca’l Lloro is a familiar and cozy hotel which offers a personal, exclusive treatment to all its clients. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Traveltool, S.L.U., Priceline, Odigeo and Travel Republic (UK) so you can book your Cal Lloro Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cal Lloro Hotel Majorca/Pollenca