located on the cliffs with panoramic views across the Atlantic, this hotel promises a lot but delivers v little. we were greeted by an middle aged female member of staff with very few words/ care for our wellbeing. keys given, some shouting to the porter and we are in the room. instead of a double bedroom, we were given a twin. returned to reception, same lady tells us that it is our fault, we should have booked a matrimonial bed! when i insist and showed her the email confirming 'double bed' we are told that we need pay extra. then she suddenly pretends that she can no longer speak in English and passes us on to a younger lady, who in fairness has a better attitude and eventually admits that 'we had lots of problems with this lately' and that she cannot give us a double bed or as it is called there a 'matrimonial'. more disappointment to come when we go back in the room- shabby chairs with holes in the upholstery, dirty armchairs, walls are marked, dirty, there are missing bits on the furniture edges, dirty bath/ shower area, shabby look. see attached pictures. would you like that for 200 euro/ night? the view is stunning but the room is a let down. tired we decided to eat at the terrace some 'galician delicacies'- these turned out to be a runny unseasoned soup and an ordinary roast ham! staff that at all times look disinterested and haughty. very little english is spoken- routinely staff just nod saying 'que?' we ended up drinking there a couple of times- we called it the Broncho bar as staff made us feel so unwelcome. But it was convenient as the hotel is perched up on the cliffs, away from town cemtre. Shame of the wonderful view, staff are just destroying that place. One day had a cake described as Plum cake- dry, with no plums in it, just raisins and turkish delight. staff just look so unbothered when i asked if that it is indeed 'plum cake'. Next day, at our insistence we were moved to the 'matrimonial' - this was the last room, miles away, wind was hauling. in fairness the room was spacious with a nice bed and fine bedding, good bathroom. but again, same chipped furniture, stained sofa, broken light switch. No attention to details, what is going on with the Management of this hotel? Are you asleep on the job? Breakfast: large and good selection of hot and cold food, iberian ham was a cheaper cut, full of fat. good selection of artisan breads, cakes, croissants. tried several of them and were baked well. But yet again staff move like robots, no pleasantries, remote smiles, nothing. ask for milk and a long arm just points to the place. We leave 5 days later, another older member Luiza F, said prob around 4 words; checking out? sign here! that is it! nothing like : hope you liked the second room, have a safe journey, GOOD BYE the least! unbelievable rude staff. Younger ones please keep them as did seem OK but the older ones need training or ditching. Just the wonderful panoramic views do not save this hotel.
- Official Description (provided by the hotel):
- Within the walled enclosure of Monte Real protected by the sea and flanked by a pine wood, this Parador rises up in a priviledge location. Regal drawing rooms with decorative features from other ages form a distinguished interior in which the spectacular stone staircase of the entrance hall stands out. ... more less
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- Also Known As:
- Parador De Baiona Hotel Baiona