Went today with my family we had just come from Balloo House Bistro for lunch fantastic service.
We arrived in the hotel bar area/dinner area to no staff waiting and eventually found ourselves a table we where only in to by 5 desserts and 4 coffee's but the staff was not very polite did not ask about services or offer any welcome whatsoever.
This establishment is owned by the same group that have the Merchant Hotel I am shocked at the level of service given to us today! I would not step foot back in it again after that staff members experience today.
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