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“Location location isn't everything” 3 of 5 bubbles
Review of Portaferry Hotel Restaurant

Portaferry Hotel Restaurant
Ranked #3 of 8 Restaurants in Portaferry
Price range: US$13 - US$31
Cuisines: Seafood, British, Irish
More restaurant details
Restaurant details
Good for: Romantic, Kids, Business meetings, Child-friendly, View, Bar Scene, Groups, Local cuisine, Special Occasion Dining
Dining options: After-hours, Lunch, Breakfast, Dinner, Accepts Mastercard, Accepts Visa, Cash Only, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Street Parking, Television, Waitstaff, Wheelchair Accessible
Bangor Northern Ireland
Level Contributor
63 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Location location isn't everything”
3 of 5 bubbles Reviewed 25 June 2014

Call in here last week to see if things had improved since our last visit last year. This hotel/restaurant has one of the best locations in Portaferry just by the ferry to Strangford. On a warm sunny day just perfect.Such a shame the staff don't match the setting as their sullen attitude and distinct lack of understanding customer service leaves a very bad taste on the palate.Food presentation is fair as is the cooking standard with reasonably priced drinks.All this just vanishes with the total lack of welcome or interest in the customer. Best advice take the ferry over to Strangford and be well welcomed in the Cuan

  • Visited June 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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190 reviews from our community

Visitor rating
    72
    53
    24
    23
    18
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Belfast, United Kingdom
Level Contributor
71 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
“Staff not interested or polite”
2 of 5 bubbles Reviewed 5 June 2014

Went today with my family we had just come from Balloo House Bistro for lunch fantastic service.
We arrived in the hotel bar area/dinner area to no staff waiting and eventually found ourselves a table we where only in to by 5 desserts and 4 coffee's but the staff was not very polite did not ask about services or offer any welcome whatsoever.
This establishment is owned by the same group that have the Merchant Hotel I am shocked at the level of service given to us today! I would not step foot back in it again after that staff members experience today.

  • Visited June 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank StephenMGBruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
41 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Wonderful location”
3 of 5 bubbles Reviewed 30 May 2014 via mobile

We ate in the bar as the restaurant was closed. The staff were pleasant and helpful. The menu choice was varied. The mussels were terrific and the burgers succulent and meaty. We enjoyed ourselves. Unfortunately the ambience let the bar down. Would still come back though.

Visited May 2014
Helpful?
Thank Ashley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westerham, United Kingdom
Level Contributor
22 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Too much fried food”
3 of 5 bubbles Reviewed 26 May 2014

Rather unhealthy menu - poached or steamed fish would make a nice alternative. The other towns on route were pretty uninspiring. Quite a few pubs nearby had live Irish music which was great .

Visited May 2014
Helpful?
Thank Carol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Downpatrick, United Kingdom
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Spectacular location but food disappointing”
2 of 5 bubbles Reviewed 25 May 2014

Seven of us went to the Portaferry Hotel for a family reunion because we had memories of how good this had been in the past. The only food on offer was a bar menu and we had no problem with that:- it all sounded great. Sadly, the food was simply poor, we all had different dishes - chowder, prawns mornay, scampi, burger and a ceasar salad plus starters. The salad was ok but everything else was very disappointing - the prawns mornay had little or no taste (frozen?) and the scampi greasy and again with very little flavour. Portaferry is undoubtedly one of Ireland's prettiest little towns and all the more attractive with the short ferry crossing from Strangford- so sad to get there and be let down.

The overall impression was that the place was being run and staffed by people who had never done this before. The place certainly has the potential to regain its former, wonderful, reputation. Let's hope the new management get some advice and really give it a go.

  • Visited May 2014
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
2 Thank Roderick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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