I was recently part of a wedding that took place at the English Inn. As part of the bridal party we stayed in the hotel for the entire week leading up to and including the wedding day.
I can say that the property is a very beautiful place and the wedding itself couldn't have been any more perfect thanks to planning from the bride. Unfortunately this beautiful day was clouded by a mountain of stress and drama causes by the staff (or lack there of) at the English Inn.
We had to continuously help ourselves to supplies and linens out of their closets because there was no staff on site to supply us with these items. We were then scolded for doing such things, even though we were only trying to clean our own rooms because no staff had done so for numerous days. Also when staff was available I could never tell who actually worked there because staff members were dressed in sweat pants and had no form of identification indicating that they indeed worked there.
There was also a major lack in communication between management and staff members. The bride had to continuously search through her emails to find written documentation of what management and her had agreed to as staff had no idea what was going on. There was no form of management on site during the wedding leaving young staff members unprepared for the huge event that was happening that weekend. As well we were all over charged about double what we were quoted originally at the time of check out. This left us as guest in utter shock and once again the bride had to spend the morning after her wedding searching through emails to find out what the rooms should actually cost.
For such a beautiful venue I can only wish that they were better staffed and managed in order to make our week more enjoyable.
- Official Description (provided by the hotel):
- Formerly a set of residences set on 4.5 acres of beautiful gardens, every room at the English Inn is unique. Each offers its own special character amidst the beautiful garden setting and historical architecture of the property. Three types of standard rooms are available from the quaint garden rooms to the deluxe crown suites as well as "The Crown Jewel" the luxurious heart of the English Inn and the 2 bedroom townhouse, great for large families or parties traveling together. ... more less
- Reservation Options:
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- Also Known As:
- English Hotel Victoria