I recently stayed at the English Inn for 5 nights in preparation for my best friends wedding. Although the venue itself is unique and beautiful it is evident that their is a lack of care for the property and apparently the guests as well. I switched rooms once during my stay (to be in a larger room with my boyfriend) and the room was not cleaned upon our stay. There were no new towels and the sheets were unchanged. Thankfully I knew the person who had been in the room previously so it was a little less bothersome, but still took away from our stay.
Upon booking the venue, the bride (and myself) were given discounted room rates as the entire venue was booked for the day prior and the day of her wedding. When I checked out I was told my room would cost over $300, double what I was originally quoted. In shock, i went to find the bride and groom to see if they could offer assistance. The staff at the English Inn had no idea that any rates had previously been set and could not get ahold of a manager as she was out of town. This was not the first time we had trouble with the staff as there were several occasions leading up to, on the day of and after the wedding where the bride spent precious moments searching for emails to communicate with staff what had previously been agreed upon.
Although this venue is a real-life fairytale, it is extremely poorly managed, unorganized and understaffed. Disappointing,
- Official Description (provided by the hotel):
- Formerly a set of residences set on 4.5 acres of beautiful gardens, every room at the English Inn is unique. Each offers its own special character amidst the beautiful garden setting and historical architecture of the property. Three types of standard rooms are available from the quaint garden rooms to the deluxe crown suites as well as "The Crown Jewel" the luxurious heart of the English Inn and the 2 bedroom townhouse, great for large families or parties traveling together. ... more less
- Reservation Options:
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- Also Known As:
- English Hotel Victoria