We decided to take a weekend trip to Victoria...this hotel was chosen because of other good experiences we have had at other hotels of this chain. What a disappointment...check in was okay, no stellar customer service here. Upon inspection of our room we found disgusting white, crusty stains and grease stains on the bedspread which were very visible to the naked eye...in the bathroom there was hair in the sink and the bathtub was very stained, not to mention the carpets...my kid's socks were a nice shade of charcoal grey after walking on them. I complained to the front desk and was told to toss the bedspread in the corner and use the blanket in the closet...we were not offered another room and no one arrived to clean up the filth. I was dismissed by the front desk because another couple came in asking for a room. Being a mom, I carry some sort of cleaning supplies with me so I cleaned the bathroom myself. I have since sent a complaint to the parent company but nothing has come of it yet.
There were 2 small positives to our stay. The pool was great...it was the cleanest part of the whole hotel. The continental breakfast was also quite nice.
- Official Description (provided by the hotel):
- Motel plus 5-duplex cabins facing the Gorge Waterway - Waterfront location on Gorge Waterway. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Hotel Victoria
- Comfort Inn And Suites
- Comfort Inn Victoria
- Victoria Comfort Inn