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Valentin Imperial Maya
Certificate of Excellence
nh
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic”
Reviewed 17 March 2014

Don't sweat the small stuff the people here will do anything to make you happy. Not one person was rude or not helpful.
One thing is the pizza. You need to get some brick oven or ny style pizza, but you know if you don't like the pizza there are plenty of choices with all the amazing dinner and lunch choices. I was there 3 years ago and the Valentin only got better simply amazing.
Jose got us 3 couple close together, Veronica on the lazy river bar was great all were Awsome thanks so much

  • Stayed March 2014
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank ronc470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Customer Care at Valentin Imperial Maya, responded to this review, 19 March 2014
Dear ronc470,

Many thanks for sharing your experiences with future travelers, we enjoyed reading your feedback, it is always the best inspiration for our work. Please let us know when you will be back for your fourth visit so we can make your next arrival more especial and enjoyable.

We hope to receive you soon at your house in The Mexican Caribbean!

Receive our warmest regards,
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ottawa, Canada
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 17 March 2014

We are a mature couple who decided to spend another 2 weeks at the Valentin during the month of February. To our pleasant surprise, we found that both the food and wine had improved over last year. The grilled lobster, the filet and rib steaks, the Pad Thai, the lasagna,the wonderful buffet breakfasts and lunches, were truly superb.We never had a disappointing meal. We stayed once more in an Emerald suite overlooking the beach.Quiet and lovely. he beach at the Valentin is quite special, with lovely sand and big waves. The staff are uniformly polite, friendly and helpful. What made our trip so special was paying extra for the Privilege package. This allows you to choose a dedicated cabana on the beach or by the pool, permits you to book any restaurant, at any hour, up to 4:00 p.m. on any day, and guarantees seating at the time of reservation. You also get to choose 4 bottles of premium liquor on arrival, which are delivered to your room. You also have access to the private privilege lounge for check-in and check-out, or for simply lounging with a dedicated bar, again stocked with premium liquors. Hats off once again to our beloved Angelica and her dedicated staff, Tonalli, Jocelyn, and Alan in the lounge, and Nancy and Juan at the beach and pool. These dedicated people are always looking after your every need.The grounds at Valentin are utterly pristine and gorgeous. It is not surprising to learn that the staff to guest ratio is one to one. Again this year we took time to explore some other properties and compare, which always confirmed our belief that the Valentin is as good as it gets. We say this having been to a multitude of properties throughout the Caribbean for over 40 years. Our one and only criticism is that the golf trolleys should be constantly in motion to pick up and deliver people to the various parts of the resort, as walking can take its toll. That said, we'll be returning next year.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
6 Thank colin-mckinnon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Customer Care at Valentin Imperial Maya, responded to this review, 18 March 2014
Dear collin-mckinnon,

Thank you for your review and your loyalty for the Valentin Imperial Maya. We were happy to know that you enjoyed your stay once again in our resort; comments like yours motivate all our staff to continue working hard.

We would be more than happy to welcome you back for a third holiday in our resort.

Please do not hesitate to contact us prior to your arrival so we can assist with all pre arrival requests and be sure that your stay surpasses all expectations.

E mail : customercare@valentinmaya.com

Receive our warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, Iowa
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 March 2014

This was our 2nd trip to Riviera Maya and 1st trip to VIM. Our criteria were: Adults only, not in Cancun and # of dining options. The resort we stayed at previously was located in Playa del Carmen and the only drawback was neither of us cared for the dinner dining options.

After reading hundreds of reviews on TripAdvisor we decided on the VIM booked a 6 day/5 night stay. I was a bit hesitant about all the wildlife after reading some of the reviews, but it was never an issue.

Room- We selected a Silver Jr Suite to ensure we had a King size bed for the duration of our stay. The room was as I expected. Nothing overly fancy, but nice and very spacious. We were in Building 1 and close to the main building (shows, bars & restaurants). Nothing was more than a 5 minute walk away. I would just pack my beach bag for the day and not return to the room until the evening.

Pool/Beach - We spent 4 days at the lazy river/quiet pool where the best bartender VERONICA served us drinks and snacks. She makes the best drinks and is what made us love our stay at the VIM. We did not spend any time at the main pool or beach. No reason to when you have sun, shade, rafts and Veronica making you drinks. People do reserve chairs, but we would just place our towels at our preferred spot after breakfast, change and return to the pool. You could easily find open chairs at the lazy river anytime of the day. This pool is the VIM's best kept secret.

Dining- We ate breakfast and lunch at Le Marche. This was closest to our room and had more of a variety of food than Mar & Tierra (by the beach). For dinner we ate at Il Olivo, Hibachi Grill at Ginger, La Hacienda and Room Service. My husband LOVED the beef medallions at Il Olivo. The food at Ginger and La Hacienda was good as well. We are early eaters 6-7 PM and never had to wait for a table. Room service was better than I anticipated. They would quote you a 45 minute wait time, but it always came in less than 30 minutes. All in all the dining far surpassed the previous resort we had stayed at.

We had a great trip and loved the VIM and would recommend it.

Room Tip: Silver Jr Suites are in Buildings 1 & 2. Request Building 2 if possible, it is just a bit close...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Pam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Customer Care at Valentin Imperial Maya, responded to this review, 18 March 2014
Dear Pam C,

We really want to thank to post your review and we are sure this has helped many travelers from Trip advisor community to confirm that our VIM Resort is the perfect hotel for their Holiday. Thanks for appreciated the efforts and job of Veronica, we will pass all your inspiring comments to her.

]We look forward to be able to welcome you back in your second home in the Mexican Caribbean.

Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, NY
Level Contributor
111 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 17 March 2014 via mobile

We visited the Valentin March 6, 2014-March 13, 2014 with 5 other couples as we were all celebrating milestone anniversaries or birthdays. My husband and I were in room 6305 and what a beautiful room in was. Our housekeeper Rosa did an great job keeping it clean and always decorated with flowers, rose petals, and towel animals. The frig was never empty! The location was a perfect walk to everything, the main pool, the beach all the restuarants and the spa. We also enjoyed relaxing at the pool right outside our building. (Building 6). All the staff were very friendly and could not do enough for you. I took advantage of the spa services and had a message. Suzanna was my message therapist and made me feel so relaxed. All our meals were delicious. My husband and I love a good wine and can honestly say we enjoyed the house selections. I am so puzzled by some if the negative reviews and wonder if they were staying at the same resort as we did not encounter anything negative. My husband and I usually take cruises but after visiting here I can't wait to return and forgo cruising. This was a perfect was to escape a horrible NY winter. We hope to return again!

Stayed March 2014, travelled as a couple
Helpful?
2 Thank rrodeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Customer Care at Valentin Imperial Maya, responded to this review, 18 March 2014
Dear rrodeo,

Thank you for the positive feedback on your recent stay at Valentin Imperial Maya, It honors us to receive such a compliment and encourages us to work harder and to offer good service.

We look forward to your 2nd visit and again thank you for choosing to stay with us at Valentin Imperial Maya.

Do not hesitate to contact us prior to your arrival so we can assist with all pre arrival requests and be sure that your stay surpasses all expectations

E mail : customercare@valentinmaya.com

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orillia, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 March 2014

I read reviews on this resort prior to going on March 1st (we stayed 2 weeks) and was dubious, but as a seasoned Caribbean traveller, I knew the reviews full of complaints would not be a truthful representation. Let me tell you, this resort is wonderful - beautiful grounds, great rooms, excellent food and friendly staff. Anyone with complaints about the Valentin are either spoiled rotten or chronic complainers - because this is a beautiful property. The resort is large so pay attention to your map to learn the short cuts here and there. You do have to arrive at the various restaurants just prior to opening time at 6:00 p.m. for dinner in order to eat in good time. We dined at all the restaurants - French, Italian, Indonesian, Mexican and Japanese - and not one is second to any here in Ontario!! The resort puts on several great events. Monday is Mexican night with a dinner and show, Thursday night is Caribbean night with dinner and show. Otherwise breakfast and lunch are buffets with great choices - offered at two separate venues - one a bit more relaxed by the beach and the other a little more upscale closer to the lobby. A big shout out to Karla and Malaka of the rec staff, and Jasmin and Guadaloupe who seated us at breakfast and lunch - you are all wonderful young ladies! The entertainment at the Valentin is also top notch and the Piano Bar is a great place to hang out as is the Sports Bar. The only suggestions I would have (prefer this word to complaints) would be to scatter some umbrellas around the pool area. Shade choices are limited and so I had to rise early to find a seat in the shade under a palapa - the sun is intense here! The other suggestion is to get rid of the Valentin Privilege Club palapas - they are rarely used and take up spots around the pool and at the beach that would help alleviate the demand for shaded areas. At $60/day I can understand why they were never well used. The Privilege Club pool is rarely used either - what a waste. Do not be afraid to go to this resort - it is beautiful and I always felt safe - even when I got up early and wandered down to the pool area to find a seat. I would not hesitate to return here.

Room Tip: Building 3, 4 or 5 are fine. Pay attention to your map to learn the short cuts as the resort is lar...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Car0lyn53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Customer Care at Valentin Imperial Maya, responded to this review, 18 March 2014
Dear Car0lyn53,

We would like to send you our warmest appreciations for taking the time to write a review about your recent stay at the Valentin Imperial Maya; Please be also assured that we have shared your feedback regarding the pool chairs with the management, we all took your suggestions as a learning tool and will keep working to improve our food.

We look forward to welcome you back for your 2 nd visit at the Valentin Imperial Maya resort.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montclair, New Jersey
1 review
Reviewed 17 March 2014

This was our first visit to Valentin Imperial Maya. The grounds and rooms were lovely - the place is spotlessly clean. We commented over and over that the buildings, restaurants and rooms were beautifully designed and meticulously maintained.
The guests for the most part are mid-westerners and Canadians and we didn't feel we had much in common with most of them - many tend to be drunk, rowdy and loud in the pool - but that's no reflection on the gorgeous property.
What makes this place special, however, is the people who work there. Everyone - everyone - is warm and welcoming. This gives the place a charm that we really enjoyed.
In particular, 2 people stood out as exemplary hosts and they made our stay more pleasant.
OMAR, a waiter at the beach-side Mar y Terra restaurant (where we went for breakfast and lunch most days) was charming and warm-hearted and very funny. He catered to our every request and went out of his way to make sure we enjoyed our meals. Many of the restaurant wait staff were pleasant and charming but OMAR went above and beyond for us.
KAREN, in the spa, gave my girlfriend her pedicure and was friendly and informative and made the experience very special, beyond the typical spa treatment.
We hope these two wonderful employees are there for the long haul. They should be valued by management.
(We loved seeing all the wild animals that frequent the grounds, as well.)

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HowardTarplin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Customer Care at Valentin Imperial Maya, responded to this review, 18 March 2014
Dear HorwardTarplin,

It is a pleasure to receive your positive feedback regarding your recent vacation in the Mayan Riviera. We appreciate your review since for us our customers’ satisfaction is our priority. We will share your positive comments with our activities staff specially ywith Karen and Omar; it encourages them to continue working hard.

Thank you once again and we look forward in welcoming you back for your 2nd visit in a very near future.


Wishing you all the best,
Report response as inappropriate
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Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 March 2014

I was disappointed in the poor room service and cleanliness of the rooms. We paid more to stay in the Emerald rooms and were disappointed in the cleanliness. We had dishes remain on a desk by the door for days, had to constantly call for wash clothes, and were actually short sheeted by a disgruntled maid when we requested help after our toilet overflowed. The food was great and in general had a relaxing time. It is quite a way from Playa del Carmen, a 30 dollar taxi car trip, so if you are used
to staying in Playa and going to Cozumel, it can end up an expensive day in travel.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank girlfromokla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Customer Care at Valentin Imperial Maya, responded to this review, 18 March 2014
Dear recent guest,

Thank you for coming to the Valentin Imperial Maya, on the other hand we are really sorry and we have to say it is not pleasant to hear comments where we can see our guest’s dissatisfaction. We have carefully reviewed the information you mentioned above and regarding cleanliness in your room, to take corrective measures and avoid the same situation in the future.

Be assured that we will keep on working to improve our services and we hope that you will allow us another chance to restore all your confidence in Valentin Hotels and Resorts, so if you decide to visit us again, do not hesitate to contact us before, for sure the next experience will be totally incredible.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Valentin Imperial Maya

Property: Valentin Imperial Maya
Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Playa del Secreto
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya

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