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“Perfect luxury in a perfect location and excellent service .”

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Valentin Imperial Maya
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect luxury in a perfect location and excellent service .”
Reviewed 5 June 2014

This was a experience what we will never forget . Every day dine in a chef restaurant . Perfect vacation . Very big parc , not overcrowded . Nice big pools . Great excursions to do and all of it taken care of at the hotel .

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tyzonno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Customer Care at Valentin Imperial Maya, responded to this review, 5 June 2014
Dear Tyzonno,

We are pleased to learn that your stay at Valentin Imperial Maya met your expectations!

The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service.

Thank you also for recommending our property. We hope to see you again very soon at Valentin Imperial Maya

Receive our warmest regards,
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11,677 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Highland, Michigan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 June 2014

The Valentin far exceeded our expectations for our vacation! We took our family to Mexico to celebrate our last child graduating from college, and we could not have been more satisfied. From the moment we boarded the shuttle (with Lomas Travel - also an outstanding group!) until we left 5 days later, we felt pampered and were treated like royalty. The staff was absolutely INCREDIBLE, friendly, attentive and efficient. The resort was gorgeous with lots of activities from which to choose. We highly recommend the Valentin to anyone wanting a fun and relaxing vacation.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
3 Thank Becky G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Customer Care at Valentin Imperial Maya, responded to this review, 5 June 2014
Dear Becky G,

We are grateful for your positive review published on Trip Advisor, It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded your expectations during your recent stay at Valentin Imperial Maya.

Thank you for recommending Valentin Imperial Maya. Please do not forget that we will be pleased to welcome you back at any time.

Kind regards.
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Anderson, South Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 June 2014

My husband and I just recently visited The Valentin Imperial Maya and it was our first trip to an "all Inclusive resort" It was exceptional. They treated us like royality. The food was amazing. The shows that we saw were great. I will definitely plan to go back!

Room Tip: Our room was great, but the trees kinda obstructed our view. Still it was good
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review, 5 June 2014
Dear Kim from Anderson, Carolina del Sur ,

We greatly appreciate the time you took to write a such detailed review and we are definitely also grateful for choosing the Valentin for your 1 st All inclusive vacations. It is a pleasure to know that you enjoyed our food , shows and the friendliness of our staff.

Thank you for recommending our property and for considering our resort on a return visit to Mexico, please feel free to contact us. So we can assist with all pre arrival requests and be sure that your stay surpasses all expectations.

Email : customercare@valentinmaya.com

Receive our warmest regards from the VIM team.
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Geneva, Illinois
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 4 June 2014

We spent the last week of May at the Valentin and it just keeps getting better! Once we walk onto the property and are "welcomed home" by all of the great friends we've made there over the years we are truly at our second home. We want to extend a special thank you to Guadalupe, Gilberto and Ernesto at Mar & Tierra for their excellent service and meals. Thank you Yolanda, Angel Rosales, Joselo, Joice, Karla, Fabrice, Christian, Genaro, Gabrielle at the Martini Bar, and our fantastic housekeeper Rosa! What wonderful staff these people are.

If you opt for the Privilege Package you will enjoy spectacular service from Edgar, Alexander and Manuel at the beach and pool.

If you are thinking about booking this resort, just do it. There is nothing else like it! The grounds are beautiful, premium alcohol, excellent food in every restaurant and the desire from Every employee to make your stay fantastic.

We can't wait for our 12th visit in November!

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank Lynned001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review, 5 June 2014
Dear Lynn from Chicago ,

We thank you for your loyalty to our resort and we are honored to know that your enthusiasm for our Hotel and Service has not changed within the years .

It is our pleasure to know that VIM and especially VIM's staff keeps bringing some magic into your lives.

We cannot wait to welcome you back for the13th time in November , to spoil you and make you feel at home again. Thank you so much!
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Medford, Massachusetts
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 4 June 2014

My wife and I spent a week at the Valentin Imperial Maya from 5/24 - 5/31. This was our third May visit in the past three years, and we are never disappointed. Leaving rainy, cool, miserable weather in Boston, our direct flight arrived on time at Cancun Airport around 11:00 a.m. Unlike our previous two trips, there was no long and winding line to get thru customs, so we were in our limo and on our way to the resort in under 40 minutes from the time we landed. A quick 25 minute ride to the VIM and we were checked in before I finished my complimentary champagne. Unfortunately, our room was not ready yet, so we stopped in at La Marche for a buffet breakfast that was excellent (of course, we were starving).

Once our room was available, we were escorted via golf cart and settled in, grabbed a beer and headed to the lazy river pool outside our 3rd floor room in a Golden Junior Suite. The weather was perfect for us with a few clouds and 85+ temps, so we lathered on the sunscreen and relaxed by the pool until dinner time. Although the weather forecast for the week was a bit sketchy (rain and clouds all week), we had just two brief showers during our stay, so don't put too much stock in the Weather Channel.

During the week, we had dinner at Japanese, Indonesian, Italian, French and Mexican restaurants, as well as the buffet at La Marche and breakfast with Gilberto at Mar Tierra. Every meal was tremendous, and we were sure to tip our waiters well for their hard work. My only complaint here is that they could not provide a beer that was cold enough for me. Being from Boston, we like our beer ice cold, but that is not a deal breaker. I recommend I packing a small six-pack cooler, which you can use to ice down your beers by the pool. They start out cool and warm up very fast. It's all about the cold beer with me.

Our room was on the 3rd floor of bldg # 6, and we had plenty of space along with a king-size bed. Room Service delivered in less than 45 minutes, and this food was delicious as well. We had a balcony with a distant view of the ocean and the lazy-river pool below. Spectacular scenery all around, as I enjoyed my daily cigar, and yet another cold beer (thanks to my cooler). I do have one complaint about the balcony. The chairs might have been used as torture devices in the 16th Century. They might be the most uncomfortable seats I have ever sat on, but again, not a deal breaker. We simply put some towels on the chairs to provide some cushion, but a week later, I'm still sore. Oh, and I still can't figure out why the glass doors separating the toilet from the rest of the bathroom.

We spent nearly every day at the Main Pool, and never had a problem finding a chair or a float. Everyone was well-behaved during our stay including a group of around 80 who were there for a wedding. The pool bar staff, and the wait staff circling the pool during the day were very attentive and friendly (perhaps because we tipped them for every drink). Okay, one more complaint. The resort really must spend a few bucks and add a sophisticated sound system. I swear, it seems that the music requires someone to sit in a booth and spin records. At times, the music at the Main Pool was excellent, but other times it sounded like I was at an Mid-Eastern funeral, and other times there was no music at all. It is blasted from just one speaker that is located next to the disc-jockey, but a new system would be great, and a selection of upbeat music (calypso, reggae, etc.) would make it perfect. The same with the Lazy River Pool. Either no music, or the stuff you hear at a Yoga class or while getting a massage. Liven it up a little.

We will be back. Staff is attentive and friendly and we never ad an issue. We made several new friends who we have been communicating with since we got home. We love this place.

Thanks, VIM, for making our vacation special. See you in 2015.

Room Tip: Convenience of Bldg # 6 and # 7 to pools, beach and restaurants is perfect, and these locations are...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Customer Care at Valentin Imperial Maya, responded to this review, 5 June 2014
Dear Paul B,

We would like to thank you for your review published on Trip Advisor.It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations.

We took also good note of your observations regarding thesound system with the Entertainment Manager in order to take the appropriate measures in the future.

We really appreciate you taking the time to let us know we are providing a good service. We look forward to serving you in the future for your 4th visit.

Do not hesitate to contact us before your next arrival.

Email : customercare@valentinmaya.com

Warm Regards,
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1 review
Reviewed 3 June 2014

We stayed there for 7 days from May 24th thru the 31st. It was our first time traveling abroad and we had a wonderful experience there. The food was delicious, the staff was very friendly and would go the extra mile to make our stay even more enjoyable! We had an amazing poolside waitress, Eva she was on top of everything! We had a group of 13 and we all had a great experience at VIM! We already have a plan to go back in 2016!!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PolaWood00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review, 6 June 2014
Dear recent VIM Guests ,

We are much honored to know that you enjoyed the Valentin experience, our goal is your relaxation and made of your stay a perfect and unique experience.

Eva will be informed about your mention, we let her know how they helped to make your stay memorable.

Again thank you very much, and will be a truly honored to host you again here in your house VIM.

Wishing you all the best ,
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 June 2014

The Valentin Imperial was incredibly clean, beautiful, and service oriented. In fact, the only thing that surpassed the beauty of the accommodations, grounds and beach was the attitude and corporate culture of the staff. It was astonishing, as a New Yorker, to be in a place where every single employee took a pro-active approach to anything related to customer service, all with a warm smile and genuine willingness to help. The management has truly discovered the key to customer retention and quality of experience. The food was fantastic, drinks interesting and above expectation, and the rooms were extremely clean, well-trimmed, and HUGE. Amazing experience that is rare to find in some of the nicest hotels in the world. We will be back as often as possible.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Cameron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review, 4 June 2014
Dear Cameron from Nueva York

Thank you very much for having chose Valentin Imperial Maya to spend your vacations.

Exceed your expectations is our goal,we are very glad that you experienced a wonderful time with us.

Thank you once again for your comments and we look forward in welcoming you back very soon.

Regards,
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Additional Information about Valentin Imperial Maya

Property: Valentin Imperial Maya
Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Playa del Secreto
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya

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