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Valentin Imperial Riviera Maya
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Reviewed 8 April 2009

We returned on April 5th, 2009 from a 1 week stay. The hotel is pretty and well maintained. The room we got after begging for a king size bed (my husbands feet hang over the end of a double) was at the back of the complex, reasonable size, and relatively clean. There is no insulation and our neigbors were scraping furniture (and lots of it) across floors at all hours of the night. Then they were yelling in the hallways at all hours of the moning and night. We also had no hot water in our sink or tub for the first few days. I asked to be moved but they claimed to be too full. Also, pillow menus, evening maid service, and tables for in room dining are not provided for all guests. It took days of calling and running down to concierge to fix problems. The pool and beach areas are marked as early as 6 a.m. so forget about getting shade if you sleep past 7 a.m. The territory is mostly marked off by people who disappear for the day. Beach is not for swimming, it's too rough to endure more than 10-15 mins. at a time and we saw one out of shape daredevil get himself into serious trouble. The food is good but there are no casual dining options unless you want a very limited room service menu, and no table to eat from. Service at the restaurants fluctuated from extremely poor to excellent. One night we endured a 2 hour marathon at the steak house, and 3 days later we had a fabulous experience at the Lobster Pot. We both ended up with serious stomach problems and did not have a bite to eat anywhere but the hotel. Overall we found our stay less than relaxing, everything was too difficult. Most staff seemed annoyed, overwhelmed, and most importantly uncaring. We ran out of small bills for tips (which were expected more than appreciated) and it took 2 days to get change. I got the feeling they wanted us to start handing out 20's. The location is close to the airport but too far from everywhere else. Return cab fare for a shopping trip to Playa Del Carmen is $50. A 5 hour trip to Tulum for 2, spent mostly picking up and dropping other passengers is $100 for 2. This property has the amenities of a 5 star but is managed more like a 3. Grab yourself a deal at a 4 star instead of wasting money here.

  • Stayed: April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank realitygirlVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2009

My husband and I are a couple in our early 30’s and stayed at the Valentin April 1-6. We literally booked the trip one week before we were set to leave for birthday celebrations (it was both of our birthdays during our time in Mexico). We were originally looking at Punta Cana or Antigua for a change of pace, but in the end the deal we got at the Valentin and the direct flights from Chicago made us choose Riviera Maya again. For comparison sake, we have stayed at the Dreams Tulum resort and Iberostar Tucan in the past. We are also not picky eaters and are very easy going so it takes a lot for us to form a negative opinion about a person or place.

I’ve broken this review down into sections for easier reading. It’s a lot of info, but hopefully this information helps! Happy reading and travels!

Check-In: We booked a direct private transport from Cancun Valet for $82 round trip and they got us to the resort in 25 minutes. We arrived by 2pm. We were greeted with champagne and a refreshing towel, which was nice. We were immediately impressed by the décor in the main lobby. There was no wait and we were checked in immediately with a room ready for us. We were upgraded for free without asking to a Silver Junior Suite. We were given a small map of the resort and one room key. We forgot to ask for a second room key at check-in, but it was not a problem when we remembered the next day to get another copy. The man helping us at the front desk was polite, efficient and got us what we needed for check-in. We were then told to go back to the bell hop who escorted us to our room via car.

Our room: Like I said, we were upgraded for free to a Silver Junior Suite in building 2 and overlooked the pool from the second floor. It had a king bed, couch, desk, small table for eating and a huge bathroom. There is a 2 person Jacuzzi tub in the room that is between the bed and rest of bathroom. This room does have a large balcony with two chairs and small table for drinking coffee at in the morning. There was plenty of closet space and two sinks in the bathroom, which made it easy to get ready. The bed is amazingly comfortable as is the couch and the water pressure in the shower is fantastic! There is a DVD player and we took advantage of that some nights since we brought a few movies with us.

A key thing about this room that you need to know about: this room does have an open air bathroom. What does the open air bathroom mean? It means the bathroom is only separated from the living/bed area with a thin curtain that you can see through. Now there is a glass partially frosted door for the toilet and one for the shower. It’s not a big deal for the shower or tub, but unless you have been with your significant other for a long time and are comfortable hearing everything that happens in a bathroom, you may want to get a different room. We got a kick out of it as it lent itself to funny situations like when someone came up to spray the ants we had and I got caught in the shower. I didn’t want to leave the shower because I had the lights on in the bathroom and it was dark out, which meant you could see everything through the sheer curtain. I was probably caught in there for 15 minutes while my husband kept asking if I needed anything while chuckling to himself.

The only slightly troublesome issue we had with our room was that there was no room directory in our room with the room service menu, restaurant listings, map of the resort, etc. We stopped by the next morning to the front desk and were told they ran out and that we could get one when someone checked out. We asked if someone could just show us what was in it and then make us a copy of whatever we needed. We didn’t need anything fancy and figured some of the information was duplicative of the little booklet they gave us upon check-in. They wouldn’t let us look at the copy they had, which we found a bit odd, but they did make us a copy of the room service menu. We still did not receive the book by the next day and stopped back by again when we were passing through to see. We were told none were available and were told again that we couldn’t look. This was really not a big deal, but we didn’t have a pillow menu, directions for the DVD player and other little things that would have saved us a few calls to the concierge. Again, not a deal breaker by any means, but odd and a bit annoying nonetheless.

Beach: Very nice. Long stretches of beach in either direction. Very neat tide pools in the rocky area of the beach to the right and easier swimming areas to the left. Unfortunately, every day we were there, except for one was red flagged as it was quite windy, but the water was still a beautiful color and the waves very relaxing to listen to as you are laying in your chair. There are a good amount of shaded palapas, but unfortunately, the major problem we had with this resort lied with these beach chairs. If you went down to the beach around 9pm you would see dozens of chairs in the shade already saved for the next day. By 8am nearly all were taken. This was an issue for us as we are quite pale and burn easily and couldn’t lay out in the sun for long periods of time. These chairs would remain booked up well past the lunch hour sometimes with no one claiming the chairs. I don’t blame the people for this as it was tempting to do the same ourselves the night before, but the resort should not tolerate this chair grabbing at night. It’s one thing to wake up at the crack of dawn to save a chair—we can appreciate the devotion since you have to wake up so early—but the night before. Come on! On the plus side, you never have to wait for more than 20 minutes to see a beach waiter and the activities people are very nice and will ask you if you want to join them, but won’t pressure you if you say no.

Pools: The main pool is fantastic. It’s very large, very clean, with plenty of floats no matter what time of day. There are also plenty of stools at the two swim-up bars if you wish to sit and have a drink. There are also plenty of chairs in the shade or sun. I would, however, recommend placing your towels on your chairs prior to going to breakfast if you are going to be using the chairs afterwards. We noticed a ton of chairs available in the shade around 8:30 am, but after 9:30 there were very few to pick from. Like the beach, waiters come around constantly asking if you want a drink. Pool water temperature was perfect! Also, if you want a quieter pool, you can sit at the deep pool near the activities booth. It’s very quiet and relaxing.

Grounds: Wow! These are seriously the most beautiful grounds I’ve ever seen at a resort in Mexico. They are lush and have beautiful water streams throughout the resort. There is a great rock wall between building two and the beach where you can see literally dozens of Iguanas sunbathing all day. The buildings have beautiful architectural designs. Our favorite building was the cathedral. It’s open air, rustic and serene with water surrounding it. We saw a wedding take place while we were there and it was so amazing!

It is a bit dark at night, but not horrible. You can see where you are going. The only time it’s really dark is early morning. We got up one morning to watch the sunrise from the beach and it was very dark at that time, but that’s expected. By the way, do get up early one morning to watch the sun rise. You’ll get beautiful pictures and will be able to snag a shaded chair at the same time. You can get the time of the sunrise from the daily activities letters the maid leaves in your room.

Restaurants: We didn’t get a chance to eat at all since we were only there for 5 nights, but the ones we ate at were very good. All drinks we had definitely had enough liquor in them and you could get top shelf if you wanted. I thought the house chardonnay was pretty good and ordered that with a lot of meals. The dress code for dinner was not enforced at all while we were there. It was typical to see men in shorts and jeans and tennis shoes regularly.

Italian: I had the red snapper, which was good, but a little dry, while my husband had the pasta Bolognese, which he loved. I had the caprese salad, which was good and he had the soup, which he liked too. For dessert, I had the tiramisu, which was okay.

Steakhouse: I had the rib-eye and husband had the tenderloin. Both were very good and cooked true to the temperature requested. I can’t remember what we got for a starter, but both were good. We also got the apple pie and brownie ala mode for dessert. The apple pie was pretty good, but the brownie was just okay as you could tell it was frozen at one time.

Lobster Pot: This place was pretty good. We both got the surf and turf and the steak was very good, but the lobster for both of us was overcooked and as a result a little chewy. Still a good meal though.

Mexican: Before arriving to the resort, we didn’t read a lot of great things about the Mexican restaurant, but decided to give it a try and ended up going twice. We both got the shepard’s pork kebab for an appetizer, which was amazing! I got the tortilla soup and jicama salad, which were both good. He had the stuffed pepper and cactus salad—the pepper he thought was the best dish he had while at the resort. We got the chicken fajitas and vegetarian burrito one night and the flank steak for two the second night. Get the flank steak for two! It’s so good. It has cactus and onions and is in this juicy tomato based sauce.

Buffet at La Marche: Our favorite meal of the day generally was breakfast. Yes, it’s much of the same every day, but we could have been there many more days and not had the same thing twice. The omelets are really good as is the sausage and other sides. I do wish they had had more fruit choices (never saw a strawberry), but what they had was fresh and ripe. Lunch was good if you got one of the grilled to order items. They had a selection of fresh fish, chicken, pork and red meat for the grill. Do try the chicken fajitas one day with the cheese! Our only compliant with the lunch menu was the side dishes. They were very rich and didn’t change too much. Oh, but do look at the one side dish bowl on the dessert table. We missed it the first couple days, but it always held something great like paella, risotto, etc.

Breakfast and lunch at Mar and Tierra: We had lunch here the first day and it was good. Buffet style, same as Le Marche. Breakfast was only served here between 10am and noon, after the Le Marche buffet closed down. Breakfast at this time is a la carte and wasn’t that great. I would recommend room service breakfast over this a la carte as American breakfast has more choices.

Le Café: Do check this out. We didn’t know of it’s existence until our 3rd night at the resort. It has a library of books you can borrow from and coffee drinks with liquors in them.

Sports Bar: Really fun place to hang out and play some games. They also had hockey on the TV, which gave this resort a special place in my husband’s heart.

Gym: We both enjoy working out and planned to do so most days while at the resort. There are two good treadmills, two odd elliptical/stairmaster machines, a recumbent bike and 4 spin bikes. There are also free weights and an older weight machine. Equipment was fine for a good work-out. It was also nice that they had a water machine and towels for use. The only issue was that the air conditioning was not working 4 out of the 5 days we used the gym. This wouldn’t have been a huge deal if more than two windows opened and if there had been fans available. We ran into someone who said the air had been out for several days already and that no one had fixed it. We did complain once and when it wasn’t fixed, we just dealt with the heat the rest of the days. It was fixed finally on the last day. The good news is that because it was so freaking hot in the gym, I actually lost 1.5 pounds while on vacation, which wasn’t due to lack of eating and drinking creamy drinks. It had to be because of the sweating! )

Service: Everyone we encountered was very helpful, polite and just pleasant to deal with. They appreciated a little Spanish if you knew some. We ended up with some ants one day and within an hour they had sprayed and the ants were gone. The only place of disappointed for service was the front desk and concierge. Every question we had or issue we needed resolved was met with an okay and then no follow-through or record that something was supposed to be done. This was not a deal breaker for us, but thought it was so unusual that the rest of the staff was so wonderful except for these two areas. Considering they are the problem-solvers of the resort, they need to make a better effort to follow-through on promises or just say they can't or won't do something up front.

Tips:
When on the beach, walk to the right around where it looks like it will end and you will see another section of beach chairs for the resort. They are in front of the beach front suites and are usable by anyone. It’s very quiet here. You'll also see really neat tide pools with sea life in them as you walk. Definitely check it out with low tide.

When filling the Jacuzzi tub or turning on the shower for the first couple times, let the water run a while to get hot water. It will come right away after these first few times and will last forever, but it takes a bit of time initially.

Bring conditioner as there is none in the room. Also, if it’s important to you, you may want to bring an anti-bacterial bar of soap with you as the soap in the room is not.

You can order any type of drink you want from the restaurants. You’re not limited to wine or beer during dinner—just ask for a drink menu or any other drink of choice.

Overall, we would definitely go back. None of the issues were deal breakers for us, although if the prices were to go up significantly and the chair grabbing at night was still occurring, we may consider the ERC or PDC instead. I’ll tell you, though, if I were getting married again I would do so at this resort. We saw two weddings here, one traditional and one on the beach and the resort did an amazing job!

  • Stayed: April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank nicole4278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2009

Great service, excellent installations, not your typcial resort in that there is an air of exclusivity and elegance. Not overcrowded. 24hr room service in all inclusive package. Rooms excellent starting at Junior Suites. Lots of people giving service

  • Stayed: March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
7  Thank ChristianMadrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2009

We just came back from the Valentin. We were there for 4 nights, 5 days. Overall, we had a wonderful experience. The food/dining and the buildings/grounds were a definite 5. Again, I am comparing this resort to another one and being extremely picky. The pool area was very spacious and absolutely gorgeous, definitely 5 star. The drinks were excellent, NOT watered down at all like they were at the last resort. And the waiters/waitresses kept coming around asking you if you would like another! The service was fantastic. However, the beach was a little rough and was not conducive to going swimming. The bathrobes in the room were cheap quality. They need to replace those! Also, they give you shampoo but NO conditioner! And NO lotion!!! Make sure you pack these or you will end up spending big bucks at the very expensive hotel store. Overall, we loved the resort. It was very spacious, had a great band and night life every night and also very romantic! The only thing that keeps it from getting my 5 star rating are those minor inconveniences like not having conditioner in the rooms and the cheap robes, but most of all the stand-alone tub that was not draining properly! Food was absolutely five star and pool five star or more!

  • Stayed: March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank GrazM_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2009

Ok, so where to start? I am definately an avid reader... of these reviews.. and definately a crazy worrier ( for all you worry warts out there). So the more reviews I read the worse I felt and less certain about what I booked. So I really feel the need to write one for eveyone else.
We flew through Air transat from Montreal March 25 - April 2nd.
The flight there was great no problems, the pick up was great very efficiant. The resort is only about 20 minutes from the Airport depending on how many other resorts you stop at along the way.
As most people have stated, they great you right away with warm towels and a glass of champagne.. which is great.. except I think I saw most people spilling it all over the place cus it was so windy and most of their hands were full.

Check-in was quick and efficiant as well. I would say 90% of staff on this resort spoke fluent English and French. Which if you are worried about language barrier, is great.
Bellboys, immediately. take your luggage and drive you to your room. Either by car, or by golf cart.

Room: We stayed in Building 2, which was great, it was close to the Pool, beach and restaurants. Keep in mind this resort is pretty spaced out so it will be at least a 5-10 minute walk anywhere.
Our room was made up clean, beautiful.... we got a simple upgrade just cus we asked for a King bed... Silversuites.. which I dont really think is that much better, but still nice regardless. The first night, we didn't have any hot water.. not really an issue it was kinda... tepid I guess.. haha. The bed was SUPER comfy.. I slept like a rock every night. ( without getting drunk). The floors are pretty slippery when wet, so be sure to put a towel down before you get out of the shower or bath. The bathrooms are VERY open concept.. so.. if you have any sort of bathroom anxieties... make sure you lay down the rules up front. The tub for us was inthe middle of the room... with curtains... and on the otherside of the tub.. was glass doors in front of the shower and toilet... so doesn't leave much to the immagination....

There was ALWAYS plenty of water in the mini bar, and two kinds of beer, pop and juice. There are two people that come by your room a maid as well as a mini bar guy. The first day our room service didn't come til like 5, but you know what.. who cares.. at least she came! I dont know why people complain so much about the little things. After we left her a tip and some silly canadian gifts, the rest of the week she was done by like noon. she even organized out mess of.. things we left on the tables..

Room Service: This is a fantastic bonus, 24 hour room service! The guys who bring it are GREAT they set it up right in your room, with flowers... really great service. Although MOST people on this resort give you FANTASTIC service. There we a couple of guys at the front dest who were a bit IFFY, but.... they weren't even THAT bad. Just not as great as everyone else. The Menus on this room service is pretty abdunant, unfortunately for you vegetarians, or poultry eaters only... there is a little less selection. But still good.

Food: ALL the restaurants were great, of course we had our preferences, as everyone will.
Indonesian: This place was SUPERB! I don't eat lobster, and I read ( on this site) that the PAD THAI was worth trying. So we did, just that day they made it with lobster, and guess what it was STILL fantastic. The spring rolls were great, and main dishes were really very good too. ( I cant remember what I ate for a main dish right now haha). So definately our favorite.
Mexican: Good, not really anything to call home about. But still good. Probably the least busy of them all. I also read on this site NOT to have the chocolate and almond enchiladas ( or quesedillas not quite sure), really DONT. Its quite nasty. It is not just drizzled with chocolate, its floating in it. So very very overwhelming. The Fajitas were great though, and the salads are always very well presented. I personally found the produce to taste a little funny, just different than what I was used to.
Italian: VERY good. But also very decadent. The food here seemed really rich, so go when you are hungry. We had the brushetta, which was excellent. The caesar salad, was VERY anchovy-y... so ifyou dont like that you won't like the salad. The Calzone which was a bit small but still very good, the fettucini alfread. very yum yum yum.. but very rich, and the risoto also very good. They give you breadsticks and buns and everything. Very good.
French: The restaurant is GORGEOUS inside. The french onion soup was incredible. The chicken l'orange was good, the lamb was a little too chewy for my liking. So, not too great on that part. But the soup alone is worth going for. Also, there st.Honore eclair was really tastey.
Sushi (ginger) : Was probably our least favorite.... but we are not big fish/ sushi eaters, also the longest wait for this one.. it seems to be really popular. The tempura vegetables were really good, the beef and chicken satay was so-so, the noodle soup was good but we expected more from it and the beef teriaky was not too good. The veggies in it were great but the meet again was a bit overdone. The curry chicken as pretty good though
The Steakhouse: ALSO a very good one, chicken excellent, ribs excellent, onion rings.. pretty good.. and the provolone appetizer was pretty tastey. the portions of desserts at all these places are pretty small its hit or miss with them.. some are really fresh and some might not be.
The lobster pot and seafood places we did not eat at... so no feedback there. Sorry. But we heard they were good.
The buffet: I have no idea what people complain about, yea the food was the same every day.. they did switch it up a bit.. but there is SOOOO much to choose from so you dont HAVE to eat the same thing every day. You can get eggs made to order, any kind of bread you want(which to my surprise was always fresh), all sorts of fruits, yogurts, smoothies, simosas in the morning.. haha... All sorts of cheeses, really good hashbrowns, really good pancakes if they are fresh... they even make a few mexican dishes every morning.. like tacitos, or quesidillias... all really good. The Coffee is great here, and the service yet again. excellent.
The lunch buffet: HUGE variety... very good. Fries are good, you can make yourself chicken burgers... etc... lots of stuff. I found a bug on my plate ( after already eating) on the last day. Kinda really grossed me out, dont know where it came from. But, it is an open restaurant.. so these things happen. So.. dont "Worry" about it, just make sure you look at what your eating is all. That was the only incident with that.


Drinks: Drinks are all good, they will make you pretty much anything you want, and for those of you who dont know what you want, there is a drink menu with some great stuff. Their wine here, is actually not too bad. I mean not the best stuff I have ever tasted but still pretty good. Yes all international stuff which was great, malibu, captain morgans, disaronno, absolut... etc... just ask for what you want!!! There is beach side service and pool side service. Sometimes can be a little slow cus they are serving tons of people, so... you dont want to wait.. then just get up and walk 10 feet to get your own drink :).
The main bar in the plaza, can be a little slow... during prime time..HINT: but you walk another ten feet to the games room.. and it will take you like a minute to get your drink.
Another HINT: The beach bar seemed to make better drinks ( in our opinion)... so take the walk and get them from there... they use the better tequilla etc...

Entertainment: Was surprisingly good. Not SUPER cheese like most places. They did a mexican night, a circus night, a vegas night, a michael Jackson night, a broadway night and time machine (which was music from all the eras)... they were all pretty good. They also had a casino night which was a lot of fun, they give you fake money to play with and at the end of the night you can bid for prizes!

There were always some sort of activities going on pool side, pilates in the morning, stretching on the beach, rifle shooting, water polo, volleyball.. random silly activities.. always there if you want to do them. The have a live band almost everynight.. which was entertaining. And a fireshow one night in the plaza, which was pretty cool.
Still, in terms of ... entertainment.. this resort I think was a little TOO mature for us. Pretty laid back and tame. We are 24 and 26... kinda hoped for a tiny bit more. But we just took it as a relaxation vacation.

Excursions: We went to Playa del carmen in the market.. is always fun to see how things function... etc... your back by like.. noon.. i think that can be booked by concierge costs 15 bucks US. Good for shopping there is a Wal-mart like... 10 blocks. from there.. ( the blocks go by 2s or 5s) so its not that far of a walk.
We also did Tulum and Xel-ha. Our tour guide recommended we do them in TWO seperate days. I recommend otherwise. A full day at Xel-ha was TOO much for us. We had about 3 hours to spare which we were bored out of our minds. And tulum ended up being a half day, which we also thought was a bit too long. The beach there is beautiful so make sure you bring your camera! The ruins are pretty cool too of course.
So if you go through things really quickly .. do these together in ONE day. You will also save twenty bucks a person. The ride to these places is about 1 1/2 hours - 2hours. So that can be a bit long.. But.. the buses are pretty comfy.

So ... most importantly for ME.....
THE BEACH:.... ok.. so.. I have been to Punta cana.. and the beaches there are breathtaking. This.. beach however... fell pretty short of that standard.
I am a huge "beach" person. ... and this was why I was hesitant to book. We did not have ONE green flag day. They still let you swim in a isolate area where the lifeguard can watch. But the waves are high, and undertoe is strong. The beach is VERY corally so can be a little sore on the tootsies... to the right of the resort.. lots of coral reefs.. apparently good for snorkeling.. which we couldnt do.. due to the undertoe.... really beautiful though... not to relaxing or swimming though...
and to the left of the beach... is where you can swim... there are a few spots you have to be careful because of submersed coral... but still nice.

So my advice, if you have NEVER been to any sort of tropical beach before... you will love it. If you have, and have standards..... in terms of beaches... you will likely be dissapointed. ( I was :( ) There were NO palm trees on the beach... which was pretty sad too. haha.. yes I am saddened by no palm trees.
The Pool area was HUGE... we only had a problem getting seats one day... and an issue another day... where people took it upon themselves to move our stuff aside when we went for lunch. Jerks. We got better seats when we got back though... so.. HA! it was extremely rude though. There IS a lot of seat saving... you don't necessarily have to get up that early for it though. Always TONS of place on the beach, but it can be pretty windy.. so not ideal conditions.. for most people. The pool temperature was perfect.. and.. floaties were certainly available..people were pretty good about sharing them too if they weren't using them.

Games room: had two pool tables... jenga, monopoly, dominos, darts... tvs playing sports... and lots of drinking of course...

Gym: they have one, as well as tennis courts and squash etc... (two separate ends of the resort) The gym is pretty small.. but has like.. five bikes, two tredmills, two ellipitcals.. weights up to 50lbs, and a weights machine.. so not bad.. but.. can be busy at certain times. They have water and towels available for you in there as well.

What else....
Check out was easy, they offer you a time slot for a courtesy room which is just a shower and toilet.... book it just before you leave... everything went smoothly.
They have unlimited internet access inthe main lobby... if you need it.
People really can be slobs, leaving their cigarette butts on the beach... so if you are smoker.. please try not to do that.. get a cup or something.. They have garbages that divide all the styrofoam from bottles from cans... use it.. they made the effort to do that.. so abide by it. People also ( and I realise this what happens when you get drunk) left alot of garbage(drink cups straws) around the pool and property... people please pick up your messes!!! Its so horrible to see how careless some people can be. They work hard to clean the resort.. respect that!!!

All there drinks are made with filtered water, the water in the restaurants is safe to drink and the produce is all cleaned by filtered water too. So don't worry about that stuff.
There is no need to get worked up about anything, if you don't like your food order something else, the servers will be pleased to help you. They work their butts off so they deserve thanks you's and pleases!!!
Side note: make sure you bring your travellers sickness pills. We both got sick, we are not sure what from... my boyfriend.. haha had a blond moment and made coffee from the tap water one morning... ( which only he drank) so... that was probably why he got so sick... but we also think it may have been when swimming in the ocean... you tend to swallow alot of water without realising. We are pretty certain it was NOT the food though. So don't worry about that either.

Also, there "mexican sauce" is suprisingly spicy. But very yummy!



The sun is VERY hot there, we saw people using .. SPF 15???? I dont know how they werent burned to crisps... we brought .. SPF 30 and 60... and tanned prior to leaving... and still BOTH got burned pretty toasty. So be smart!!
The Paths can be a little dark, they are lit... so once you know your way.. its no problem!

All in all.. great trip.. just got back.. last night.. and I wish I were still on vacation!!!
Would I go back, probably not. But by no fault of the hotel. We just might like something a bit younger, and something with a better beach. But I re-itterate.. EXCELLENT service.. they always seemed genuinely suprised if you gave them a tip.

  • Stayed: March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
26  Thank aeris_m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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