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All reviews main pool french restaurant mar y tierra breakfast and lunch emerald suite two swim up bars don miguel the lazy river pool privilege package sports bar room service silver suites the french onion soup coors light martini bar le marche sushi
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Reviewed 4 weeks ago via mobile

People write reviews to get their points across. It is important to respond with how you will address the concerns of your guest and not dismiss valid concerns with a thank you and come again. People pay money for an experience and each guest must be treated equally regardless of the room size. As a hotel that caters to such high standards it's essential that you maintain 5 star service across the board. When guest check be very informative on the expectations as most people are first timers. I.e. dress code for dinner, reservations and all other things that makes the experience easier.

Date of stay: January 2019
Trip type: Travelled with friends
5  Thank Guest1235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you very much for the review and for taking the time to share your experience with us.

At Valentin Imperial Riviera Maya we always appreciate the suggestions and feedback from our guest, as you can find in all our response to the reviews, we will appreciate if you can provide us with more information about your stay, be sure we will share with our staff and managers the information we need to provide to each guest.

We look forward to welcoming you again very soon.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Rooms are great. Try out the hibachi grill great food. All the evening meals were worth the wait. Go to supper early otherwise you will be waiting awhile. Staff was very kind and always there to help. Night time entertainment was good. Live band or dj played every night! Weather was amazing!

Room tip: We had swim out rooms....pool was quiet out the rooms if you like that kinda thing
Date of stay: January 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
2  Thank Wander33642152195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for selecting Valentin Imperial Riviera Maya as the location for your recent holidays, we are honored for being the host. We strive to offer the finest service and facilities but it is the personal attention provided by exceptional colleagues what makes the difference in your stay.

We will be looking forward to the next opportunity to welcome you back soon.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Food and alcohol were great. We never had to wait to get in the restaurants, despite there were 7 of us. Loved all of them. We had Mexican, French, Indonesian, Japanese, Italian, and steak at the beach restaurant. Nothing was ever crowded.Pool was wonderful. We did the water cycling, the pool yoga and a Zumba class. They even had a foam party in the pool the afternoon of NYE.The bike tour and was fun. We were at the beach the first day and rented two of those Bali beds. It was windy and the waves were pretty big so we ended up at the pool every day for the rest of the time. The rooms were lovely. Ours was in bldg 5 easy from the room to the pool, restaurant and beach. We enjoyed the live music and had a great time playing pool and Jenna at the sports bar. NYE was wonderful. We saw a fire show down by the beach. A great extra touch! We found it wonderfully quiet and never crowded. The staff and service were top notch. All in all super fantastic!

Date of stay: January 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
3  Thank lisamn2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for choosing us as the hosts of your recent stay. It is really pleasant to hear that our original architecture and design, as well as our services, had such a positive impact on the overall enjoyment of your stay.

We truly appreciate the time you invested not only in sharing your detailed experience but also for taking the time to recognize each colleague that made your stay extra special. Rest assured we will share your kind comments with them all.

It's great to know as well that you were able to enjoy the great majority of our culinary experiences. We will share your review with those involved in your service, whom I'm sure will be truly motivated by your words.

We will be looking forward to being the hosts of your vacation once again. Should you require any assistance to plan your next vacation with us, do not hesitate to let us know. We are always available for you!

Best regards,

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Reviewed 4 weeks ago

Great hotel, highly recommend it.. from the time you arrive they made us feel like a queen and king. Property is very clean, room is clean and spacious. Did the couples dinner which was really good. The French restaurant and hibachi were my favorite restaurants. We stayed at a golden suite and it was perfect close to pool and beach

Room tip: we Had the golden suite and it was perfect
Date of stay: January 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank Happiness20991490162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 3 weeks ago

Dear guest,

We are delighted to know your experience at Valentin Imperial Riviera Maya was truly special and memorable. It's very rewarding to know that all the special items and small details we have throughout the property.

Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.

Best regards,

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Reviewed 4 weeks ago

I believe this is somewhere between the eighth and tenth time we have been to VIM. We once loved it so much we returned several months later. This resort has become a second home to us. We are currently celebrating our 15th wedding anniversary (tomorrow in fact). We have been at all times of the year and stayed at all levels of the resort's booking structure. This resort is the benchmark for all other vacations that we take. The fact that we are here now should tell you something. Our only complaint at the resort has been the behavior of some guests, never the staff. I am going to leave it at that. We are on the patio watching the sea right now. I love Mexico. I love Mexican people and I love Mexican food. I love this resort. I love Coatimundi. I love Chachalaca. Boom Chachalaca.

Room tip: all rooms have benefits. get the best you can afford. Golden will suffice for most.
Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Service
9  Thank K R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 3 weeks ago


Dear repeat guest,

Thank you very much for your review following your 10th stay at Valentin Imperial Riviera Maya. It was a pleasure to welcome you back to our hotel and we are delighted you had an enjoyable stay.

We will be sure to share your kind feedback with the team who will be delighted to know they could play a part in ensuring your stay was a memorable one.

We are glad you enjoyed the French restaurant and look forward to welcoming you back again very soon.

With kind regards,

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