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“No way a 4 star hotel!!!! ”

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Ramada West Memphis
Ranked #4 of 19 Hotels in West Memphis
Reviewed 16 June 2014 via mobile

We stayed here on 6-13-14, sent my husband to check in upon arrival, he was told only I could check in(never have had that issue occur in any hotel/motel). Get to our room, start unloading, my child ends up finding a PILL on the business desk!!! My husband immediately flushed it down the toilet. The drain suction cup to the tub did not work, the shower curtain smelled musty/moldy. We were exhausted from driving all day, so went to bed around 10:00pm, that's when all H _ _ _ broke loose, we listened to non-stop doors closings, laughter in the hallways, more loud door openings closings(we were conveniently put right in front of the exit/entrance door. I finally called the "front desk attendant", explained all of this to him because there was no manager on duty, asked if there was anyway to at least enforce a "quite time" being the pool had closed, his response was "No" and to ask for manager Mark in the morning. The noise did not stop until around 3:00am. Somehow, my 2 kids were able to sleep, but my husband and I did NOT!!!! The next morning when I checked out, I did ask for manager Mark, but at 9:30am, he had not gotten to work yet??!?! I again explained myself to the "front desk attendant" and there was an excuse for everything I mentioned, including the PILL! All she could do would be to take $15.00 off our room fee. This experience has ruined Ramada for me, we will never stay here again!
There was ALOT of other minor things too that were wrong too(like breakfast offerings, TV picture, smell of smoke every now and then IN A NON-SMOKING ROOM) but the major 3 things, I listed at the top, and complained about those 3 things only.

Stayed: June 2014
2  Thank mommymimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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313 - 319 of 536 reviews

Reviewed 15 June 2014

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Ramada
1  Thank Natalie T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 4 June 2014

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Ramada
Thank Sherry H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 2 June 2014

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Ramada
Thank Amberlina W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 27 May 2014

We stayed in some different hotels on our roadtrip to some states. And I found this hotel serve the best breakfast compare to other hotels with same price. Mary served all guest very warm and nicely. She treated each guest as if she knew them for a long time. Good job Mary !

Stayed: May 2014, travelled with family
Thank Josephine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Ramada
Thank David Y
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 19 May 2014

Overall experience was okay but I initially had a King size bed reservation but it was not honored and was given a double bed instead. Also, I was never made aware prior to my trip that King's were not available and did not find out until the night I showed up for my reservation. She admitted they knew about the issue since my initial date of booking the reservation.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
2  Thank Rigoberto D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ramada West Memphis

Address: 2003 S Service Rd, West Memphis, AR 72301-2233
Phone Number:
Region: United States > Arkansas > West Memphis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 19 Hotels in West Memphis
Price Range: £48 - £58 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ramada West Memphis 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Ramada West Memphis is 6 miles from Fed-Ex Formum, Cook Convention Center, Beale Street,Red Bird Stadium and just across the bridge from downtown Memphis, TN. We offer a free breakfast, free WI-FI, free parking, free business center. We also have a seasonal outdoor pool and fitness room. We look forward to serving you and want to help make your trip as great as possible. Thank you for choosing Ramada West Memphis! ... more   less 
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Also Known As:
Ramada West Memphis Hotel West Memphis

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