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“OK, Mediocre, Average”
Review of Comfort Suites

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Comfort Suites
Ranked #2 of 19 Hotels in West Memphis
Certificate of Excellence
Chicago, Illinois
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“OK, Mediocre, Average”
Reviewed 5 February 2013

At over $100 a night for two nights in the off season, this should have been a lot better.
The building is showing it's age, but the rooms are a decent size and clean.
Customer service varied from OK to poor, again, not what you expect at this price.
In-room cups and coffee were not replaced for the second night. Bins were not emptied. Fresh towels and the bed being made is about it.
Guest laundry was all but blocked by random stacked boxes.
Breakfast was below average for a hot buffet style.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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242 reviews from our community

Traveller rating
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    5
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89
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Louisville, Kentucky
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 January 2013

While planning our annual New Years trip for 4 couples I let my trip advisor finger do the walking through all the great past reviews of Memphis Tenn.
I found a better hotel value in West Memphis Ark. " what a Gem" just across the Mississippi.
TheComfort Suites 850 Stephens Blvd. $99 a nite
Our reservations were made in Nov.2012 not knowing the Liberty Bowl was being played in Memphis.
Not to be disappointed upon arrival check in with Shawna was flawless. Our 4 king suites were close together as promised even through the hotel was sold out to Tulsa fans
Shawna greeted us like family and made us feel at home after our 4 hr drive. "Thanks Shawna".
Our suites were wonderful. Flat screen tv, closets not just a rack for clothes and a fridge tucked away from sight. Comfy bed with all the pillows I could want. Very clean and inviting.
Breakfast was very good. Waffles,eggs,sasuage or bacon, grits,gravy and all the fare.Nice lg breakfast room flat screen tv and fireplace.We used the room for our evening get togathers. We were also offered a meeting room if we wished.
Could not be happier with the rooms, the service the quality of breakfast and the hospitality All of which were above the standards you would expect. Deffinately a stay here again and all this just about 3 miles from Downtown Memphis.

Room Tip: Street not on GPS just look for the hotel sign for exit. Our room was overlooking the top of the in...
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KayseN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level 6 Contributor
235 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 22 December 2012 via mobile

This was probably one of the best stays we have had in a good while. The manager was very friendly and helpful and the desk clerk, Taylor, was exceptional. A great knowledge of the area with some excellent tips for dinner. The room was very clean (but I believe this was a fairly new hotel) and modern. Electrical outlets were plentiful and included USB connections. I would hope to see more motels upgrade with this.

The free continental breakfast was complete with bacon, sausage, eggs, waffles, cereal, etc. and the breakfast manger was most helpful.

All and all, the stay was wonderful and we hope stay here again.

Stayed December 2012, travelled as a couple
Helpful?
Thank thed3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Live Oak
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 December 2012

I stayed here on two different occasions from Dec 03 through Dec 11 2012.. My first stay when checking had the experience of very nice and helpful guy name Roy. I got into my room and everything was neat and clean felt very comfortable as I was looking to turn on frig before going to get drinks and fruit there was no frig in room. I called down to front desk Roy stated no one there to get me one but he could move me across the hall plus reduce my rate for the stay. He was very helpful even brought me new room key. I checked out and reserved my room for next stay and same rate was giving to me for same room. Very Friendly and Helpful people of Comfort Suites. from checkin to housekeeping. Will return and plan to stay again. Looks to be fairly new plus it is Non Smoking which was a major plus to me...

  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jodigirlinnfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montgomery texas
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 November 2012

very nice stay. Half way between Houston and Chicago. Close to Cracker Barrel. Good Italian restaurant close by. The hotel sits back away from the interstate, so no road noise. All of the desk agents were down to earth and helpful. Will stay here again on trips to the midwest. Call before you go. The exit is tricky.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pawpawroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Little Rock, Arkansas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 November 2012

No matter what I need when I stay at Comfort Suites in West Memphis, it is provided if possible. From the little lady that serves the breakfast to the very professional and courteous staff, my stays there have always been very pleasant. The beds make you not want to get up in the morning.

I would rate this hotel on a scale of 1-10 as a 10.

Room Tip: Heck I have stayed in several rooms there and I can't tell you one was better over the other. th...
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank investigator1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level 6 Contributor
2,371 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 980 helpful votes
Reviewed 20 October 2012

We have stayed at this Comfort Suites in the past and due to a rude clerk we have not stayed since. However we were in the area and a storm was coming in so we decided to make this our stop. We were greeted by a very nice and pleasant desk clerk, unlike our previous experience. The hotel lobby is beginning to show some age and as we entered the elevator we noticed the carpet was not all that clean. Our room was on the second floor and it was a good ---not fabulous room. As we exited the elevator we noticed the carpet cleanliness was about like the carpet on the first floor. It needed cleaning. The room was clean and everything was in working order. The mattress on the bed was firm and was excellent. The next morning we ate the continental breakfast, however it was more than just a continental breakfast. Scrambled eggs, bacon, toast, grits, and an array of fresh fruits, yogurt and pastries. The area was kept well stocked and the woman in charge checked on our table to see if she could get us anything. She also kept the food area very clean and the seating area clean. We thought this was exceptional. This is by far the nicest breakfast re and service we have encountered in many months. We were given a daily paper at the desk and our check out was accurate and pleasant. This was a good stay. We just hope they maintain their friendly attitude at the front desk.

Room Tip: Would try to get a room close to the elevators however not next to them. Long walk down the hallways...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank texaswillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 850 Stephens Blvd, West Memphis, AR 72301-2004
Phone Number:
Region: United States > Arkansas > West Memphis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 19 Hotels in West Memphis
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Comfort Hotel West Memphis

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