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“A Wonderful Surprise”
Review of Comfort Suites

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Comfort Suites
Ranked #2 of 19 Hotels in West Memphis
Certificate of Excellence
Reviewed 21 October 2013

We had originally booked a hotel in Memphis, TN but did not choose to stay there after seeing the hotel. We arrived at the Comfort Suites in West Memphis, AR without reservations. The clerk was very friendly and quite accommodating. She told us there would be free beer, chex mix and warm cookies available soon. Our room was wonderful. The breakfast was nice and there was a hostess that asked us if we found everything or needed anything. I would definitely recommend this hotel. It is close to Memphis, TN and easy to get back and forth from Memphis.

  • Stayed: October 2013, travelled as a couple
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1  Thank shelman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this reviewResponded 31 October 2013

Dear Shelman,

Thank you so much for taking the time to write a review of your recent experience of your stay at the Comfort Suites in West Memphis, AR. It was certainly our pleasure to have taken care of you during your stay. We look forward to seeing you again soon, should your travels bring you to our area.

Sincerely,

Shawna Rhinehart
General Manager

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163 - 169 of 258 reviews

Reviewed 15 October 2013 via mobile

Good location just beyond the bustle of Memphis. Staff and check-in were great. Room clean and comfortable, with slight wear. Hot breakfast bar well stocked and staff kept the dining area spotless. Located off an easy exit and across street from Cracker Barrel.

  • Stayed: October 2013
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Thank jhowdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this reviewResponded 31 October 2013

JHOWDY,

Thank you for taking the time to share your experience of your recent stay at the Comfort Suites in West Memphis, AR. We appreciate the opportunity to have taken care of you and your guests. We look forward to seeing you again soon.

Sincerely,

Shawna Rhinehart
General Manager
Comfort Suites West Memphis

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Reviewed 4 October 2013

Our stay was tremendous. Roy was super as he checked us in. The room was immaculate and fresh. The breakfast was the usual breakfast fare. Our breakfast hostess was incredibly friendly and helpful. She was as attentive as the best waitress we have experienced. This is one of the best places we have stayed in the past few years.

  • Stayed: October 2013, travelled as a couple
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Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this reviewResponded 31 October 2013

Dear Greg W,

Thank you for taking the time to share your experience of your recent stay at the Comfort Suites in West Memphis, AR. We appreciate the opportunity to have taken care of you and look forward to seeing you again in the future. Our staff really does have a heart for service and I am glad we were able to make you feel at home.

Sincerely,

Shawna Rhinehart
General Manager

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Reviewed 27 September 2013

I first want to say, please take any and all negative reviews on here with a grain of salt.

I was apart of the 2013 Arkansas Legislative Black Caucus, and we stayed at this location.
I want to say from the moment we arrived we were carted hand and foot by the ENTIRE staff. I have never seen a hotel Staff with so much dedication and commitment to their standards of their hotel. The rooms was tenfold beyond my expectations, the lobby and breakfast area, was a spectacular "clubhouse style" area with great history and decor and such a welcoming environment.

The location was pretty convenient, having a wonderful Cracker Barrell across the street.

Armed Security/police stayed/protrolled the grounds each night and regularly.

Warm free cookies welcomed you at front desk as well as several other snacks and other amenities to buy.

Had a lovely pool room and fitness center beside it.

Once again the staff from all the way for the miraculous General Manager Shawna, treated us as if she was our own mother, she was so kind and caring for everything, and even stayed late both nights to help us with our events.
Roy the front desk representative, far exceeded his job duties, and I even saw him handle a very uncooperative guest with the upmost respect and dignity.
The night auditer lady (can't remember her name), also checked in several times with us, to make sure everything with our events and our stay was more than satisfactory.

We all know It's the little things that count, and it the little things that we as guest notice. And let me tell you, this hotel not only understands that, but it was evident that they pour their Heart and soul into every detail for the guest. From the maids, the management and to the check-in staff; they all excel and I hope they know that their attitude and service does NOT go unnoticed, even though they might not realize it.

I want to thank them all once again for their tremendous hospitality, and gratitude they showed us and the Legislators during our entire stay!

I urge anyone coming around this area to, at least stop in and see for your self, don't take my word for it, just see for your self! And enjoy the service and comfort we received! Thanks again and God bless.
- Jake C

  • Stayed: September 2013
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1  Thank Jcritcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this reviewResponded 4 October 2013

Jcritcher,

Thank you for taking the time to write a review of your experience here at the Comfort Suites in West Memphis, AR. It certainly was our pleasure to take care of you and your associates during your retreat. I will certainly share this review with the staff as encouragement, as we continue to strive to make every guests stay enjoyable. We look forward to seeing you again.

With our best regards,

Shawna Rhinehart
General Manager

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Reviewed 25 September 2013

This is a beautiful Hotel. Love the decor, especially the flags. The historical collection of flags on display is so appreciated. Nia, desk clerk was very nice. Paula, thank you, breakfast was delicious. The rooms were pristine! Beds were so comfortable, slept like a baby.

  • Stayed: September 2013, travelled as a couple
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Thank Terri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this reviewResponded 4 October 2013

TLCNANA2013 - Thank you for taking the time to write a review of your experience here at the Comfort Suites in West Memphis, AR. I will share your review with the owners and staff as encouragement, as we strive to make each guest experience memorable. I am glad you appreciate the American Flag display in our lobby. Our owners wanted to share his collection so others may enjoy them too. Thank you again for staying with us and hope to see you in the future.

With our best regards,

Shawna Rhinehart
General Manager

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Reviewed 25 September 2013

Desk staff were wonderful as usual - biggest issue was internet service - if you can not log in, typing "www.yellow.com" will conect you quicker (tip from their internet service provider) - also room seemed to be a little worn and showerhead did not work properly. Thankfully I was only there for one night. Have stayed here a few years back and had a much better experience. There are several fast food restaurants nereby but anything else (except Cracker Barrel) requires a drive. Will explore other options on the tennessee side of the river next trip.

  • Stayed: September 2013, travelled on business
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Thank UTCFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this reviewResponded 4 October 2013

Dear UTCFan,

Thank you for taking the time to write a review of your recent experience with us at the Comfort Suites in West Memphis, AR. We have shared your review with our management team, owners and staff, to ensure we are offering the best customer experience every time. We do look forward to seeing you again in the future, should your travels bring you back to this area. We would like the opportunity to make your next experience the best.

With warm regards,

Shawna Rhinehart
General Manager

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Reviewed 17 September 2013

If you want a history of our beautiful United States of America flags, stay here! I am proud to be American & pleased to see the owner of this Hotel sharing his historical collection of flags on display as you walk into this wonderful Hotel! The rooms were pristine! Beds were like sleeping in clouds. The staff was everything you could ask for & more. The large selection you were given for the free breakfast was both satisfying & healthy. Thanks for such a wonderful nite stay in your beautiful Hotel. Thank you for showing your American pride & work pride! A very pleased customer & I will stay here again when I am in your city again! ><}}}*>

  • Stayed: September 2013, travelled with friends
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Thank Lilith W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this reviewResponded 31 October 2013

Dear Lilith W,

Thank you so much for your kind review of our Comfort Suites in West Memphis, AR. We are delighted that you enjoyed our display of the American Flag collection the owner has shared with everyone. It was certainly our pleasure to take care of you during your stay with us. We do look forward to seeing you again soon.

Sincerely,

Shawna Rhinehart
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Address: 850 Stephens Blvd, West Memphis, AR 72301-2004
Phone Number:
Region: United States > Arkansas > West Memphis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 19 Hotels in West Memphis
Price Range: £75 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Comfort Hotel West Memphis

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