We travel and stay in hotels alot and this has been the WORST stay. Lobby looked ok upon arrival, however when we got to our room we saw a couple bugs outside the door. When we got inside we noticed one in the bathroom so we called downstairs. It was very late when we checked in and the hotel was booked so they sent us up a "can of bug spray". It was soo late that we took the spray and went to bed. When we woke up the bugs had spread and when we got our bags to begin dressing bugs were on our clothes, the counter, inside our bags, on the walls. We even noticed them in the bed! The house keepers confirmed that the room had been under quarantine for bugs and was recently reopened. We went down stairs and told the front desk who assured us we would be refunded once the manager came in. We left and booked another hotel elsewhere because the hotel was booked. For the next week we tried to contact, Willie Jenkins General Manager. He did not return any calls and apparently works his own schedule because the front desk would say he 'should be in around' this time and when we'd call back he was never there.... Teresa the sales manager said they now refuse to refund us for either night?!? Horrible experience! Horrible! Do not recommend!
- Official Description (provided by the hotel):
- Home of the Blues and your destination of your next great trip. Ideal West Memphis location is just 6 miles from downtown Memphis and the central business centers. The Clarion Hotel & Convention Center, West Memphis is just minutes from Memphis International Airport, Fed-Ex Forum and Auto Zone Park-Home of the Memphis Red Birds. Whether you are here for business or pleasure this Southern jewel is surprisingly inviting! Relax in your own elegant room featuring stylish decor and amenities, including a refrigerator, high-speed wireless Internet access and the best nights sleep you've had in weeks. Experience delicious Southern style dining at Atrium Restaurant or enjoy your favorite beverage in Cross Creek Bar & Grill. Where fresh vegetables meet the cross-roads of America. Just relax. Enjoy a swim in our unique style heated indoor swimming pool or energize in our fitness center. We even have the right space for your professional meeting. We're here, ready with all you need to make your trip to the Memphis area a success. We are the Clarion Hotel & Convention Center West Memphis, AR. ... more less
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