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Review of Clarion Hotel

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Clarion Hotel
Ranked #10 of 19 Hotels in West Memphis
Reviewed 16 April 2014

We travel and stay in hotels alot and this has been the WORST stay. Lobby looked ok upon arrival, however when we got to our room we saw a couple bugs outside the door. When we got inside we noticed one in the bathroom so we called downstairs. It was very late when we checked in and the hotel was booked so they sent us up a "can of bug spray". It was soo late that we took the spray and went to bed. When we woke up the bugs had spread and when we got our bags to begin dressing bugs were on our clothes, the counter, inside our bags, on the walls. We even noticed them in the bed! The house keepers confirmed that the room had been under quarantine for bugs and was recently reopened. We went down stairs and told the front desk who assured us we would be refunded once the manager came in. We left and booked another hotel elsewhere because the hotel was booked. For the next week we tried to contact, Willie Jenkins General Manager. He did not return any calls and apparently works his own schedule because the front desk would say he 'should be in around' this time and when we'd call back he was never there.... Teresa the sales manager said they now refuse to refund us for either night?!? Horrible experience! Horrible! Do not recommend!

  • Stayed: March 2014, travelled as a couple
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2  Thank mstalia1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 August 2017

We are so sorry this experience has happened and appreciate you telling us. We are taking immediate actions to fix this. We thank you for taking the time to complete this survey.

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109 - 115 of 158 reviews

Reviewed 23 December 2013 via mobile

The staff are friendly and check in was fast. I do agree that it is clean but an older property. They do offer a hot breakfast with eggs sausage and gravy that is complimentary. The bed was comfortable and room clean but needs updating. The property is located right off the interstate and the price was reasonable. Great for a short stay.

Stayed: December 2013, travelled on business
Thank nickel1612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 August 2017

Thank you for taking the time to complete this survey regarding your stay we hope to see you again soon!

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Reviewed 15 December 2013

The property was clean and well maintained, but desperately needs a remodel based on age. Everything worked well, including the internet. Hotel surprised us with a free breakfast. IHG club members were given multiple benefits including drink coupons or free drinks with dinner. Beds were very comfy.

  • Stayed: November 2013, travelled with family
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Thank Travel_hopper60172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Clarion Hotel, responded to this reviewResponded 31 December 2013

Dear Travel_hopper60172,

Thank you for your feedback. I am pleased with the positive comments on our staff service and breakfast you received. I would like to apologize for any discomfort the condition of the hotel may have caused you. We really appreciate the feedback on things we can still improve in our hotel.

Once again; thank you for sharing your thoughts with us. We would love to welcome you back in the near future.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed 8 November 2013

I wanted a comfy bed, clean bathroom & quite night of sleep....got it! I'd stay again!

Pros:
Easy on/off access to Interstate
Restaurant
Hotel was clean, rooms & furniture, linens, bedding were all updated, clean and comfortable
Staff was friendly and accomadating, Quick check in
Quiet rooms
Full Complimentary Hot & Cold Breakfast including eggs, toast, pancakes, sausage, cereals, good choice of beverages & condiments
Beautiful Atrium to eat breakfast in
Near convention Center apparantly but I didn't see it

Cons:
West Memphis
$113 total, for the area should have been a little less
Not much shopping or restaurants nearby within walking distance

Room Tip: Rooms near exit doors make for a quicker dash to the car for forgotten items during the night
See more room tips
  • Stayed: September 2013, travelled solo
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Thank paradiseseeker2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Clarion Hotel, responded to this reviewResponded 26 November 2013

Dear paradiseseeker2001,

Thank you for taking the time to review your recent stay with us. It is great to know that you enjoyed your stay here with us. We apologize for the areas that we may have fallen short particularly with the rates and hotel location. I have taken note of your valuable comments as this will allow us to improve on our efforts. Thank you so much for your time. We hope to see you again in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed 31 October 2013

This is an older hotel but has been revamped good - not too long ago. My room, and thank you for the upgrade, was clean, hid good internet, good tv selection, comfortable bed, and not so great climate control. Where this hotel failed was in the food and beverage department and they failed badly. I went to the bar which seemed to be the only option for dinner. The volume on the music was ear splitting, the server was more concerned with chatting with her friends than doing her job. I finally ordered a fried chicken salad as that seemed to be the closest thing I could find to a light meal. Some half an hour later, this thing - a bowl of wilted iceburg lettuce with some kind of sliced up preformed chicken food product on top was deposited in front of me. The chicken stuff appeared to be fried but the first bite revealed something cold - not having seen a fryer recently and actually colder than the lettuce. Inedible. The great complementary breakfast didn't fare much better. Choose from cold scrambled egg product, cold sausage, dried out biscuits or limp toast, cornflakes and milk not even kept on ice. There is nothing within walking distance to have something better. It is a shame that what could be a nice hotel can't provide service that justifies the prices.

  • Stayed: October 2013, travelled solo
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Thank rig2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Clarion Hotel, responded to this reviewResponded 15 November 2013

Dear rig2,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 24 September 2013

The wife and I rolled in on a motorcycle and were given a special welcome gift. We were on the 4th floor. There was absolutely no noise from the other rooms around us. Everything was clean and well maintained. It has been a while since we were in a bar where smoking was allowed. That was a little unsettling since we were there to eat and watch football. The food was really good and the service was friendly.

  • Stayed: September 2013, travelled with family
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Thank midwestHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 August 2017

Thank you for taking the time to complete this survey regarding your stay we hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2013

We were on the fourth floor facing the freeway had very little traffic noise ,rooms were very clean ,all staff was courteous and helpful , bar was a little to loud for our ears ,the drinks were good ,but smoking is aloud and thats not for us ,other then that we had a great stay for one night would stay here again when we are out this way

Room Tip: Vanity in bathroom is long enough for 2 people ,shower was great
See more room tips
  • Stayed: September 2013, travelled with friends
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Thank PAT W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 August 2017

Thank you for taking the time to complete this survey regarding your stay we hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Hotel

Address: 2007 E Service Rd, West Memphis, AR 72301
Phone Number:
Region: United States > Arkansas > West Memphis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 19 Hotels in West Memphis
Price Range: £45 - £60 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 126
Official Description (provided by the hotel):
Home of the Blues and your destination of your next great trip. Ideal West Memphis location is just 6 miles from downtown Memphis and the central business centers. The Clarion Hotel & Convention Center, West Memphis is just minutes from Memphis International Airport, Fed-Ex Forum and Auto Zone Park-Home of the Memphis Red Birds. Whether you are here for business or pleasure this Southern jewel is surprisingly inviting! Relax in your own elegant room featuring stylish decor and amenities, including a refrigerator, high-speed wireless Internet access and the best nights sleep you've had in weeks. Experience delicious Southern style dining at Atrium Restaurant or enjoy your favorite beverage in Cross Creek Bar & Grill. Where fresh vegetables meet the cross-roads of America. Just relax. Enjoy a swim in our unique style heated indoor swimming pool or energize in our fitness center. We even have the right space for your professional meeting. We're here, ready with all you need to make your trip to the Memphis area a success. We are the Clarion Hotel & Convention Center West Memphis, AR. ... more   less 
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