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FellowTraveler789803
Stafford, United Kingdom

Absolute nightmare

1.0 of 5 bubblesReviewed 12 Sept 2023
On room temp was 31.5 degrees. No air conditioning. Would not refund the booking. Told to obtain refund from customer services. Cancelled evening meal and breakfast. I did not require to be in a sauna.felt sorry for the staff as they stated head office wouldn't do anything about it. Did not seep very well. I will never use this hotel chain
Date of stay: September 2023
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (935)
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Traveller rating
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28 - 33 of 935 reviews
Reviewed 12 September 2023

During several warm days, the room temperature never dropped below 28°C. The windows don’t open more than a very small amount. It was impossible to sleep in such a hot room. No air conditioning. A portable fan in the room did nothing to help cool the room or allow fresh air in.

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gtol44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 August 2023

The staff are absolutely fantastic. Very friendly and polite. The facilities at the hotel however aren’t great. The rooms are extremely warm. A fan is provided but it’s very loud. We have a baby, the travel cot provided isn’t great. It’s poor quality and baby isn’t sleeping well in it. Where the rooms are very hot the window has to stay open and it’s very noisy outside. For the £800 odd we paid for the week, it’s not great. The only thing that saved it is the fact the staff are lovely.

Date of stay: August 2023
Trip type: Travelled with family
Thank Vanessa150815
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2023

Arrived at the hotel on Monday 21st August. I was made to feel welcome from the start. The food and service in the Restaurant was first class. With big Thank you to Michelle and her team who made me feel at home

Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank David O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 August 2023

Great Value for Money stay, Nice Breakfast and welcoming staff.
Came down to Cornwall for a weekend away and enjoyed it very much.
Room was a little warm at first but after discussing it with the staff on desk we got that sorted promptly.
Would 100% recommend again for a short trip away.

Date of stay: August 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Alexa J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 August 2023

Best location for getting on and off A30 to get to work and there's a maccies and starbucks for bit of food. Guys on the desk were great at check in and room is exactly what youd expect in premier inn.

Date of stay: August 2023
Trip type: Travelled on business
Thank Michael G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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