3 days after my vacation ended and I am STILL flabbergasted at how i was treated at this hotel. I booked a room months in advance at a special rate and on the day of check in at check in time (3pm) I was called and told i had no reservation, the hotel was oversold and the owner said "cancel 15 reservations", so mine was cancelled. I was told by the front desk that "I had no reservation at their hotel at this time". I was never asked if i wanted to pay full rate, was not offered a "walk", not even offered to be relocated at HILTONS expense to another hotel...just KICKED TO THE CURB. Hilton works really hard to maintain an exceptional rapport with their clientele and other "special" guests which is why this is such a disappointment. I guess the word "guaranteed" in the statement "Your room is guaranteed" is a complete lie. This hotel owner and his employees should be utterly ashamed of themselves for the way they handled this situation. Thank God the Holiday Inn Express was there to assist me with finding another room otherwise My wife and I would have been on the street for the weekend.
- Official Description (provided by the hotel):
- The Brand new Hampton Inn and Suites Bakersfield is a upgraded property with outstanding service and superior accomodations. The moment you walk into the friendly open lobby of this property, you sense the unique ambiance and quality. With 64 traditional rooms and 30 spacious suites, the inn provides high-end amenities, complete with friendly staff. Our famous Cloud Nine bedding provides ultimate in comfort for a restful sleep. We are minutes from downtown and great shopping opportunities. The Hampton Inn and Suites Bakersfield prides itself on the many dining options within walking distance, including Denny's directly adjacent to the property. All suites feature a wet bar with a microwave, and refrigerator. Our Suites are enticing to families traveling or other business travelers seeking high quality. An in-room desk and complimentary high-speed Internet access are standard. The Hampton Inn and Suites Bakersfield serves a "Hot on the House" complimentary breakfast from 6 to 10 AM daily and provides on the go breakfast bags during the week. A large meeting room with space for up to 65 suitable for corporate retreats or small meetings. Of special interest are the large outdoor heated pool and spa providing a welcome break from your long day. We also feature a fitness room, a 24-hour Business Center, a 24-hour suite shop. The Hampton Inn and Suites Bakersfield is directly off the freeway providing excellent location to downtown or other exciting stopping points in Bakersfield. We look forward to seeing you at the all new Hampton Inn and Suites Bakersfield...we love having you here! ... more less
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- Also Known As:
- Hampton Inn And Suites Bakersfield/Hwy 58, Ca
- Hampton Inn & Suites Bakersfield/Hwy 58, Ca Hotel Bakersfield