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“In need of a cool place to crash”

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Holiday Inn Express Hotel & Suites Banning
Ranked #2 of 7 Hotels in Banning
Reviewed 9 July 2014 via mobile

We planned on camping, however it was much too hot, we pricelined this hotel and it was just perfect. Enjoyed the cleanliness and comfort of the hotel. The staff was nice and personable. We only stayed one night but enjoyed a hot shower and nice amenities.

Stayed: July 2014, travelled as a couple
Thank Jmstch14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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70 - 76 of 143 reviews

Reviewed 5 July 2014

the person at the front desk was very polite and pleasant with a smile!! and the whole place when you see it from outside is nice and in side very clean smelling..and the housekeeping are always cleaning the hallways and all around. and when having breakfast downstair is very nice area too.and also our room was very clean and fresh!! Oh yeah and free WI FI :-)
thanks for making our stay very enjoyable. Great staff..! keep up the great work with a smile always.

Room Tip: very nice clean and great place to stay!!
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  • Stayed: July 2014, travelled as a couple
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Thank Alicia4Muz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

As requested, they gave us a room near the elevator. At first glance, everything seemed to be in order. The room was spacious and clean, with ample towels and a comfortable bed. Unfortunately, we discovered that the TV did not work and we were unable to access the free Wi-Fi. Later that evening, we discovered that we could not flush the toilet, which made noises all night long. To further disrupt our sleep, the air conditioner was noisy.

On the positive side, a Staff Member promptly came to our room to look at the TV and connect us to the internet. After much effort, she gave up on the TV, but was able to “trick the system” to access the internet. She also gave us a choice to move to another room or get a discount on the room charge. We chose the latter as we were only staying one night and were pleased to see a reduction of over 25% on our bill.

  • Stayed: June 2014, travelled as a couple
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Thank Alswed44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Banning, responded to this reviewResponded 4 July 2014

Dear Alswed44,

Thank you for taking the time to leave a review. I am glad that you liked our clean room and comfortable bed. We strive to give great and impressive service to all of our guests and it is regrettable we fell short of your expectations during your stay. Please accept our sincere apology for the issues you experienced with the bathroom facility and air conditioning unit. Rest assured that we take all comments and suggestions seriously so that we can improve and provide remarkable service that our guests deserves.

Sincerely,

Charisse V.
Case Manager
IHGCare

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Reviewed 1 May 2014

Stayed here for a few days. The outdoor pool was freezing despite the temperature outside, the hot tub was nice. The staff seemed misinformed or not very responsive to guest's needs. The bed in my room was hard and the pillows gave me a neck ache. The worst part was the noise level. You can hear everything that goes on out in the hallway as if it is right in your room. Not the worst hotel I have stayed in, but pretty pricey for the area and what you get.

  • Stayed: March 2014, travelled on business
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Thank WeekendGetawayJunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiebanning, General Manager at Holiday Inn Express Hotel & Suites Banning, responded to this reviewResponded 13 May 2014

Dear Guest,

We apologize for the pool being dirty. The winds blew for multiple days (24 hours a day). Our attempts to try and clean it during these heavy winds would have been frutile and unsafe. We will defintley look into our procedures and see if there is another way to handle this during htese high winds. Again we thank you for being a guest.

General Manager

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Reviewed 21 April 2014 via mobile

My husband and I stayed here as a break during a long backpacking trip. The room was very clean and comfortable.

Kate, at the front desk, went out of her way to help us out. She was all smiles whenever we saw her during the 2 days.

The breakfast was kept well stocked, even with large groups hitting at once.

We will recommend this hotel to anyone needing a clean quiet place in the area.

Stayed: April 2014, travelled as a couple
1  Thank AZ_Divers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiebanning, General Manager at Holiday Inn Express Hotel & Suites Banning, responded to this reviewResponded 23 April 2014

We greatly appreciate your review and thank you for your kind words. We look forward to seeing you again.

Thank you,

Del
General Manager

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Reviewed 1 April 2014

Everything you would expect from a Holiday Inn Express. The room was a good size with nice bed and fresh linens and towels. The breakfast is the standard Holiday Inn express breakfast which has a good choice of hot and cold items. The pool is quite small but not at all busy. The hot tub was great but the water in the pool was cold. The pool area was shielded well from the freeway. Staff were all really friendly and helpful.
The hotel is located just off the freeway and really easy to find. It is very near to the Cabazon outlets so very handy
The only issue we had was that each day fresh towels did not arrive in the room until late afternoon.

Room Tip: Top floor always If you want to see a sunset choose a room on the west side. If you wan to see a s...
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  • Stayed: March 2014, travelled as a couple
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Thank MoJoTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

I've been coming to this hotel for about 3 years but it is not being maintained very well. It is clean and safe but little things that matter are not being taken care of. Today after checking in I found my room desk chair broken and unsafe to use. It was replaced per my request but it should have never been left this way. The business center printer was broken, the exercise room door had a dead car key reader and the front desk had to open it each time. The internet is very slow also. If this keeps up I will be staying at the nearby Hampton Inn.

  • Stayed: March 2014, travelled on business
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Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiebanning, General Manager at Holiday Inn Express Hotel & Suites Banning, responded to this reviewResponded 1 April 2014

Dear Rick B,

Thank you so much for your review. We greatly appreciate your feedback and will use this information to better our Hotel. We value each one of our guest and will always look for ways to improve. Again I Thank you. If you like you are more then welcome to contact me at the Hotel any time to discuss.

Del Crawford
General Manager

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Additional Information about Holiday Inn Express Hotel & Suites Banning

Address: 3020 W Ramsey St, Banning, CA 92220-3724
Phone Number:
Region: United States > California > Banning
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Banning
Price Range: £86 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Banning 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
This beautiful new Holiday Inn Express & Suites Banning, California opening 1st Quarter 2009 is conveniently located off of Interstate 10. This first stagecoach town is nested between Palm Springs and Ontario in the heart of the San Bernardino Valley. The area presents historic values and modern opportunities, local businesses include Lowes Distribution Center, Arrowhead Bottle Water and San Gorgonio Memorial Hospital. Whether you are traveling on business, with family, visiting nearby attractions, or camping anywhere around the San Bernardino National forest after a long day you can get comfortable in our state of the art guestrooms or spacious suites featuring 32 TV s. Stay in touch with friends and family with our complimentary high speed internet access in all rooms or our 24 hour business center. Start your day Smart with a complimentary HOT breakfast or stay fit at our fitness center. ... more   less 
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Holiday Inn Express Hotel And Suites Banning

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