I normally don't believe in leaving bad reviews for businesses but this hotel deserves it. I was renting their meeting for the last 2 years. I normally send out my schedule to the DMV for the year. Which is very time consuming. I also pay the DMV to license me for a location which is the Hyatt House. I spent $1000 advertising for that area, to build up that area to draw customers. Well, this year, 3 months later, after they changed management once again, they raised my rates by 40% ($100) more. When I called to negotiate, the sales rep I talked to (which I won't name names), she was very "curt" with me and defensive. When I explained to her that I couldn't afford the new rate and why didn't let me know in the beginning of the year. She couldn't explain why. I told her, I would be losing alot of money and I would have to spend more money all over again looking for a new meeting room. She said, she would call me back after she looks into it, 2 days later she calls me and tells me she's sorry, that's the new rate for the room. So I told her, Well I can't do business there.
This hotel has a LARGE turnover rate for management, front desk employees and sales reps. I was constantly dealing with new people. The sales rep. I dealt with when I first started doing business there was willing work something out with me. She was great and they lost her. She left the company. So something is not right.
This has been a HUGE inconvenience to me as now I have to start all over again and spend more money again to hold my classes elsewhere.
I will say the front desk people were great to deal with, but it seemed every time I went there there was always someone new. But either way, they were courteous and friendly.
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- Also Known As:
- Hyatt Summerfield Suites Belmont/Redwood Shores Hotel Belmont
- Hyatt Belmont Redwood Shores
- Summerfield Suites Belmont Ca
- Belmont Hyatt
- Belmont Summerfield Suites