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“Perfect for tournament”

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Best Western Plus Heritage Inn
Ranked #1 of 2 Hotels in Benicia
Certificate of Excellence
San Rafael, United States
1 review
“Perfect for tournament”
Reviewed 14 July 2014

Stayed here for a Benecia softball tournament. Great accommodations, easy access to the field. VERY comfortable beds, Pool was on the chilly side- but the girls did not mind! Breakfast had great options

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this review, 19 August 2014
It is always a pleasure having sports teams stay here at the Best Western Plus Heritage Inn - Benicia. It’s not uncommon to have opposing competitive teams become friends as they enjoy our pool. These young athletes have a high level of energy that our pool seems to help satisfy. It is such a delight to see them in the breakfast area fueling up before their game. We look forward to your next stay, and thank you very kindly for taking the time to give us a review.

All the Best,

Geraldine Felaire (GM) and Staff
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333 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Kansas City, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 July 2014

A very good friend of mine who lives in nearby Napa, CA recommended this hotel our family. We stayed six nights and it was a very good decision. The hotel is very clean and recently renovated (2 years ago). What I liked best was that the rooms are clean & spacious & updated hotel, beds were so comfortable, LARGE plasma Phillips TV, gas station is next to the hotel (convenient!), and freeway is next to the gas station (bonus!). I've stayed in many hotels and this is the only one for the hotel rate that had a plasma TV this big in our room. The kids loved it! Although the freeway is near the hotel, it was not noisy during the night. It never bothered us the entire six days. Maybe if you are a VERY light sleeper. You can always request a room on the opposite side of the hotel. We especially enjoyed the variety of breakfast served. The eggs were served different ways every day not the boring same thing every day. A light dinner and drinks are served at 6 pm. There is absolutely nothing we didn't like about this hotel. We needed tickets to Six Flags Discovery Kingdom and they sell tickets cheaper than buying them online (saved money on the online processing fees). We saved so much money staying here. The staff was very friendly and helpful. The drive to San Francisco was only an hour away and about 15 minutes from Six Flags. Again, a local friend of mine who knows the area recommended this hotel and we were very pleased.

  • Stayed July 2014, travelled with family
    • Value
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Helpful?
1 Thank seasideview2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this review, 19 August 2014
We thank you for your enthusiastic response. Many of our guests stay here for long durations, so we make a special effort to keep our breakfast choices bountiful. We have received many similar compliments regarding the convenient location when enjoying San Francisco, or the Napa Valley, especially considering how much more affordable our rates are in comparison. We are so glad you were pleased during your stay with us. We hope to see you and your friends and family members soon. It was our absolute pleasure having you as our guest.

Best,
Geraldine Felaire (GM) and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Verne
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 30 June 2014

We stayed here for three nights while attending a function in Benicia. We were given an up graded room at check in which was a pleasant surprise. In the room we found it to be clean and well stocked with all of the usually hotel items. Had a partial view of San Francisco bay from our window which was nice. Close to everything in Benicia and a good base for trips away from Benicia.

Room Tip: Rooms on the south side have a better view while the rooms on the north side might be quieter as the...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank mans265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this review, 19 August 2014
We’re so glad you enjoyed your free upgrade. We always try to match the best room type for each guest, and are happy to give upgrades when available. We look forward to accommodating your next Benicia adventure, as well as others in our many surrounding areas.

Sincerely,

Management and Staff
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Vancouver, Canada
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 June 2014

We stayed at the BW in Benicia on our way to Sonoma. The staff at the front desk was extremely nice and professional - they really made us feel welcome! The room was fine and bed was comfortable. It was clean but unfortunately we found some hair in the tub before we had a shower. We took a picture and we told/showed it at the front desk. Since we had paid through Hotwire they were not able to give us a refund or discount but they were very apologetic and they did all they could to make it up for us. Breakfast was included and it was up to standard with somebody there cleaning the tables and restocking food consistently. We did not use the pool but it looked nice and well maintained. All in all we were satisfied with our stay. Good value for what you pay.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Giorgie09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this review, 19 August 2014
Thank you for choosing the Best Western Plus Heritage Inn Benicia for your Sonoma getaway. Thank you also for taking the time to respond on line. We take very seriously all guests comments and use feedback to ensure adjustments are made which bring our guests back to us again and again. Your compliments and referrals are greatly valued. We continuously strive for complete guest satisfaction and look forward to your return visits.

All the Best,

Geraldine Felaire (GM) and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SAN DIEGO, United States
1 review
Reviewed 26 June 2014

New Lobby is really nice and the Evenings in Benecia are our favorite place of the year. The Hotel is Clean and we had 24 Rooms. Looking forward to 2015 for our next trip back to this Hotel. Good Value for the Hotel, Location and effortless to make Group Reservations.

  • Stayed June 2014, travelled on business
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Review collected in partnership with Best Western

Helpful?
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gnubla, General Manager at Best Western Plus Heritage Inn, responded to this review, 19 August 2014
We take great pleasure in accommodating groups such as weddings, family reunions, high school reunions, birthdays, graduations, and many more. It’s so gratifying to know you and your group had such a pleasant experience during your stay. Thank you for the lovely compliments concerning your group reservations. We’ll see you in 2015!

Management and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 17 June 2014

Exceptional service and accommodations,the staff were always available when needed. The location of my room was very convenient for me. From the room I was able to overlook the swimming pool and enjoy the evening breeze on the veranda outside the room.

  • Stayed June 2014, travelled solo
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Review collected in partnership with Best Western

Helpful?
Thank 978elmerh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manteca, United States
1 review
Reviewed 16 June 2014

nice stay me and my family went to six flages with four kids and 4 adults we stayed and really enjoyed the service the pool the staff the big rooms very clean and that everything was in working order with easy route off the freeway nice view thank you agian from all of us

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Niomi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Heritage Inn

Property: Best Western Plus Heritage Inn
Address: 1955 E 2nd St, Benicia, CA 94510-2201 (Formerly BEST WESTERN Plus Heritage Inn)
Phone Number:
Region: United States > California > Benicia
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Benicia
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Best Western Benicia
Benicia Best Western
Best Western Heritage Hotel

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