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DoubleTree by Hilton Berkeley Marina
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Reviews (2,067)
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Reviewed 1 August 2014

This was my second trip to the San Francisco area and this hotel was my fist choice. The view of the bay is spectacular. One can see the San Francisco skyline, the Golden Gate Bridge, Alcatraz in the background. Sailboats in the harbor just outside the hotel. The breakfast is awesome. Custom omelets and the fruit is fresh and ripe! I really don't want to give a good review in fear that the word will be out and it will be hard to book a room in the future. I think its a little over priced, but its comparable to the rates of the other hotels in the bay area.

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBerkeleyGM, General Manager at DoubleTree by Hilton Berkeley Marina, responded to this reviewResponded 5 August 2014

We love being your first choice of accommodations in the area! Thank you so much for letting us know about your stay at the DoubleTree by Hilton Berkeley Marina. From the beauty of the bay, as seen from our property to your excellent breakfast dining experience the next day, we are thrilled your visit was so positive. When an encounter is this positive you can’t keep it a secret! It will be our privilege to welcome you again.

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Reviewed 1 August 2014

Situated next to Marina, pleasant views, view of San Francisco across the bay. Hotel provides shuttle to BART metro system, but you need to make seat reservation well in advance. Hotel seemed to be somewhat isolated. We arrived to hotel at 130pm,told could not check in until 4pm room was not ready !! I understand this is policy, but we have stayed at many. many hotels and very usually they allow travelers to check in early. However when we did get our room we had been upgraded to a suite, which was very nice, very spacious, clean and comfortable, with a view of the marina. Buffet breakfast very good, dining room pleasant with nice marina views. OH, they do give you fresh hot baked cookies on check in and bottle water !! General overall appearance of public areas, needs some paint work and redecoration in hallways, elevators, etc. Would we go again ,probably not, it just was not easy access to San Francisco.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank tourcox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBerkeleyGM, General Manager at DoubleTree by Hilton Berkeley Marina, responded to this reviewResponded 5 August 2014

Thank you for taking the time to share your impressions of the DoubleTree by Hilton Berkeley Marina. We are so glad you enjoyed many aspects of your stay, including our warm chocolate chip cookie welcome and upgraded accommodations. We do apologize if you were frustrated by any of our policies. It is always our goal to satisfy any guest requests, including those for an early check in when we are able. It is our hope that you will reconsider another stay in the future.

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Reviewed 31 July 2014

I stayed at this location on the recommendation of a friend and was excited about what I had heard about the view. In that respect the hotel was very nice but the balance of the experience was disappointing. The on-site restaurant is OK at best and there a few options without getting in the car and driving a few miles. The staff was very friendly but the housekeeping in the public areas needed attention. I worked out three days running and the same trashthat was under a piece of excercise equipment on one day was still there on day three. The grounds are very nice to take in the great ocean (bay) breeze. Bottom line, good view, good walking trails nearby but not a great overall value.

Room Tip: Defintely request a room with a view of the marina and bay.
  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
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1  Thank Curt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBerkeleyGM, General Manager at DoubleTree by Hilton Berkeley Marina, responded to this reviewResponded 5 August 2014

While we are glad you enjoyed the views as well as well as the areas surrounding our property, we must apologize if your encounter at our hotel was less than it should be. We can understand any frustrations that you must have felt during your visit and sincerely apologize for any inconveniences. Please know that your comments are being shared with the appropriate departments to re-emphasize the high standards we wish to deliver to all. We encourage our guests to alert management when there are any problems with any area of our property, as we want to ensure that each guest is fully satisfied. Your experience does not reflect the standards that we strive to provide and we hope you'll allow us the opportunity to welcome you back. Thank you.

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Reviewed 31 July 2014

They Hotel is average but the location is beautiful. Being on the marina it is just a short walk to view the bay and enjoy a peaceful sunset with view of San Francisco and the Golden Gate Bridge. The Room was clean and comfortable. The restaurant was over priced and very poor service. We arrived for a late dinner in the restaurant. We were seated but then never approached by a waiter. About waiting for 30 mins, We then spoke to someone in the bar and they said the section was closed but would send someone over. Why would they seat us in a closed section?? However after waiting for about an hour we left with out any service. We then told the front desk staff that we did not get any service. They apologized and thanked us for letting them know. Breakfast was a better experience but unless you buy the buffet don't expect quick service. The buffet is $18 for food that you would normally get for free in most hotels plus a few hot items that are not fresh.

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBerkeleyGM, General Manager at DoubleTree by Hilton Berkeley Marina, responded to this reviewResponded 5 August 2014

Thank you for your review. Please accept our sincere apologies for any inconveniences that you encountered throughout your stay with us. We're deeply saddened that your experience did not reflect the type of service we expect from all of our associates and we can assure you that your comments will be shared with everyone here. Your detailed and honest review allows us to make the necessary improvements for our future guests while dining with us and we thank you for taking the time to share your feedback. We regret that your experience did not match the high standards we strive to achieve and hope you'll allow us another opportunity to welcome you back.

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Reviewed 30 July 2014

My stay at the Doubletree Berkeley Marina was great! Excellent room service that is fast and available whenever I needed it. The hotel has a great bar with excellent views. Fantastic walking path around the hotel on the Berkeley Marina. Excellent room with a view of the Golden Gate Bridge and San Francisco. Swimming pool has way too much chlorine for me to use. Chlorine smell in the downstairs of main building. Long walk to get ice and snacks.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with DoubleTree by Hilton
1  Thank Roy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBerkeleyGM, General Manager at DoubleTree by Hilton Berkeley Marina, responded to this reviewResponded 5 August 2014

Thank you for letting us know your say at the DoubleTree by Hilton Berkeley Marina was great! From your accommodations to the views and in room dining service, we are so glad everything was, as you put it, excellent! The walking paths surrounding our hotel are something that all of our guests really appreciate so they can take in the natural beauty of the area. We do apologize if found anything amiss in the pool area. With an indoor, heated pool sometimes the scent is very apparent. We take special care to ensure that the proper amount of chemicals is used to keep our guests safe. It is our hope that we have the chance to welcome you again.

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