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“Expansive hotel over the bridge from SF” 4 of 5 bubbles
Review of DoubleTree by Hilton Berkeley Marina

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DoubleTree by Hilton Berkeley Marina
Ranked #3 of 20 Hotels in Berkeley
GreenLeadersSilver level
Honey Brook, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Expansive hotel over the bridge from SF”
4 of 5 bubbles Reviewed 26 August 2014

The staff were very accommodating and it was nice being able to walk by the marina. Free parking anywhere near SF is always a plus but having to pay for wi-fi was a bit of a downer. Booked a premium room with a balcony, appreciated the extra space but the layout was odd, L shaped with nothing but a desk and tv that seemed too far away from the bed. Also wound up on the inside of the quad so it was pretty much a view of other rooms across the way. Was expecting a better view of the marina area.

Room Tip: If you can, spend the extra money for a true view of the marina area.
See more room tips
  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank JohnW52843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBerkeleyGM, General Manager at DoubleTree by Hilton Berkeley Marina, responded to this review, 2 September 2014
We are so glad that our location added value to your stay with us at the DoubleTree by Hilton Berkeley Marina. Taking a stroll around our outdoor spaces is something that many of our guests appreciate and it is great to know you enjoyed the hospitality of our associates. As you mentioned, parking here is complimentary, but we would like to point out that our wireless Internet is also free for basic access. Please know if there is ever any way we can make you more comfortable, our staff is always on hand. It is our hope that you will visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,763 reviews from our community

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    378
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (381)
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English first
Level Contributor
341 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 bubbles Reviewed 25 August 2014 via mobile

Didn't have many choices as it was approaching Labor Day weekend and kids in town with families to start college. Beds ok- nice comforters. Beautiful view. Food good. Not great desk service. Office convenient. Nice walking in the surrounding marina.

Stayed August 2014, travelled on business
Helpful?
Thank MontanaLaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBerkeleyGM, General Manager at DoubleTree by Hilton Berkeley Marina, responded to this review, 2 September 2014
We value the opinions of our guests and want to thank you for taking the time to share your impressions of our hotel. While it is great to know you enjoyed many aspects of your time with us, from our views to the comforts you found in your guest room and more, it is regrettable if not all areas were to your satisfaction or if the service of our associates was not as it should be. Please know that we will share your comments with everyone here as hospitality is very important to us. It is our hope that you will consider another stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 23 August 2014

Very disappointed in the food (specifically relating to allergies) offering. Made mistakes 3 times in the same day - even after the first mistake was discussed with Management.

If you have severe food allergies, I am not confident that they will look out for your needs, nor will they give your needs the same attention they give their own.

I expected far better from this property. I had a good previous experience, but 3 times in the same day? Really.

I don't feel safe in bringing my wife to the property. It's too bad,b ecause theyhave a nice location.

Room Tip: Higher floors (the 4th floor) has the chance for better cell wservice if you are on Sprint. Otherwi...
See more room tips
Green Features: They are making an effort to be eco-friendly. They have different trash cans in the room so that recycling can occur.
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBerkeleyGM, General Manager at DoubleTree by Hilton Berkeley Marina, responded to this review, 26 August 2014
Thank you for taking the time to share your thoughts. We are troubled by the information you have shared here as we take the well being our our guests very seriously. It is truly regrettable if there was any misunderstanding of dietary restrictions and we deeply apologize for any inconveniences that you encountered due to any miscommunication of your needs. Please rest assured that we have immediately notified our management team and dining associates and these issues will be addressed. We hope you'll allow us the opportunity to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 23 August 2014

This is in a great location. We loved being near the water and enjoyed the walking trails. It is close to Berkeley but the walk there felt uncomfortable. The hotel offers a shuttle. The staff were excellent, welcoming and offered us all kinds of goodies. Breakfast was very good, with an omelette station on Sunday. The room was fine, with a balcony that overlooked the parking lot and the former landfill which has been replanted and is in the process of becoming a wetland. We loved walking the little peninsula and exploring the marinas and piers. Considering all the goodies offered at check-in I will say it is a decent price for the location (which is still very expensive for most normal people!) So amazing to see the sunset over San Francisco Bay!

The hotel itself is somewhat dated, which will one day be charming but not yet. There are pools and hot tubs. Being right there on the marina was great!

Room Tip: marina view of course!
See more room tips
Green Features: Oh dear, they boast a grass lawn which is an ecological sin ...
  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBerkeleyGM, General Manager at DoubleTree by Hilton Berkeley Marina, responded to this review, 26 August 2014
At the DoubleTree by Hilton Berkeley Marina, we have put a great deal of thought into providing our guests with a balanced, refreshing environment and we're thrilled to read that the location and the views from our property were some of the highlights of your experience. Our location is just minutes from downtown Berkeley and our complimentary shuttle will deliver you to any point within a three mile radius of our hotel. A delicious breakfast dining experience can be the perfect cap on your stay. We would hope that you would consider visiting us again so you may again experience many amazing amenities.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 21 August 2014 via mobile

Worn down carpet. Very worn down bath. Smelly hallways and the reception smells of chlorine from the tiny pool. Also, we found a sewing needle on the floor next to the bed. Chances of staying here again are slim. To end on a positive: the location provides easy access to Berkeley.

Stayed August 2014, travelled as a couple
Helpful?
Thank Gerrit D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBerkeleyGM, General Manager at DoubleTree by Hilton Berkeley Marina, responded to this review, 26 August 2014
Thank you for sharing your comments as well as your appreciation for our Berkeley location. We must apologize if you were not as impressed with our accommodations or if you experienced any issues with regard to housekeeping. Your comments will be shared with everyone here to ensure that all are meeting our strict attention to detail. It is our hope that you will consider staying with us again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marina
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 21 August 2014

Our check in was very quick and we were quite surprised to be able to get our room so early. The staff we engaged with were polite and helpful with any questions we posed. Our room was large, clean and comfortable, especially the bed. The view of the marina and San Francisco in the distance as well as the bridges with an overlay of high fog was beautiful. We only wished that there would have been a small refridgerator in the room.

  • Stayed August 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gordon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBerkeleyGM, General Manager at DoubleTree by Hilton Berkeley Marina, responded to this review, 26 August 2014
We are truly appreciative of your kind review of the DoubleTree by Hilton Berkeley Marina. It is certainly our pleasure to provide you with a comfortable stay and exemplary service. We are fortunate to have some amazing views of the area and we appreciate your letting us know you enjoyed gazing at the water and the city beyond. Please know that refrigerators are available upon request. We hope to welcome you again for your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
2 of 5 bubbles Reviewed 21 August 2014

I was told the room has a private balcony, which is what won us over the possibilities of staying at another hotel. But the clerk neglected to inform us that the room we booked is overlooking the parking lot, not the water! In addition, the furniture were so dirty, my husband had to put towels over the chair where he sat. Bathroom is so small, we laughed and said we need to walk sideways like a crab.

  • Stayed August 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 216suzannec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBerkeleyGM, General Manager at DoubleTree by Hilton Berkeley Marina, responded to this review, 26 August 2014
Thank you for taking the time to share your comments with us. Your perspective is certainly appreciated as we are always eager to learn from all of our guests experiences. While it is not clear as to the circumstances surrounding your booking, we regret any inconvenience you may have encountered or if the views from your guest room were not as you had anticipated. Please know that we have shared your concerns regarding your room cleanliness with the head of our Housekeeping Department. We hope we have another chance in the future to offer you the experience you deserve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Berkeley Marina

Property: DoubleTree by Hilton Berkeley Marina
Address: 200 Marina Blvd, Berkeley, CA 94710
Phone Number:
Region: United States > California > Berkeley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Berkeley
#4 Business Hotel in Berkeley
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Berkeley Marina 3.5*
Number of rooms: 378
Official Description (provided by the hotel):
Breathtaking views of the Bay Area, San Francisco skyline and Golden Gate Bridge usher guests into our elegant lobby. Our beautifully appointed guestrooms and suites include private balconies or patios, and are available with Berkeley Hills, Courtyard, or Marina views. Our 378 guest rooms include all the comforts of home, including high-speed Internet access and luxurious Sweet Dreams beds. Guests are also offered fine hotel amenities, which include an indoor family pool and spa, indoor lap pool, well-equipped Fitness Center, and sauna. Enjoy the finest in California cuisine at our waterfront restaurant, Bay Grille, or relax with your favorite beverage at sunset in the Bay Lounge. ... more   less 
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Also Known As:
Doubletree By Hilton Berkeley Marina Hotel Berkeley
Doubletree Berkeley
Berkeley Doubletree

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