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“Great location and comfortable rooms, but inconsistent service”

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Montage Beverly Hills
Ranked #9 of 15 Hotels in Beverly Hills
Certificate of Excellence
Wellesley, Massachusetts
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great location and comfortable rooms, but inconsistent service”
Reviewed 6 September 2012

Agree with the other recent reviews about the valet staff. Definitely could use a little training on treating guests equally. We pulled up to the valet area, and got out of the car to check-in. A valet staff walked right by us and went to a lady that pulled up behind us. Not sure what his method was in approaching guests, but this was not a good start. Luckily, the front desk and concierge staff were completely opposite of the valet. Friendly, accommodating, humorous and welcoming during check-in and check-out. The rooms were spacious with high ceilings and comfortable décor. We walked into the room with some lovely dessert and treats laid out. The bathroom was clean and a decent size with a rain shower, separate tub and double sinks. We went to The Conservatory Grill for breakfast. Loved the open roof and a great view of Hollywood hills… it’s a very convenient location for shopping and restaurants in Beverly Hills period.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank choubella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (125)
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Berlin, Germany
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 September 2012

The Montage Beverly Hills is without doubt a Beverly Hills celebrity! And that's not easy in a town full of celebrity hotels! The Montage Beverly Hills however manages to provide all the trappings of a 5 star hotel, seriously comfortable and luxurious rooms (I stayed for 2 nights in August 2012 and had a deluxe room overlooking the small green park next to the hotel) , great food and service but none of the formailty and pretence that often comes as part of the deal! It's sophisticated whilst relaxing and seamlessly caters to a mix of movie moguls, smart vacationers and "ladies who lunch/spa/have a spot of cosmetic surgery"! And this only works because of an amazing group of staff who seem to get the balance of 5 star service with a relaxed approach, just right. Locatrion is everything and the hotel is at the epi-centre of Beverly Hills shopping and dining action- no complaints there. Service was great with the exception of one little "concierge moment" but that quickly passed! My only very slight negative was the swimming pool - whilst you can't do much about your fellow guests ( a truly vile family had taken up residence when I visited the pool), the pool itself needed some tiles replacing which was a little suprising given that everything else in the hotel was in pristine condition. I'm sometimes a difficult traveller to please and all Beverly Hills hotels have there pluses and minuses but The Montage does a great job of keeping all of it's guests happy!

Room Tip: Go for a room over looking the little park next to the hotel- you forget you are in the city!
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  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grant H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 September 2012

I save up so I can treat myself and my man to a day or 2 at the Montage Beverly Hills a couple times a year, to come up from San Diego for a romantic getaway. Normally upon my arrival, I am greeted warmly and attentively. Imagine my disappointment when I drove up to the valet, and the gentleman in the brown suit (not with the hat) approached my car and first assumed I was coming for lunch. I was beaming with a smile, so happy to have arrived after the 3 hour drive up, and he was kind of snotty in his tone. I politely said, "no, I am a guest checking in." He rolled his eyes and asked about my luggage, which I said was on the back seat, and yes, I could use some help with it. Instead of the normal bell person coming with the cart to assist, this rather terse gentleman had my car driven down to the parking. I asked about my bags, and he snapped that they would be brought up, don't worry. Then he promptly left to go take a picture with his cellphone camera of the Ferrari parked in the valet area. I have never been treated so rudely at the Montage. The front desk check-in was courteous and delightful, as usual, so I felt a little better. Ismael, the bellman, came up to my room a few minutes later, but he had the wrong bags. I explained to Ismael that the terse man at the valet had them drive my bags with my car down to the parking lot. Ismael promptly went back downstairs and found them. He was very sweet.

I had booked a special spa package and was really looking forward to a relaxing spa treatment, but when I called to book just a manicure to start, I was told there were no nail services available at all that day. They should warn you when you book that certain services may not be available. I went down to the front desk to ask what else might be available, and Jennifer there quickly offered a food and beverage credit, which I happily accepted. It would give me a great opportunity to introduce some of my colleagues in my Century City office to The Montage, as a great place to come relax and also to entertain important clients. Unfortunately, that did not turn out so well.

Normally, I love the Parq Bar, and Matt Landes there does an exceptional job in treating the guests there like royalty. However, he was not there that night (it was a Wednesday) and the music in the Parq Bar was deafening and service poor. I had my colleagues meet me there so I could show them how great the Parq Bar and Scarpetta is, but there were only 5 guests in the Parq Bar that night and the loud music made it very uncomfortable. As we waited for our drinks, my guest noticed the bartender or barback picking the back of his teeth with a pencil or stick of some sort. I was mortified!!! We couldn't stand the loud music (mind you, we are all in the age 30-40 range) and that toothpick incident grossed us out, so we moved to the Library. Even in the Library, the music was still so loud, we had to shout to hear each other. We decided to close out our check and move over to Bar Scarpetta, where Paige provided top-notch service to us.

The rooms are not as loaded with amenities as they once were (they have cut back on the Agraria bath products, and do not give you the lavish amenities that the Laguna Beach Montage does), and my room was very noisy! I am not sure what has happened since the last 3 or 4 times I have stayed in the beautiful Superior Room, but there was this dinging noise everytime the air conditioning would come on, all hours of the night. It kept waking me up :( Also disappointing was finding out the Conservatory Grill balcony overlooking the Beverly Canon Gardens is no longer open for dining...I always look forward to enjoying breakfast overlooking the gardens and up into the Hollywood Hills. Not too terrible to have to settle with dining in the enclosed area by the pool, but it just isn't as special.

I most likely will stay at The Peninsula next time and give them a shot, as things at The Montage are not at the 5-star impeccable level of service I had been accustomed to by them.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Marianna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontageBH1, Manager at Montage Beverly Hills, responded to this review, 7 September 2012
We regret that you left Montage Beverly Hills feeling dissatisfied and hope you will accept our sincere apologies. We will be reaching out to you directly to further discuss the issues you experienced so that we may address them with our team immediately. We hope to rectify your experience.

Sincerely,
David Hoffman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 August 2012

Great location.
Room (corner suite) was very spacious.
Nice touch of a monogrammed pillow with our initial.
Great bed linens.
Great TV's.
Shower is in the tub/jacuzzi (really, you couldn't make stand alone shower work in that large space?)
No make-up mirror (only complicated by barely adequate bathroom lighting)
I get this is supposed to be a first class hotel environment...but can you please put an iron/iron board in the closet? We don't always have time to wait for things to be pressed.
First impression was blown (had to wait 5 minutes for someone to appear when we drove up)
Very courteous and attentive front desk staff
Service and food selection at upper level cafe (by the pool) was just OK (not worthy of a hotel of this class). It took a long time for our bottle of wine to arrive...then it was warm.
Lobby bar staff was exceptional one night and weak the second night.
Room service was up to standards.
Concierge staff was fantastic.
Valet had a second failing when we had to wait 15 minutes for our car (after calling ahead of time). Partial redemption by providing great advice on an alternate route to the airport, with cold waters waiting in our car.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chuck D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYC
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 August 2012

The best of the best.
Fine service and amazing bed, room and room service.
Not a bad thing to say about this spot on Canon Drive.

The best hotel in LA now.
Well done!

When it opened, right as the economy crashed, I wondered if they would sustain the service and brand. But it's been a home run from the start.

Brad

Room Tip: Check out the poolside views and dining options. Plus the newish Scarpetta on the ground floor is go...
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bradlamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 August 2012

I am a frequent traveler and LOVE nice hotels. I am a huge fan of Montage in Lugana Beach,but didn't try Montage Beverly Hills because I couldn't imagine this hotel without the beach outside my window.
Four Seasons hotel was too booked to take me so I decided to try Montage BH. From the minute I arrived at the front desk, they all greeted my name, who doesn't want to feel special. The first room was beautiful and big, however I felt like the people on the street was at eye level, so I asked to move to a higher floor.
Mallorie at the front desk was so gracious and kind, not only was I moved to a higher floor with a Great view of Beverly Hills but I was also upgraded to a bigger room which made my week of work feel more comfortable.
Every morning I looked forward to my workout because the gym was super amazing with state of the art equipment.....Oh and let's not forget the SPA ,truly one of the best and if you are a spa queen like me... This hotel is worth staying for that reason alone.
My only little disappointment was the pool area, beautiful views being on the top floor but small so you are a bit on top of each other....but then again a good way to meet people.

Room Tip: Loved my room with the view of Beverly Hills and full of light 544
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank June747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stamford, Connecticut
Level 6 Contributor
103 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 August 2012

The best inner city hotel I have ever stayed in. Great staff from check in to concierges, Beautiful rooms. We celebrated a wedding there, and the staff did everything to make all of the guests welcome. This hotel was redone about 5 to 7 years ago we were told, and it looks like it has older period grace. There was a great pool and restaurant up on the roof and a beautiful spa- recognized as one of the 5 best in L.A. area.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Montage Beverly Hills

Property: Montage Beverly Hills
Address: 225 N Canon Dr, Beverly Hills, CA 90210-5301
Phone Number:
Region: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Beverly Hills
#3 Business Hotel in Beverly Hills
#5 Romantic Hotel in Beverly Hills
#6 Spa Hotel in Beverly Hills
#8 Luxury Hotel in Beverly Hills
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Montage Beverly Hills 5*
Number of rooms: 201
Official Description (provided by the hotel):
Steps from Rodeo Drive, the luxurious Montage Beverly Hills features 201 guestrooms, inclusive of 55 suites; two restaurants including Chef Geoffrey Zakarian's debut West Coast restaurant, Georgie, and The Rooftop Grill; a 20,000-square-foot, two-story Spa Montage Beverly Hills featuring L.RAPHAEL; Paintbox, the exclusive children's program featuring themed days, indoor and outdoor activities; and a rooftop pool with breathtaking views of the Hollywood Hills. ... more   less 
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Also Known As:
Montage Beverly Hills Hotel Beverly Hills
Montage Hotel Beverly Hills
Beverly Hills Montage Hotel

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