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“On Par with a Sheraton”

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Montage Beverly Hills
Ranked #10 of 15 Hotels in Beverly Hills
Certificate of Excellence
Reviewed 7 May 2014

We've stayed at the Montage Laguna property and it far exceeded our expectations. So when we decided to celebrate our anniversary at the Beverly Hills location, we assumed it would be the same. Sadly, that was not the case.

From what we learned after the face, this is the only Montage property that isn't a "resort" and is simply a city hotel that is vertical (everything squeezed into one building). Wish we had known that before hand.

Without going into every little detail, our experience was one short coming after another. We were told our room would be ready at a certain time and it wasn't. We were told our room keys would be sent to the pool area (where we waited several hours) and it wasn't. We spent most of our time at the pool and dining area at the top of the hotel and the service was horrible. Perhaps it was because it was Easter weekend and the staff couldn't keep up with the crowd of guests but we've had far better service at a Sheraton hotel. Drink and food orders took 25 minutes each time and just finding someone to help was a challenge.

For breakfast the next morning (again at the rooftop area), we didn't see any crowds but still experienced poor service. We had to go to the hostess and ask if someone could take our order and then had the do the same thing when it was time to get our bill. In between that time frame was a joke (the employees walked by us as if we weren't even there). We overheard others complaining about the same issues so it wasn't an isolated case. And, yes, we saw some "celebrities" but big deal. I wish we had been warned that this wasn't anything like the Montage Laguna experience.

We did appreciate the efforts by one of the front desk people who tried to fix things during our check in and then again during check out. That was appreciated but we still left with a sour taste in our mouth. The nicest part of our weekend was walking across the street to Spago's for dinner --- the service there was top notch and the food was excellent. Take note Montage B.H. -- that's how guests want to be treated.

Our room was very nice and comfortable so that was a plus. And we were "upgraded" to a room with a tiny patio --- which had ONE chair on it. I pulled a piece of furniture out there so my wife and I could sit and have a drink. That felt really silly considering it was the Montage Beverly Hills.

If we had paid $100/night I probably would feel differently but we paid >$600/night (with taxes and extras) so I expected far more. We won't be going back to this property. I gave it an "average" rating since the room was very nice. If it wasn't for that, I'd rate it "poor".

Room Tip: If you choose to stay here, find restaurants off the property for all your meals as you'll get f...
  • Stayed: April 2014, travelled as a couple
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1  Thank RockeeRhode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MontageBH1, Manager at Montage Beverly Hills, responded to this reviewResponded 29 May 2014

Dear RockeeRhode,

Thank you for taking the time to share your experiences with us. We appreciate your accolades for our Laguna Beach property, which stands as one of the finest resorts in the country.

We are honored that you selected Montage Beverly Hills to celebrate your anniversary, and we would have hoped to leave you with fond memories of luxurious comfort. We are deeply disappointed that we did not meet your expectations (or our own) on this important occasion.

While our hotel does differ from Montage Laguna Beach in layout and seaside offerings, there is no excuse for any lapse in service, even during a busy weekend. Please be assured that we will review your comments with the appropriate department heads to ensure future excellence for all our guests. Thank you for your kind words to our front desk staff and regarding our beautiful rooms. I hope you will permit us to welcome you back to the best possible service, at any of our locations. Please feel free to contact me to discuss your experience, and so that I may extend you my personal invitation.

Warmest regards,
Masato Kominami
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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313 - 319 of 705 reviews

Reviewed 4 May 2014

Our positive experience with Montage began before our arrival when the reservationist helped me find the best package for my husband and me. I settled on a package that included free valet parking and breakfast every day. (When we arrived we were upgraded from a king deluxe to a jr suite that overlooked the inner court with great balcony. Very spacious and comfortable for local family members to visit between our outings. The soaking tub with tv, shower and double sinks made for comfortable bathroom). After choosing our room the desk clerk transferred me to the concierge who recommended and arranged a great private tour of Beverly Hills and secured reservations at a top restaurant for us. The town car wasn't available to us but Uber worked great. The concierge handed me a small map for running in the area (not a great location for running because of having to run along streets and stop for lights, but once I found the close by neighborhoods it was fun to jog past cute bungalows, down Rodeo Drive and restaurants in the area). The only disappointment was the pool, which was crowded with too few staff so the wait for towels, chair covers and drinks was too long. In addition on Sat we were hustled out of the pool at 3:30-4 for party set up when all we wanted to do was relax by the pool. In addition there were two strange contraptions over the pool & hot tub. I think it was a chair lift for handicapped guests, but not sure. Sort of reminded me of a nursing home which probably not the right vibe (although as a boomer I can appreciate the accessibility issues and maybe it's the future?) Selena Gomez ate lunch at pool restaurant so celebrity sighting even provided by the Montage:))))

  • Stayed: May 2014, travelled with family
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2  Thank Ardy52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2014

The Montage Beverly Hills lives up to its billing as a luxury spot in the heart of Beverly Hills. The rooms are well appointed and newly upgraded. The gym is excellent. The rooftop pool is not as lively as some others (for example the Hotel Andaz in West Hollywood) but is still nice and fun place to hang out.

Stayed: January 2014, travelled solo
1  Thank DanO3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

My husband and I stayed here for the second time in two months. The service is excellent and the rooms are beautiful with the most comfortable beds and linens. We were there for two nights and barely left the hotel property! The pool is lovely and the rooftop restaurant is awesome.....fish tacos for lunch were to die for! We had cocktails and small plates at Scarpetta and had a wonderful evening. The staff is professional, pleasant and couldn't have been more attentive. We thoroughly enjoyed our stay and will return the next time we visit our son in LA. The Montage is a "must" if you are staying in the Beverly Hills area.

Karen Noyes
ST. Louis, MO

  • Stayed: April 2014, travelled with family
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Thank kbnoyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

We were celebrating our 40th Wedding Anniversary and a 60th Birthday and this was the start of our trip. This hotel was wonderful, the room was lovely and spacious. The staff just couldn't do enough for us. on arrival in our room we had champagne, cake and fruit left for us. We were very jet lagged and slept in our first day which we had planned a private tour of Beverley Hills my husband went up to the breakfast room and asked if we could have some coffee to go not only did they do coffee they did a beautiful box of breakfast goodies. We were able to eat our breakfast in the back of our private tour car. It was amazing. We went to the Beverly Hills Hotel for dinner one night and the hotel provided us with a courtesy transfer to the hotel. I highly recommend this hotel if you want something special. It is in easy walking distance of Rodeo Drive. We certainly had a beautiful time there.

  • Stayed: April 2014, travelled as a couple
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1  Thank Eddie59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

Classy hotel in the heart of Beverly Hills.  Understated elegance and luxury.  Arguably the finest of all the hotels in this ritzy city.  Fine dining galore and service here is unmatched.  A must stay hotel...

Room Tip: Ask for corner mini suite.
  • Stayed: April 2014, travelled solo
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1  Thank Anthony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

Found right in the heart of Beverly Hills, the Montage Hotel is just the right element
of class and friendliness. Convenient to many of the great restaurants and shops.
Not far from the walk of "Pretty Woman" in the movie of the same name.
Good climate, food and ambience... what more could you ask for?

Room Tip: Possibly one overlooking the courtyard.
  • Stayed: March 2014, travelled as a couple
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1  Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Montage Beverly Hills

Address: 225 N Canon Dr, Beverly Hills, CA 90210-5301
Phone Number:
Region: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Beverly Hills
#3 Business Hotel in Beverly Hills
#5 Romantic Hotel in Beverly Hills
#7 Spa Hotel in Beverly Hills
#9 Luxury Hotel in Beverly Hills
Price Range: £530 - £909 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Montage Beverly Hills 5*
Number of rooms: 201
Official Description (provided by the hotel):
Steps from Rodeo Drive, the luxurious Montage Beverly Hills features 201 guestrooms, inclusive of 55 suites; two restaurants including Chef Geoffrey Zakarian's debut West Coast restaurant, Georgie, and The Rooftop Grill; a 20,000-square-foot, two-story Spa Montage Beverly Hills featuring L.RAPHAEL; Paintbox, the exclusive children's program featuring themed days, indoor and outdoor activities; and a rooftop pool with breathtaking views of the Hollywood Hills. ... more   less 
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Also Known As:
Montage Beverly Hills Hotel Beverly Hills
Montage Hotel Beverly Hills
Beverly Hills Montage Hotel

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