We've stayed at the Montage Laguna property and it far exceeded our expectations. So when we decided to celebrate our anniversary at the Beverly Hills location, we assumed it would be the same. Sadly, that was not the case.
From what we learned after the face, this is the only Montage property that isn't a "resort" and is simply a city hotel that is vertical (everything squeezed into one building). Wish we had known that before hand.
Without going into every little detail, our experience was one short coming after another. We were told our room would be ready at a certain time and it wasn't. We were told our room keys would be sent to the pool area (where we waited several hours) and it wasn't. We spent most of our time at the pool and dining area at the top of the hotel and the service was horrible. Perhaps it was because it was Easter weekend and the staff couldn't keep up with the crowd of guests but we've had far better service at a Sheraton hotel. Drink and food orders took 25 minutes each time and just finding someone to help was a challenge.
For breakfast the next morning (again at the rooftop area), we didn't see any crowds but still experienced poor service. We had to go to the hostess and ask if someone could take our order and then had the do the same thing when it was time to get our bill. In between that time frame was a joke (the employees walked by us as if we weren't even there). We overheard others complaining about the same issues so it wasn't an isolated case. And, yes, we saw some "celebrities" but big deal. I wish we had been warned that this wasn't anything like the Montage Laguna experience.
We did appreciate the efforts by one of the front desk people who tried to fix things during our check in and then again during check out. That was appreciated but we still left with a sour taste in our mouth. The nicest part of our weekend was walking across the street to Spago's for dinner --- the service there was top notch and the food was excellent. Take note Montage B.H. -- that's how guests want to be treated.
Our room was very nice and comfortable so that was a plus. And we were "upgraded" to a room with a tiny patio --- which had ONE chair on it. I pulled a piece of furniture out there so my wife and I could sit and have a drink. That felt really silly considering it was the Montage Beverly Hills.
If we had paid $100/night I probably would feel differently but we paid >$600/night (with taxes and extras) so I expected far more. We won't be going back to this property. I gave it an "average" rating since the room was very nice. If it wasn't for that, I'd rate it "poor".
- Official Description (provided by the hotel):
- Steps from Rodeo Drive, the luxurious Montage Beverly Hills features 201 guestrooms, inclusive of 55 suites; two restaurants including Chef Geoffrey Zakarian's debut West Coast restaurant, Georgie, and The Rooftop Grill; a 20,000-square-foot, two-story Spa Montage Beverly Hills featuring L.RAPHAEL; Paintbox, the exclusive children's program featuring themed days, indoor and outdoor activities; and a rooftop pool with breathtaking views of the Hollywood Hills. ... more less
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- Also Known As:
- Montage Beverly Hills Hotel Beverly Hills
- Montage Hotel Beverly Hills
- Beverly Hills Montage Hotel