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Beverly Wilshire Beverly Hills (A Four Seasons Hotel)
Ranked #3 of 15 Hotels in Beverly Hills
Certificate of Excellence
QATAR
Level Contributor
235 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
“Excellent”
Reviewed 20 August 2014 via mobile

We stay for 1 night after flight from Chicago and before move to santa Monica...

Excellent service .. Excellent room you can check it under my name ..

Excellent consiage they do every thing to help us as its there issue not us .. Even after 3 days from left the hotel they called and ask about the issue if its solved or not ...100% for them .


Great location for shopping ..

Recommend it .

Stayed August 2014, travelled as a couple
Helpful?
1 Thank QATAR2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenTrodd, General Manager at Beverly Wilshire Beverly Hills (A Four Seasons Hotel), responded to this review, 27 August 2014
Dear Qatar2007,

Thank you for this review of your "Excellent" stay with us! I am so pleased that you enjoyed your time here, and look forward to welcoming you back in the near future.

With best regards,
Ben Trodd
General Manager
Beverly Wilshire, A Four Seasons Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,786 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (320)
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Simrishamn, Sweden
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 August 2014

We have stayed at quite a few posh hotels where people call you SIR every 30 seconds and smile because it says so in the manual.
This is not such an hotel. This is the real deal.
Where the staff know what they do. Where staff is not afraid to make decisions. And where the smiles feel genuine and the help you get is genuine.

We had a room overlooking the pool. Not a great room, but door to our daugthers room next door. Great balcony. The one strange thing is that the room did not have any coffee making facilities Not even a kettle and some Nescafé. As many travellers will be jetlagged and waking up early it seams a bit strange that they would have to call room service fpr some caffeine...

Quite likely the best hotel we have ever stayed at.

  • Stayed April 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Z-brox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenTrodd, General Manager at Beverly Wilshire Beverly Hills (A Four Seasons Hotel), responded to this review, 20 August 2014
Dear Z-brox,

"Quite likely the best hotel we have ever stayed at."

This was among one of my favorites comments from your review! Our genuine Customer Service is one of our greatest sources of pride here at the Beverly Wilshire. I look forward to sharing your kind words with the entire team.

Thank you also for your comment about the addition of coffee & tea amenities in the guest room. I've pass it along to the appropriate teams to review.

Again, we appreciate the time it took for you to review your recent stay at our hotel; we hope to have the pleasure of welcoming you back soon.

King regards,

Ben Trodd
General Manager
Beverly Wilshire, A Four Seasons Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 13 August 2014

If you're looking for one of the best locations in Beverly Hills, the Beverly Wilshire is certainly a good option. If you're looking for "WOW factor" in a room, it's best to look elsewhere. Here's the pros and cons, and a little helpful advice:

Location: Cannot be beat for the restaurant and shopping scene in Beverly Hills. In addition, the hotel offers free car service (tips appreciated) within 2.5 miles, far enough for most restaurants in Beverly Hills and West Hollywood, which is where you want to be anyway.

Rooms: The Beverly Wilshire is comprised of two buildings, both old and with old building issues. Our rooms, in the newer building, were large, but the decor was plain. Our reaction was "nice but not impressive." The beds were good, the in-room amenities were good, it was just plain...and we're travel junkies, we know good rooms. As this hotel is a Four Seasons, with Four Seasons prices, I expected better. In addition, the bathrooms are small, definitely tight for two people.

Amenities: Excellent bar area and great steak restaurant "CUT" on premises. Also high end shopping on site. The pool and pool area are very small, good enough for children but not a great adult hangout.

Service: This is where the Beverly Wilshire shines. The Concierge team was nothing short of excellent. Also, our rooms were serviced to high standards, twice a day in a timely manner.

Other tips:

1. If you're a runner, you're within running distance of the beautiful homes in Beverly Hills. It's worth it!
2. Hiker? Have the concierge give you directions to hike the Malibu canyons; fun, challenging, great views.
3. The concierge can give your tickets to the Getty Villa that will prevent you from needing an appointment time.
4. Restaurants: Loved Fig and Olive, and Koi, both in West Hollywood, both recommended by the hotel. Also tried The Bazaar, found it too gimmicky. Although the food was good, I felt like I was eating in a trendy hotel lobby, not a restaurant.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank sybarite4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenTrodd, General Manager at Beverly Wilshire Beverly Hills (A Four Seasons Hotel), responded to this review, 20 August 2014
Dear sybarite4,

Your comments are gratefully received; thank you for taking the time to share them with us as it will enable us to further improve. I was ecstatic to hear you thoroughly enjoyed our premium location as well our our unbeatable Customer Service, which is one of our greatest sources of pride both here and within Four Seasons. I was sorry to hear though, that your overall impression on our guest room was anything by exemplary. We have a variety of rooms to choose from & I would be grateful for the opportunity to review them with you, should you choose to stay with us again. Please find my contact information below.

Kind regards,

Ben Trodd
General Manager
Beverly Wilshire, A Four Seasons Hotel
ben.trodd@fourseasons.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 August 2014

We have stayed here several times and I think this may be our last. The property is getting old and tired and living off its history and location. The Wilshire wing (old tower) is in desperate need of a renovation as is the newer Beverly tower. We were disappointed with the appearance and quality of the rooms. Positives were location (if you want to be in the heart of Beverly Hills), nice small relaxing pool with outstanding service, good breakfast at the Blvd restaurant.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank HayleyQ5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenTrodd, General Manager at Beverly Wilshire Beverly Hills (A Four Seasons Hotel), responded to this review, 20 August 2014
Dear HayleyQ5,

I was truly dismayed to read your review of your recent experience at our hotel. It is never our intention to lose a valuable guest, such as yourself. We have a variety of differing styles of rooms available in the different wings; should you consider us for a future visit, I would be delighted to handle your reservation personally and go through these options with you - please do contact me as below.

With many apologies,

Ben Trodd
General Manager
Beverly Wilshire, A Four Seasons Hotel
ben.trodd@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bexley Kent
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 11 August 2014

A good location for shopping. The rooms were excellent and the beds were comfortable. The staff were helpful and polite. I only have one bad thing to say, at breakfast I do not like staff leaning in front of me to put my husbands breakfast and coffee in front of him, as far as I am concerned this was not 5 star practice.Apart from that one thing the whole experience was fantastic.

  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Sheila L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 August 2014

As soon as you enter you know you're in for a treat!

Staff greet you always with a smile, and always are happy to talk to you, as it should be in any hotel, but so few seem to realise it these days.

Lobby is beautiful, as is the rest of the hotel.

Had a suite, which was very big and spacious, and had luxury fittings. Stayed there for my birthday, and with kids. A cake was bought up that was of a bed which was stunning, along with fresh milk, warm cookies, popcorn, cinema ticket shaped chocolate, M&Ms, Oreos and fruit.

All for free, and without asking.

This is simply what you can expect here. The staff all go out of their way for you here, and never expect anything in return.

Pool area is brilliant, very classy and although not big, not small either. Staff bring out complementary drinks, fruit skewers and other items during the day as well, including mini ice cream cones. Once again, you don't even have to ask.

The gym is big, and has everything you need whilst in a hotel.

It is expensive, but so so so worth it. It has the best location of any hotel in Beverly Hills, has the best staff, best restaurants and best rooms.

It really is the best place to stay in LA.

Room Tip: Ask for a room with a view of Rodeo. And tell staff you're happy to pay for an upgrade, so worth...
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank WorldTravellerMJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenTrodd, General Manager at Beverly Wilshire Beverly Hills (A Four Seasons Hotel), responded to this review, 7 August 2014
Dear WorldTravellerMJH,

Thank you for this great review - I am so pleased that you enjoyed your stay with us, and look forward to seeing you return. It will also give me great pleasure to share with the team that you considered our service, staff, restaurants & rooms to be 'the best' - much appreciated.

Best regards,
Ben Trodd
General Manager
Beverly Wilshire, A Four Seasons Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livingston, New Jersey
Level Contributor
301 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 4 August 2014

This hotel is perfectly located if your destiny is Rodeo Drive. The service is A plus, at all times. The concierges were helpful and patient and provided excellent recommendations. The waiters and front desk folk were of the highest caliber in terms of professionalism. The room that we were in was elegant but not memorable. Breakfast at the restaurant is scrumptious (A waiter by the name of Babo, or something similar even asked me if I wanted coffee "to go" when I finished breakfast-it was like he was reading my mind. Call way ahead if you will need to retrieve your car from the valet, although the wait can be entertaining if you are into watching glamorous cars pass you by.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank AmyC723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenTrodd, General Manager at Beverly Wilshire Beverly Hills (A Four Seasons Hotel), responded to this review, 7 August 2014
Dear Amy C.,

"The service is A plus, at all times." This was among one of my favorites comments from your review. Our exemplary Customer Service is one of our greatest sources of pride both here and within Four Seasons. I look forward to sharing your kind words with the entire team.

Thank you Amy, for taking the time to tell us about your stay at our hotel; we hope to have the pleasure of welcoming you back soon.

King regards,

Ben Trodd
General Manager
Beverly Wilshire, A Four Seasons Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beverly Wilshire Beverly Hills (A Four Seasons Hotel)

Property: Beverly Wilshire Beverly Hills (A Four Seasons Hotel)
Address: 9500 Wilshire Boulevard, Rodeo Drive, Beverly Hills, CA 90212-2405
Phone Number:
Region: United States > California > Beverly Hills > Beverly Hills
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Beverly Hills
#3 Luxury Hotel in Beverly Hills
#4 Family Hotel in Beverly Hills
#4 Romantic Hotel in Beverly Hills
#5 Business Hotel in Beverly Hills
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Beverly Wilshire Beverly Hills (A Four Seasons Hotel) 5*
Number of rooms: 395
Official Description (provided by the hotel):
Beverly Wilshire, Beverly Hills (A Four Seasons Hotel) presents 395 fresh, contemporary hotel guest rooms - including 137 luxurious suites - at the top of Rodeo Drive. Enjoy warm, hospitable service, Michelin-starred fine-dining restaurants, and a world-class spa at this iconic Beverly Hills, California luxury hotel. ... more   less 
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Also Known As:
Beverly Wilshire Beverly Hills (a 4 Seasons Hotel)
Beverly Wilshire Beverly Hills (a Four Seasons Hotel) Hotel Beverly Hills
Beverly Wilshire Hills
Four Seasons Beverly Hills
Beverly Hills Four Seasons
Regent Beverly Wilshire Hotel

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