I stayed at your property and was not impressed at all. I didn't receive my welcome glass of champagne as stated on their website. I didn't get ANY sleep during my stay due to the A/C system that made my room sound like a helicopter was taking off in the middle of the night. Note to management: please update the units from the 1970's and bring them into the current century.
The mattress was lumpy: basically just terrible. I couldn't get any sleep between the mattress and A/C. Also, the bathroom was so small and uncomfortable- there were no shower doors so water would splash all over the floor, and create a hazard of slipping. Also, I guess they no longer provide plush robes for people staying in a Parisan room type- only in Mandarin room types. OK? So obviously this hotel doesn't care about standards being met in every room.
Breakfast was $15.00 per person- which my wife and I avoided due to food being stale. Also, maybe if you provided a continental breakfast for guests they wouldn't be so irate. I mean you probably buy croissants and muffins from Costco so why not provide a complimentary breakfast. Perhaps, this makes up for the fact that the bar doesn't generate any revenue- at least from my perspective. Very cute bar- however no one is ever in it....it just feels eerie.
Parking is $28.00- which I understand seems to be the standard through California. However, most places charge a little less for self-parking when no valet service is offered, which they don't.
My wife and I had a lot of luggage as were traveling for the next couple of weeks- the bell cart barely worked and I felt terrible for the young woman who had to assist with all our luggage while wearing high heels. I mean, if your gonna make someone wear heels at least have a bellhop or let her wear flats- just saying. Nonetheless, we managed to get the luggage into our room after being squeezed into a tiny elevator.
The one thing this place has going for them is the service provided by the front desk. John was amazing, and it seems like this person is the only thing going on for this hotel. He was helpful with any issues we had and did his best to accommodate. However, the service doesn't out-way the costs. Nonetheless we checked out the next day.
Other than that, avoid at all costs!!!!
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