I had really expected more from a hotel with this reputation and located in this zip code.
While not a lavish decor (which I expected) it is fairly well maintained, aside from the dead cockroach I discovered in the stairway.
The main downfall of this property is the service.
On arrival, the valet jumped on us to park the car, but did not linger while we unpacked it (ourselves) and then could not be found when we needed them.
After 24 hours here, I have yet to see a bell service attendant. I fist discovered this while waiting nearly 30 minutes for someone to help me with bags on the curb at arrival. I ended up loading a cart myself and pushing it to my room.
Check in seemed to be an annoyance to the guest services desk.
I was asked if I'd like a complimentary USA today outside my door in the morning. As far as I can tell, there are no papers outside the doors of any guests on my entire floor.
I don't mind the lack of a paper. But if you aren't going to deliver it... don't ask if I'd like one.
The lobby bar is a joke. Service is slow, when you can find a person there at all.
I hate to rant like this. But I have only been here one day, and have six more booked.
I just hope it gets better.
- Official Description (provided by the hotel):
- With expansive views and inviting living spaces, the Beverly Hilton's inspired guest rooms express the best of relaxed, California living. Choose a spacious Wilshire Tower room, a poolside Cabana room, or a secluded Oasis room. ... more less
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- Also Known As:
- The Beverly Hilton Hotel Beverly Hills
- Hilton Beverly Hills
- Beverly Hilton Hotel